Attended the hotel on a business trip combined with some pleasure with my pregnant wife.
Called hotel concierge a day in advance and booked a prenatal spa treatment for my wife. Explained that she would be checking in ahead of me and should be told upon check in that her husband had given her a gift of massage and she should book a time of her choosing.
Called wife and found that this was not communicated. Called concierge to confirm that they did not communicate this to her-asked that they send a bellman up to her room to hand-deliver the message. They did send someone but they enclosed it in a sealed envelope with my name on it-my wife doesnt open my mail especially when I am on business. The concierge was unapologetic, unwilling to make any concessions and generally unresponsive to my requests.
I wont stay there again. After reading other reviews-its no surprise that my experience is similar to other people's in remarkably similar circumstances.
- Official Description (provided by the hotel):
- Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more less
- Reservation Options:
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- Also Known As:
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Miami
- Miami Mandarin Oriental