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“Seriousness and commitment with customers” 5 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

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Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 129 hotels in Miami
GreenLeadersPlatinum level
Brasilia, Distrito Federal, Brazil
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Seriousness and commitment with customers”
5 of 5 stars Reviewed March 19, 2013

This is a very nice hotel with clean rooms and good facilities for customers. The Front desk staff were also very friendly and helpful, but the greatest thing that I could share with everyone  was that since we went back to Brazil we noticed that we lose one of our cellphones :(

Only after 3 weeks we thought about making contact with the hotel and for our surprise they told us that they have found it.. was nice to realized that we can stay in one place where the people are really seriously and worried about customer´s issues.. We are very grateful!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear Debora375:

Guest satisfaction is our number one priority and by reading your review, I am glad to notice that we exceeded your expectations. Thank you so much for your review and I will share it with our staff.

We will be looking forward to see you in Miami again.

Sincerely,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Miami, Florida
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

Stayed at this hotel with the Hilton points for valentines weekend. Great location, center of brickell. Cosmetically nothing special, service was normal, but would definitely recommend. Right by bip, segafredos and blue martini. Rooms are nice, And comlimentary drinks were nice. Front desk was not very inviting, no welcome letter, no discounting parking... No perks for building hilton gold

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear Final_knight:

Thank you for taking time to post thisgreat review.
I congratulate you on Hilton Honors Gold member status and thank you for your loyalty.
We provide complimentary upgrades to our Hilton Honors Gold member only based upon availability and I believe this was not available during your stay.

I hope to have you again in the future so you can enjoy one of the perks you receive as a Gold member.

Sincerely,
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Victoria
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 18, 2013

This is a very nice hotel with clean rooms and good facilities overall. The concierge was very helpful in planning day trips and providing information. Front desk staff were also very friendly and helpful. I had a problem making a long distance call using a credit card from the hotel phone, and there was a charge added in error to my bill, which was refunded no problem when brought to their attention.

The breakfast was adequate and there was lots of seating, which is often a problem in my experience. The overflow could easily find tables in the bar/lounge next to the breakfast area.

The metrorail is just at the end of the block, as is the metromover, which is a free people mover to the downtown area. We used it several times to get down to the waterfront near the port, where there is a nice waterfront shopping area (Bayfront, I think). There are a million restaurants nearby. Keep in mind that this is the financial district, not South Beach, so did not seem like much of a tourist area.

We only had a couple of days pre-cruise. I enjoyed our stay, and would not hesitate to recommend this hotel, but if you are looking to spend more time at the beach,or for more of a vacation hotel, I think I would be tempted to look for a hotel in the South Beach area. For a business trip, this is an excellent choice.

Room Tip: We were next to the elevator, and could hear it moving in the night. Next time I would ask to be far...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear Jamuca:

Thank you for writing so many details about your stay and our property.
I am glad to read combination of customer service, complimentary amenities, and convenient location have exceeded your expectations.
You are correct about our location being financial district; however please be advised that South Beach is only 15 minutes away by taxi.

Please keep us in mind on your next trip to Miami!

Sincerely,
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Tumon, Mariana Islands
Top Contributor
83 reviews 83 reviews
10 hotel reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 17, 2013

I stayed at this hotel for two nights. It is only a block or two away from the free People Mover Rail line. There was a small farmer's market nearby on the Saturday that I was there. It was close to a couple of nice restaurants to have lunch at. The free breakfast provided was very good and offered at a convenient time (6am - 10am). I used the work out room and that was not very big, but it was adequate for a hotel. I did not use the pool, but the furnishings looked very nice. They had sofas and chairs with awnings to keep the sun off you. Everything was very updated and modern looking. The beds were very comfortable.
The front desk staff was very helpful and accommodating when I was asking how to get around down town and go to the beaches. They even printed a map for me of one of the bus routes to go to a local beach.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear Jessica B:

Thank you so much for your review as it meant a lot to us. Guest satisfaction is our number one goal and I was glad to read we exceeded your expectations.

I hope to have you again in the near future and don't forget to experience our pool!

Sincerely,
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Saint-Lambert, Quebec, Canada
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 17, 2013

Good location, nice rooms, helpful staff.
Nothing fancy, just what's needed to enjoy the city.
The only thing for me would be the breakfasts that could be upgraded.
We didn't use the pool & fitness facilities buy, yes, they do seem very small for the number of guests in this hotel.
A very good experience for a first visit in Miami where we wanted to see a little of everything and stay in the center of it all.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear MarcAndre_StG:

Thank you for staying at our new Hampton Inn & Suites on your first visit in miami.
I sincerely appreciate your compliments and also suggestions.

Please keep us in mind for you next visit to Miami.

Cordially,
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Niteroi, RJ
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 17, 2013

hotel is good for it´s price. Nice breakfast, the business centre has a reasonable number of computers, nice pool. Overall a good experience, except for the fact that I found HAIR (not mine) on clean towels (two bath on different days and one face towel at the same time as one of the bath towels) which I have a serious problem with. Shows that the examination of towels at folding stage is not done properly. The rooms are noisy! One can hear all that is going on in the neighbouring rooms. Also the hotel doesn´t appear to have any decent contacts with taxi companies. I asked for a cab to take me to the airport and the company they called just didn´t even answer the call and I ended up sharing a taxi with another guest who I had never met before. If it hadn´t been for these problems I would have enjoyed my stay even more but overall these are problems which can be easily resolved if the hotel management decides to address them.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear marina z z,

Thank you for writing your review. Eventhough you wrote great things about the hotel and facilities overall, I am disappointed to read about issue reported with the towels in your room. Please accept my sincere apologies and my assurance that this is far from our standards. Our hotel was awarded “Outstanding” grade on two consecutive Quality Assurance inspections – Outstanding is the maximum grade a hotel can receive and the inspections are unannounced and conducted by Hilton Hotels Corporation. During inspections, rooms and public areas are visited and everything is checked. I am proud to say that Cleanliness has always been our highest score.

I am sorry if we dropped the ball on your room but I hope you give us another chance in the future.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Pickering, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 16, 2013

Great location. Brand new condition. Friendly helpful staff. Right next to free Metromover station. 2 blocks from Brickell restaurant district. Our first choice for future visits to Miami! Lovely rooftop pool (albeit parking garage roof not actual roof :)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear NDS101:

Thank you for the nice review and all positive feedback!
I am very excited to hear that we are your first choice hotel for your next trips to Miami.
We'll be looking forward to seeing you again soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Miami
#1 Business Hotel in Miami
#1 Family Hotel in Miami
#2 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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