We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place but kind of cold feeling.” 3 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Hampton Inn & Suites Miami/Brickell-Downtown to your Saves list
Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book now and save 15%
Ranked #1 of 129 Hotels in Miami
GreenLeadersPlatinum level
Baltimore
Top Contributor
66 reviews 66 reviews
63 hotel reviews
Reviews in 50 cities Reviews in 50 cities
41 helpful votes 41 helpful votes
“Nice place but kind of cold feeling.”
3 of 5 stars Reviewed November 15, 2012 via mobile

This hotel seems like it's trying to be a "boutique" Hampton Inn - it was unlike any other Hampton Inn I've stayed in. The decor is slick and "design" so it looks nice, but it felt kind of cold to me. This was also partly due to the front desk staff. They were polite and capable, but more cordial rather than friendly, which is what I usually experience at a Hampton Inn. The room was nice but he bed was too hard. As for location, it's right Downtown but if you're looking for a place to go to dinner there seem to be only chain restaurants nearby. I had to drive to get to local "real Miami" places. Overall I liked it but I wish it had had a warmer feel to it.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, February 11, 2014
Dear BaltimoreFrancophile,

Thank you for taking time to write your review, please accept my sincere apologies for such a late response. I am sorry for the oversight. Thank you for noticing some of the unique features of our hotel. I apologize that our staff did not seem friendly enough. We do thrive for 100% guest satisfaction at all times, and I am sad to hear that you were not completely satisfied with your stay.

We can do better next time! Please keep us in mind for your future trips to Miami.

Sincerely,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,543 reviews from our community

Traveler rating
    1,114
    379
    44
    3
    3
See reviews for
541
414
52
252
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Suwanee, Georgia
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 14, 2012

This hotel was an unexpected pleasure. We held a seminar there and I only stayed one night but it was a great hotel, clean rooms and great service. The morning breakfast was pretty good and was hot and ready early in the morning. The hotel staff are very professional and I would recommend this hotel for the service and price.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, January 31, 2014
Dear Don M,

During our year-end audit of all the reviews, we have discovered that your review among others has not been answered promptly. I would like to take this opportunity to apologize for the oversight. I was pleased to read that you have enjoyed our services and our breakfast. In addition, thank you for your recommendation.

Please think of us for your future visits!

Cordially,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumbarton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2012

Stayed here for 3 nights prior to a cruise. On arrival we were a bit confused as check in is on the 6th floor but there is always someone at the desk at the entrance to guide you the correct way. The hotel is very modern and room was spacious enough with everything you are needing (hairdryer, tea/coffee facilities, room safe), there is also tea/coffee available free of charge 24/7 in the hotel reception area. I liked the fact that there were pc's that you could use in reception free of charge. The reception staff were very helpful and helped us hire a car and printed off maps to the places we wanted to go. Breakfast was a buffet style but with plenty of choice. I would definately stay here again if I was travelling to Miami.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, January 31, 2014
Dear Julie00031,

After our year-end review, we have discovered some of the non-answered reviews, including yours. I do want to apologize for the oversight. I was glad to read that you have enjoyed your stay with us. Thank you for noticing some of the many features our hotel has, including complimentary business center.

Please keep us in mind for your next trip to Miami!

Sincerely,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2012

we stayed 2 nights at the hampton, and the second evening we realized we needed to replace an electronic component before boarding our cruise the next morning. carolina at front desk and eric the concierge were most helpful in finding the information we needed, in contacting the store, and in planning our metrorail route to and from the store. as tourists, we would have been totally at a loss without their quick response, they went above and beyond in our opinion!

oh yes, and the rooms are clean, spacious and comfy, the breakfast plentiful, fresh and tasty.
i'd stay here again in a flash!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, January 31, 2014
Dear Laura c,

During our year-end evaluation of all the reviews, we have realized that your review has never been answered. I would like to take this opportunity to apologize for the omission. The opinion of every guest is important to us. I was pleased to read that Carolina and Eric were very helpful; they are valuable members of our team, and I will be sure to share your comments with them. I am glad you have enjoyed your stay.

We look forward to seeing you in the hotel again!

Best regards,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia
Top Contributor
84 reviews 84 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 8, 2012

Stayed for 2 nights on business and then a further 4 on vacation. This is a seriously good hotel. Arrived at 2am due to Hurricane Sandy. Reception very helpful and wide awake. Excellent room on the 8th floor which had everything we wanted and was quiet. Cleaned to a high standard everyday.
Breakfast was plentiful and free, unlike most hotels in the US. Ok so its not the greatest food you will get and its on plastic plates with plastic knives and forks but for free who could complain?
Free internet provided as a Hilton member and that worked well with a fast broadband speed.
The hotel is a minutes walk from the Metromover which is a free train service around Downtown and seems to run every couple of minutes. Also next to Metro rail which costs $2 per journey and goes to the Airport and most parts of Miami. Right around the corner is Brickell village with a vast array of restaurants and is lively at night time.
This hotels is certainly right up there as one of the best value for money hotels I have stayed in.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, January 31, 2014
Dear Wanderingmo,

After looking through all the reviews from 2012, we did realize that your review among others has not been responded promptly. We do value an opinion of every guest. Thank you for all your positive comments, I am glad you have enjoyed staying with us.

One interesting fact, our utensils and plates are not made of plastic, on the contrary, being an Eco-friendly hotel we use 100% biodegradable tableware (made from potatoes) that is safe for the environment.

Please keep us in mind for your next visits to Miami!

Cordially,

Eduardo Chapoval, CHA
General Manager
Hampton Inn & Suites Miami Brickell / Downtown
50 SW 12th Street
Miami, FL 33130
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minot, Maine, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

Stayed 2 nights for work. The staff was very friendly and helpful, especially the bartender, Briana. I'm a Hilton Honors Gold member, so I stay at a lot of hotels and this was one of the best. Located withing walking distance to many great restaurants and shops, it was an ideal location even just for a short trip. I would highly recommend staying at this hotel, you will not be disappointed.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, December 4, 2012
Dear Shaun S,

Thank you for staying with us during your recent business trip to Miami. We appreciate you taking the time to write your review and for letting us know we exceeded your expectations.

Cordially,

Eduardo Chapoval, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
75 reviews 75 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed here 6 nights in October for business. I was in a corner king studio. The room was spacious, clean, well decorated and basically new. The green features of the room and hotel are a nice touch. Transportation is a 1 minute walk away, and lots of restaurants etc around the area. The staff was very helpful and courteous.
i wish all hotel and their rooms was like this Hampton Suites! Would definitely stay here again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, November 11, 2012
Dear Vespergirl,

I see you are from NYC so first I would like to wish everything is OK with you and your friends and family from the impact Hurricane Sandy caused to your area. Let us know if we can help.

Thank you also for writing your review and specially for noticing some of our green features, which is part of a greater scope that makes us the only LEED certified hotel in the City of Miami.

Cordially,

Eduardo Chapoval, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hampton Inn & Suites Miami/Brickell-Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Miami
#1 Romantic Hotel in Miami
#1 Green Hotel in Miami
#1 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Number of rooms: 221
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Hampton Inn & Suites Miami/Brickell-Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Miami/Brickell-Downtown
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami

Owners: What's your side of the story?

If you own or manage Hampton Inn & Suites Miami/Brickell-Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.