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“Excellent hotel but it is pricey” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #8 of 130 hotels in Miami
Jacksonville, FL
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
72 helpful votes 72 helpful votes
“Excellent hotel but it is pricey”
5 of 5 stars Reviewed March 20, 2010

Stayed here for a little 3 day 2 night trip to Miami. Our family booked with AMEX so we had the added benefits of a $100 spa credit, $200 resort credit, breakfast for 2 every morning and a 4pm checkout.

We had 6 people so we had to book two rooms.

I thought about booking us on South Beach but with these benefits, I decided to try out this hotel.

It is located on a little island but it is not far away from shopping and restaurants. Bayside Marketplace is about a 5 min drive from here.

We were greeted very nicely by the valet and bellhop. Checking in went smoothly. They showed us to the elevators.

Pros: Rooms were what you'd expect from the Mandarin Oriental. We were upgraded to a Deluxe Skyline view and were able to see the city and the bay! Amazing view! There is a table and two chairs out there for those who want to sit there and enjoy the view. Could see the pool and the little beach from our balcony.

Had breakfast at Cafe Sambul the next morning. Very delicious breakfast! We bypassed the all you can eat continental breakfast and ordered something off the menu. Prices are not cheap though. My mixed berry juice was $6. That morning we had 5 and our bill was about $135 total including service charge. I wouldn't normally pay this much for breakfast but we had the free breakfast credit and the resort credit to use.

I really like the lobby. They burn incense inside so there is a light smell. I loved it though.

Cons: There were somethings I didn't like however but it didn't ruin my overall experience.

In the room, the bathroom and the main room are open. Meaning you can totally see in. However there is a blind you can pull down for some privacy. However that doesn't mean you can't hear what's going on. I'm sure it's fine for couples and families but if you're not too comfy with your roommate, it might be weird.

In the room we were provided with one umbrella. We had two rooms so we had two umbrellas. However we had six people total. One day we went out and it was raining. We just needed one more umbrella and would just have two people per umbrella.

We went to the front desk to ask and the lady said we were only allowed one umbrella per room and could not give another!!! Unbelievable. The rooms are $500+ a night and we just asked for an extra umbrella to borrow for the day. Surely they can afford umbrellas. I was disappointed. This class of hotel seems to go out if its way for the guests but in this instance, I don't understand what's the big deal with just one more umbrella.

Also like many have said on here, it's crazy to charge $15 for Wifi when the rooms and everything else inside the hotel costs so much. Valet parking is $34 per day for example. Budget hotels give away free Wifi. Don't understand why the expensive hotels need to charge when they're already making a lot of money from other areas. We never used the Wifi.

Overall, our stay was nice. We slept well every night. Staff was friendly. Didn't get a chance to enjoy the spa. Food tasted nice even though it is pricey. Luckily we had the resort credit.

Would I stay here again? If I'm just going with my girlfriend, we would look somewhere else cause of the price. But because my mom went and a family friend from overseas, sp we stayed somewhere nicer.

But if you're looking to stay at a fine hotel and are willing to spend the money, you will enjoy your stay here.

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2010

I have to say The Spa is Amazing!! Best Spa I have ever been to. This is a 5 star hotel all the way! Amazing rooms! Comfortable Beds. Huge Bathroom! Luxury. Beautiful Decor. The Pool and Jacuzzi are to die for. Great for relaxation! I have nothing bad to say except everything is very expensive in this hotel, if you dont mind paying $7 for a hot green tea then stay here. With that said I would stay here again, just for the Spa.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 8, 2010

From the moment you enter, you know you are going to be relaxed. Beautiful bay views, wonderful over sized rooms and a gorgeous bathroom. I was very, very content at this hotel. All of the food and cocktails were delicious and service was spot on. I would definitely return again.

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Top Contributor
283 reviews 283 reviews
144 hotel reviews
Reviews in 103 cities Reviews in 103 cities
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed March 7, 2010

Brief visit, close the perfect. I have stayed at several Mandarin Orientals in Asia and thought this captured the feeling very well.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bruxelles
Top Contributor
51 reviews 51 reviews
46 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 7, 2010

For our third year in a row visiting Miami we wanted to live the downtown experience. The Mandarin Oriental was the perfect location. without asking, we were upgraded to a Junior suite room 909 with one of the largest wraparound balcony, ideal for in room dining. The staff is wonderful, the rooms and amenities are perfectly clean and the Spa is great! The breakfast location is a bit windy and noisy and the lobby need refurbishment as it looks like an airport with a very small bar at the end. On the other side of the lobby you will find the best restaurant in Miami. "Azul" is absolutely a real fine dining experience, if I was Mr Michelin I would immediately offer 2 beautiful stars for the excellence of staff and for the explosion of flavors! Thank you!

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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new jersey
1 review
3 of 5 stars Reviewed March 3, 2010

The hotel is located on Brickell Key and faces Miami. It is perfect if you want to be removed from the busy areas of South Beach but still only a short drive to either the city (just across the bridge) or to Miami Beach itself - 10-15 minutes away. The room was spacious and quiet (we were fortunate to get an upgrade) . There is a fairly large exercise room (no stairclimber), with several treadmills and resistance equipment. We used the spa and pool area - .. wonderful massage, .. both very relaxing. A comment on charges which make an expensive stay even more so - daily WiFi, overnight parking, and morning coffee .. One morning (9 AM), we went to work out at the gym , asked for two cups of coffee and said we'd be back shortly to have breakfast (which would include unlimited coffee) - they said the free coffee service ended at 8:30 AM, so we were charged $9.50 for the coffee -- low class . Otherwise, the miscellaneous rates are pretty standard (i.e. expensive) for the area - for eg.$35/overnight parking. The staff were friendly and very helpful. Would recommend staying if you want a quiet relaxing oasis.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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miami
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2010

We stayed in this lovely hotel for 2 nights and we have been totaly satisfied with our stay. We had a very warm welcome by the stuff and given essential information that we needed during our stay. Without any exception, all the hotel staff were very friendly and so warm not to only us but every guest in the hotel. Our room was large enough and very comfortable. We can highly recommend this hotel.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#6 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
#16 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include two high-energy restaurants, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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