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“Service was A++” 5 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

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Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 110 Hotels in Miami
GreenLeadersPlatinum level
Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Service was A++”
5 of 5 stars Reviewed February 20, 2013

Stayed while in Miami attending the HEAT/LAKERS game. It was a great experience from the time my husband and i checked in until departure time, Upon arrival the room was ready, they are as most Hampton Inns, very modern and comfy, everyday when we came back from site seeing or dining the room was as immaculate as the day we arrived. The location is perfect since it is within walking distance to 20 or more upscale restuartants or bars. The Metromover is also within walking distance and we rode it to the game which made it even more fun not to have to drive in all that traffic. Free breakfast every more is typical Hampton Inn fare but was plentiful and the attendants made sure you had everything you needed with a smile. The gentleman at the front desk provided us with great ideas for dining and things to do, he was so great we decided to extend our stay another day, and he was more than accomodating to do so at our same rate, I am sorry i didnt remember his name but you will know him as soon as you walk in as he always greeted guests with a smile, and has the most beautiful curly black hair to match!! The hotel also had a nice size pool area which was beautifully lit at night with neon lights so you knew you were in Miami. Before strolling out to the pool we stopped at the bar which proved to also be an entertaining place to meet and talk to guests from around the world, the bartender Veronica was good at keeping the conversation and her "speciality" drinks going. We opted on going out our last evening to spend another couple of hours with her and the other guests at the bar,it was that kind of great atomosphere and superior guest services, (both inside and the guys working as bellman that will bring us back on our next trip to Miami.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 22, 2013
Dear Dianne R,

Wow! Thank you very much for this lovely review about our hotel and our team. We are committed to connect with every one of our guests and to create long lasting memories about their time with us. I am pleased to read this was the case with your stay.

We will look forward to seeing you with us again soon!

Sincerely,

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,775 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Charlotte,NC
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 19, 2013

Stayed on 7th floor to attend boat show, hotel is very new, very well maintained, very very clean ! free breakfast in hotel with plenty of goodies- ! no restaurant but within 2 minutes of walking there is a lot of good choices! the place is safe - rooms were super clean they have a good housekeeping team there! The entire staff is super-hats off to them! - good parking inside hotel I may add, there is a small room where they sell sodas, chips -snacks beer and wine!
There is pretty good nite life within arm's reach so if you like quiet hotel it's quiet but down the street there is a few places that will rock you! and they are open late or I should say into early morning! the only Con was no fridge in room I like to have a few chilled bottles of water.

Room Tip: there is no great views there ! so ask for a downtown view that's about it!
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 20, 2013
Dear surfer223,

Thank you so much for writing this nice review about your stay and our surrounding area. Our studio suites are equipped with refrigerators and microwave ovens for a minimal rate difference and I could suggest one of those for your next visit.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Ripon, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2013

Read trip advisor and reviews as normal are spot on. Thanks
At check in staff very friendly. Offered free upgrade and two drink tickets. Room was clean and quite. Bed was comfy. Was hungry from all day travel and had dinner at "restaurant row". It was very safe area with mid to upper lever restaurants. Back at room wifey found no bath tub. Simple call down stairs to investigate room with tub and at no charge was given suite with all amenities. Breakfast was fresh and warm. Bartender the evening before was fun, and engaging, she was nice to talk to
Definitely stay again and recomend!!

Room Tip: Choose this hotel prior to cruise. You will be pleasantly surprised
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 20, 2013
Dear Golda42,

Thank you for your review and I was glad to read you enjoyed your upgraded room and stay. We will look forward to see you again soon!

Sincerely,

Eduardo Chapoval, CHA
General Manager
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Belo Horizonte
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 18, 2013

We chose this hotel for its location, wanting a place centrally located. The location was great with an excellent selection of restaurants and bars within 5 minutes walking distance.

The staff were all very helpful and assisted us whenever we needed help (eg a vending machine not accepting coins). The room was a good size for us and was of a modern European styling, more than typical USA hotels where I've stayed before.

Our main dislike was the 'plastic/paper' plates and cutlery that breakfast came with (actually they were recyclable 'Tata Ware'). Breakfast felt more like being on a plane, not a high-quality hotel. The food however was very good, but without being of the greatest quality and selection. This is the reason for not giving a rating of 5 (I would have chosen 4.5 if available).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 20, 2013
Estimados slatBH,

Thank you so much for writing this review as our guest's opinions and feedback is very important to us. I was glad to read that you enjoyed your stay and the hotel and I apologize to the Taterware used for our breakfast. I know the environment is very important in Brazil so I am sure you understand that by using these green items, we are sparing our environment from all the water, energy and chemicals that are necessary to wash regular tableware. Taterware items is not only used by our hotel but a required environmental item for the entire Hampton Brand.

Thank you and I hope you had a safe trip back to Belo Horizonte.

Atenciosamente,

Eduardo Chapoval, CHA
General Manager
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Sylvan Lake, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2013

We arrived at hotel past midnight . Greeted by friendly, helpful and professional staff. We loved our room as we were upgrade to a suite . We were well aware of price prior to making our reservation. Breakfast was excellent with lots of choice. All the staff were friendly and helpful with tour ideas. The area around the hotel is easy and safe to get around. Surronded by good restaurants and the ease of using the Metro Mover is close by. The hotel itself is clean ,lovely Art Deco - quiet . Pool area is ideal for families . We stayed for three night prior to our cruise as I have stayed at cheap hotel by airport , I felt we got excellent value for our stay . Kudos to all at Hampton Inn Brickell

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 20, 2013
Dear laurie1953,

Thank you so much for writing this review and for letting us know we exceeded your expectations. Creating long lasting memories to all our guests is one of our goals and I am glad this was the case with your stay.

Please keep us in mind for your next visits.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Cape Cod
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2013

We wanted a nice, reasonably-priced hotel near the Port of Miami cruise terminal. This turned out to be an excellent choice. The check-in desk is on the 6th floor so if you have a lot of luggage you may want to send one person up to get a luggage cart. Our check-in package included a drink in the bar where we met Veronica - a very personable bartender in a very attractive bar adjacent to the swimming pool. If you go, make sure you check out the amazing piece of kinetic art by Jeffrey Zachmann. And do have a chat with Veronica!. Room was comfortable and clean. Breakfast (included) was average for this chain and was also in the pool bar. Cruise shuttle is $8 per person, was on time, and efficient. We forgot our winter coats in the closet, called the hotel from the ship and the very efficient Fernando at the desk arranged to fedex our coats to our next stop after the cruise - Charleston, where they awaited us on our arrival.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 20, 2013
Dear eagleCapeCod,

It is great we were able to reunite you with your coats that were left behind at the hotel. I don't think you really needed them on your cruise as the weather here has been gorgeous during this entire winter season. I was also glad to read you enjoyed everything about your stay with us.

We hope to see you again on your next cruise out of Miami.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2013

Truly 5 star, caring service at a great price. Perfect downtown location with a wide range of excellent restaurants nearby on cool South Miami Street. Not really a five star hotel, but not $400 either. Nice modern rooms. Nice free breakfast.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 20, 2013
Dear Wilson4973

Thank you for posting this nice review about your stay and we appreciate your business. Please keep us in mind for your next visits to Miami.

Sincerely,

Eduardo Chapoval, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Miami
#1 Business Hotel in Miami
#1 Family Hotel in Miami
#2 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Number of rooms: 221
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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