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“Excellent value with great transport links to wider Miami” 5 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

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Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 130 hotels in Miami
GreenLeadersPlatinum level
Bridgetown, Saint Michael, Barbados
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
“Excellent value with great transport links to wider Miami”
5 of 5 stars Reviewed July 30, 2012

From Check-in to check-out the staff at the Hampton Inn Brickell really went the extra mile to make us feel welcome. What ever we needed, directions to a movie theatre, restaurant recommendations for dinner, they were able to provide. This hotel is in a superb location with tons of bars and restaurants in walking distance. If you are in the city and don't have a car you can hop the free Metro to downtown Miami or even take the train to Dadeland Mall. Hampton Inn Brickell is also on the bus and tram routes so getting around is easy. The complimentary breakfast buffet kept us busy tourist nourished for most of the day, it was a wide variety on offer with something for everyone. At the end of the busy day the hotel pool / spa was the perfect place to relax tired muscles. Five star experience totally deserves to be Tripadvisor's#1 Miami Hotel. I will definitely stay there again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, August 20, 2012
Dear Karla A,

Thank you very much for your review. You are absolutely right, with over 70 restaurants, bars, cafes and shopping within walking distance or via the free Metro Mover, you don't need a car during your stay. I hope to see you and your family back soon!

Cordially,

Eduardo Chapoval, CHA
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
Dunedin, Florida
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 29, 2012

Stayed here on 7/25-7/27 and was thoroughly impressed. This property is only 8 months old. Every one of the personnel are very professional and happy to be there which means they treat you, the customer, very well. Contemporary and comfortable accomodations and common areas. The breakfast area is awesome as well as the daily offerings. The lounge and pool area (6th floor) is cool. Do not be intimidated by the downtown location, it is easy to get in and out of. Downtown Miami is kind of neat. Check in tip: The Hotel is on top of their 5 story parking garage. Pull into the garage, get your parking pass (bring it to check in), park on any level near the elevator, and check in at the 6th floor lobby. Very easy. BTW, don't bother looking for street parking because there is none nearby. This property is suited for business and family.

Room Tip: The top level is floor 16. Great view of downtown. Ask for a room away from the elevator to lessen t...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, August 6, 2012
Dear mattin54,

Thank you so much for taking the time to write such a nice review about our property and your stay. I was glad to read you noticed some of the many unique features our property has and we hope to see you again soon.

Cordially,
Eduardo Chapoval, CHA
General Manager
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Fort Myers, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 28, 2012

I have stayed at this hotel and recommended it. Many hotels in Miami are pretty sketchy at this price but this hotel is very nice. My complaint is when you call, you get some person, sounds like from India, who can't answer any questions but just keeps asking you stupid questions. My advice is to call the hotel directly.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, August 5, 2012
Dear Avis239,

Thank you taking the time to write this review and I was glad to read you had a pleasant stay. I also would like to assure you that our call Centers are all based in the USA and none outsourced. The closest ones to Miami are located in Tampa, FL and Memphis, TN, with a couple more located at other states. I am so sorry to hear you had a disappointing experience with one of these agents but I can guarantee that this was an exception.

Cordially,

Eduardo Chapoval, CHA
General Manager
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Orlando
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 25, 2012

This 9 month old property lives up to previous posts.

It's clean. it's well-designed and stylish. Staff is very helpful. And as a Hilton Gold Member I got a complimentary upgrade to a king suite!

It's also only a few short blocks to Brickell Village where there are many restaurants to choose from after a long day's work.

Parking is easy (though $18/night). Neighborhood is safe.

I have stayed in much more expensive hotels in the area and nothing compares to this Hampton Inn. Best I've stayed in of the chain.

You won't be disappointed if you stay here.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, August 5, 2012
Dear PRRecBooks,

Thank you for writing your review and for noticing everything about us. Our motto is "Brickell Elegance - Priced Right" and I am so happy that this was your experience. I look forward to seeing in Miami again.

Cordially,
Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 24, 2012

This is the best Hampton Inn and Suites I have ever stayed in as a Hilton Honors member. The rooms are immaculate and beautiful. The beds are comfortable, as is usual with all Hamptons. It has great views. The staff are extremely helpful and friendly. The breakfast has many choices and everything was fresh and constantly being refilled. It had a nice pool on the 6th floor as well as a pool bar. It is located in the Mary Brickell area (Financial District) near trendy bars and restaurants and it's only a short drive to Miami South Beach.

If only all Hampton Inns were this great, no one would stay anywhere else!

Room Tip: Ask for a south facing room on a high floor for the best views.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, January 21, 2013
Dear Tobykitty,

Thank you so much for your review. I guess I skipped responding it back last year but I just noticed it was not responded. My apologies. Thank you for being a HHonors Member and we look forward to seeing you with us again.

Eduardo Chapoval, CHA
General Manager
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Tampa, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2012

Free breakfast, nice hotel with great views, and free breakfast. Doesn't get any better than that. I've stayed here for maybe 12 nights this month for work. Won't stay anywhere else when I come to Miami.

Thanks Sandra, Luz, Yanet, and Sonia for taking care of is for breakfast!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, August 5, 2012
Dear Chaz R,

Thank you so much for your review as it meant a lot to us. Guest satisfaction is our number one goal and I was glad to read we exceeded your expectations. I noticed you named our entire Breakfast Team on your review and I will share it with them. I hope to meet you in person during your next visit.

Cordially,
Eduardo Chapoval, CHA
General Manager
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Ko Samui, Thailand
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 20, 2012

Entering the hotel we were confronted with the first problem. We had seven suitcases. We were dropped at the front door by the taxi that indicated to the concierge that we would need help. But unfortunately the concierge did nothing. Just stood there and watched us. We dragged our bags to the elevator and then went to the 6th floor where once again I had to drag the bags from the elevator to reception. No one offered any help.
We asked reception for a porter and they said they don't have porters. I asked how we would get our bags from the elevator to the room. After signing in we still had to ask for a trolley to put our bags on. Only then did the receptionist get a trolley for us.
The next negative thing we experienced was the noise. It seemed to be that there was a general consensus that it was ok to speak loudly in the hallways at all hours of the night. Also the doors are designed very badly and they can't be closed quietly. They slam.
We rang and complained about the neighbors noise and they moved us to the top floor. Unfortunately the noise was even worse and there was no attempt even at 3am in the morning to ask the patrons to be considerate. We were kept awake the entire night because the doors would slam every hour or so and the loud guests returning to their room after partying in the hotel bar. It is one of the worst experiences we've ever had in a hotel and we have traveled in third world countries.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, August 5, 2012
Dear missba,

Thank you for staying with us and for taking the time to write your review. I would like to apologize if some of our other guests were talking loud while at the corridor and slamming their doors near your room. Even though this is out of our control, we apologize. As we wrote on a separate e-mail, in the future, if this happens again, please let our staff know and we will send our staff immediately to correct this.

I hope you give us another chance in the future.

Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Miami
#1 Family Hotel in Miami
#1 Business Hotel in Miami
#1 Green Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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