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“Excellent Hotel” 5 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

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Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 130 hotels in Miami
GreenLeadersPlatinum level
Tumon, Mariana Islands
Top Contributor
83 reviews 83 reviews
10 hotel reviews
Reviews in 36 cities Reviews in 36 cities
55 helpful votes 55 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed March 17, 2013

I stayed at this hotel for two nights. It is only a block or two away from the free People Mover Rail line. There was a small farmer's market nearby on the Saturday that I was there. It was close to a couple of nice restaurants to have lunch at. The free breakfast provided was very good and offered at a convenient time (6am - 10am). I used the work out room and that was not very big, but it was adequate for a hotel. I did not use the pool, but the furnishings looked very nice. They had sofas and chairs with awnings to keep the sun off you. Everything was very updated and modern looking. The beds were very comfortable.
The front desk staff was very helpful and accommodating when I was asking how to get around down town and go to the beaches. They even printed a map for me of one of the bus routes to go to a local beach.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear Jessica B:

Thank you so much for your review as it meant a lot to us. Guest satisfaction is our number one goal and I was glad to read we exceeded your expectations.

I hope to have you again in the near future and don't forget to experience our pool!

Sincerely,
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Saint-Lambert, Quebec, Canada
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 17, 2013

Good location, nice rooms, helpful staff.
Nothing fancy, just what's needed to enjoy the city.
The only thing for me would be the breakfasts that could be upgraded.
We didn't use the pool & fitness facilities buy, yes, they do seem very small for the number of guests in this hotel.
A very good experience for a first visit in Miami where we wanted to see a little of everything and stay in the center of it all.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear MarcAndre_StG:

Thank you for staying at our new Hampton Inn & Suites on your first visit in miami.
I sincerely appreciate your compliments and also suggestions.

Please keep us in mind for you next visit to Miami.

Cordially,
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Niteroi, RJ
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 17, 2013

hotel is good for it´s price. Nice breakfast, the business centre has a reasonable number of computers, nice pool. Overall a good experience, except for the fact that I found HAIR (not mine) on clean towels (two bath on different days and one face towel at the same time as one of the bath towels) which I have a serious problem with. Shows that the examination of towels at folding stage is not done properly. The rooms are noisy! One can hear all that is going on in the neighbouring rooms. Also the hotel doesn´t appear to have any decent contacts with taxi companies. I asked for a cab to take me to the airport and the company they called just didn´t even answer the call and I ended up sharing a taxi with another guest who I had never met before. If it hadn´t been for these problems I would have enjoyed my stay even more but overall these are problems which can be easily resolved if the hotel management decides to address them.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear marina z z,

Thank you for writing your review. Eventhough you wrote great things about the hotel and facilities overall, I am disappointed to read about issue reported with the towels in your room. Please accept my sincere apologies and my assurance that this is far from our standards. Our hotel was awarded “Outstanding” grade on two consecutive Quality Assurance inspections – Outstanding is the maximum grade a hotel can receive and the inspections are unannounced and conducted by Hilton Hotels Corporation. During inspections, rooms and public areas are visited and everything is checked. I am proud to say that Cleanliness has always been our highest score.

I am sorry if we dropped the ball on your room but I hope you give us another chance in the future.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Pickering, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 16, 2013

Great location. Brand new condition. Friendly helpful staff. Right next to free Metromover station. 2 blocks from Brickell restaurant district. Our first choice for future visits to Miami! Lovely rooftop pool (albeit parking garage roof not actual roof :)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear NDS101:

Thank you for the nice review and all positive feedback!
I am very excited to hear that we are your first choice hotel for your next trips to Miami.
We'll be looking forward to seeing you again soon!

Sincerely,
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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2013

Great hotel!! The staff was very accommodating, the rooms were clean and new, the workout facility was top notch. I especially enjoyed walking right out the front door and being surrounded by awesome restaurants and a great atmosphere. Staying at this hotel was such a pleasure. I travel through Miami regularly for work. I will definitely start staying there on a regular basis. Thank you!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear 1newmoon:

Wow! Thank you for your high praise and recognition of our hotel as "wonderful" and "top notch".
I am glad to hear we provided everything you expected and more.
Until your next visit, we remain at your service.

Sincerely,
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Orlando, FL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

Everything I read on Tripadvisor was true! This hotel is fabulous! Recently stayed one night pre-cruise. The customer service was fantastic, the decor is amazng, the location is great! I look forward to visiting Miami and staying in this hotel again!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 28, 2013
Dear Seaside14:

Total Guest Satisfaction is our #1 priority and I am so glad to read we exceeded your expectations. We also look forward to having you again!

Sincerely,
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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

This hotel was in a perfect location! Very good restaurants with in walking distance or delivery was available. We were staying prior to a cruise out of the Port of Miami. The hotel has a package which included our transport to the port. It was very convenient, safe, clean, and the staff was so helpful. I would definitely stay here again!

Room Tip: Ask for delivery menus at check in. You can then decide on your restaurant and meals ahead whether y...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, March 29, 2013
Dear Mleebee:

Thank you for the compliments. It is great to hear feedback on our convenient and safe location. We also have many packages that you can perhaps enjoy during your next visit to Miami.

We hope to see you back soon!

Cordially
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Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Miami
#1 Green Hotel in Miami
#1 Business Hotel in Miami
#1 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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