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“Incredibly patient concierge” 5 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

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Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 129 Hotels in Miami
GreenLeadersPlatinum level
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Incredibly patient concierge”
5 of 5 stars Reviewed December 12, 2012 via mobile

Talita was the concierge this evening and went way above the call of duty to direct our octogenarian parents to the hotel. She patiently gave them directions twice, staying on the phone the second time until we saw them on the street below. She even went down to the street to direct them. WOW! This the second time we have stayed here and will stay here every time we come to Miami.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear Machdoc,

Talita is our Guest Service Manager and she sets the tone for all of our staffs performance. I am glad to read she impressed you and your family and I will share your review with her and the rest of the team. Total guest satisfaction is our number one goal and I am glad to read we hit the mark with you.

Please keep us in mind for your future visit to Miami.

Cordially,

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,645 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
London, Kentucky
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2012

We stayed at the Hampton Inn & Suite prior to our cruise. We found the hotel rooms of high standard the reception staff helpful. In particular the service from the breakfast staff very warm and friendly. A special thank you goes to: Sandra, Luz, Yanet and Josh!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear SammyTee1,

Thank you very much for writing this nice review and for listing the names of our breakfast team. They sure are getting great reviews from our guests.

Thank you for staying with us and we look forward to seeing you again.

Cordially,

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2012

I can't say anything that hasn't already been said. This place is a great hotel, and in a great location. Clean rooms and excellent service, a true gem. The parking garage is very convenient and allows for easy cone and go access. I will be staying here again in the future.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear Wojo1490,

Thank you for taking the time to write your review and for staying with us.

We will be honored to host you again on your future trip.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

I had the best experience at this hotel. The staff, especially Talita Dias, went above and beyond to make my stay comfortable. There are many hotels to choose from in Miami, but if you pass up this gem you are doing yourself a disservice. Give Ms. Diaz and the others an opportunity to wow you. There are gorgeous rooms, views, and a very nice rooftop bar and pool. The parking garage is very safe and clean. I'm so glad I found this wonderful hotel to call home while in Miami.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear Noleman13,

Thank you so much for your nice review and for recognizing Talita. Talita is our Guest Services Manager and basically the person responsible for assembling this great team we have that focus on total guest satisfaction.

Thank you for staying with us and we will look forward to seeing you again in the future.

Cordially,

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed December 7, 2012

I know Miami well and this location ticks a lot of boxes. Brickell is a district in the ascendancy - and from the front door of this excellent hotel there are great bars and restaurants literally around the corner. OK, it's not South Beach ... although you can get there in 15 minutes by cab ... but the prices aren't either: my room was $145 per night including taxes and breakfast (a pre-paid rate with no changes / cancellations allowed), parking was $18 a day and my first drink at the bar was free - try getting that on Ocean Drive! The staff are friendly, the rooms are comfortable and clean, the bar & pool area had a welcoming feeling to them and the breakfast was just fine. All in all, I think this property represents excellent value and would strongly recommend it.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear Britpoplondon,

Wow! Thank you very much for your review and for staying with us. I am glad to read we exceeded your expectations and that not only our hotel but the surrounding areas pleased you.

We will be looking forward to host you again on a future trip to Miami,

Cordially,

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed December 7, 2012 via mobile

Rooms were clean, the breakfast was actually pretty good, and sercive was excellent, the women downstairs at breakfast were amazing. I think there names were Sandra and Sonia, it was like going to your parents house for thanksgiving and all the moms want you fed and happy. They keep offering you food and making sure your ok.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear Bricegarret,

Thank you so much for your review and for the special comments about our breakfast team. They seem to be getting a lot of attention from our guests lately.

Please keep us in mind for your next visit to the magic city!

Sincerely,

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guaynabo, null, Puerto Rico
1 review
5 of 5 stars Reviewed December 7, 2012

Super Excellent hotel close to everything, excellent service and breakfast Super super super Thanks Sandra, Luz, Yanet and Sonia ... ready for anything customer need, service in the bar was very good, the car parking next door close to my room, Manager very good atention, I recommend this hotel with eyes close.

Guys From Puerto Rico.
Att. El Chepo DIaz

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 30, 2012
Dear El Chepo D,

Thank you for staying with us and for taking the time to write your review. I am glad to read that not only you enjoyed your stay but you remembered the names of my breakfast team. I will share your review with them.

Cordially,

Eduardo Chapoval, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami
#1 Romantic Hotel in Miami
#1 Green Hotel in Miami
#1 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Number of rooms: 221
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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