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“Another great mandarin experience” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #8 of 130 hotels in Miami
orlando, Florida
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
70 helpful votes 70 helpful votes
“Another great mandarin experience”
5 of 5 stars Reviewed March 26, 2009

Having stayed at the New York City mandarin oriental many times before we decided to give the miami mandarin a try. Everything was up to par as far as mandarin standards go, beautiful loby, modern romes with great electronics, wonderful views. Location was great, it is located on a small island off the main portion of maimi, the island is private and i believe there are just a few high rise condominum complexes along with the mandarin, it's very private. My massage at the spa, while very expensive, was the best i've ever had.

  • Stayed November 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Boston, MA
Top Contributor
67 reviews 67 reviews
44 hotel reviews
Reviews in 51 cities Reviews in 51 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed March 23, 2009

My husband and I stayed in the Mandarin Oriental in Hawaii (before it changed hands) and loved the style and level of service there, so thought we would give Miami a chance. We were there for 3 nights.

Room—We specifically asked for a room without a connecting door, was assured at check in that the room we were assigned didn’t have one, and when we got there, there was the door AND a card addressed to another guest with a plate of chocolates for that guest. A bit bizarre---did we get someone else’s room? Why was there a connecting door when they were so confident there wasn’t? We called down and they changed the room, and our bellman handled it all with ease, but it delayed our getting comfortable/settling in. The room was beautiful, beds comfy, and quiet. In terms of the room layout, the only concern, although it wasn’t a problem for us, is that there is a large opening between the bathroom (sink/shower/tub) and the bedroom (toilet was enclosed in its own area). They had a shade that could come down, but if you weren’t with your spouse, it may be a little strange to hear someone in there showering and using the sink. Turn down service was excellent.

Staff---friendly, helpful, welcoming.

Beach---So it’s not a “real” beach but a large man-made sanded area on the intercoastal--- there’s plenty of sand to feel like a beach, but you can’t go in the water. But it met our need to lie out in the sun, the big beds are wonderful. It wouldn’t appeal to children. It’s located on the major thoroughfare for boats leaving the harbor. Nice to see the boats, big and small, go by, but there was a frequent smell of fuel. There was a lack of service on the beach---all 3 days there was no one there to set us up and we needed to go back to the pool to get someone. We were never approached on the beach to see if we needed water/drinks/food. Obviously this was not the level of service we expected or have experienced at other hotels at this level.

Restaurants---All food was wonderful. The sushi in particular was stellar. Because this is a very international hotel, we were one of the few tables speaking English at any meal---this wasn’t a problem, but may be for those used to a more American atmosphere.
Wine list seemed to be limited with a focus on California and European wines. The only white we drink are Sauvignon Blancs from New Zealand, but there wasn’t even one on the menu. A short walk over the bridge brings you to a few nice restaurants (we went to Rosa Mexicana---excellent margaritas and guacamole). Azure was great.

Pool---we didn’t spend any time at the pool. It was “intimate” (small) and not what you would expect from a resort. There was constant music there, which we found irritating. This seems to be a bad trend at many even high-end resorts---it’s unlikely that everyone at the pool likes the same music, and most people travel with iPods these days, so it’s an irritating waste.

Fitness Center---was well equipped for weight lifting, which is what we wanted.

Spa--- I usually get a massage twice per month at home, so I am always interested in the quality at a high end hotel’s spa. I got a 50 minute massage and it was just OK; she seemed to spend a lot of time on pressure points, not really massaging. They went on to me that they just got some elevated rating for spas but I found that the common areas were new, but not unusual or anything special (common sauna and steam room, two showers that had a curtain, not really private. The one I was in wasn’t clean and had a draining problem). I was not invited to use the shower in the massage room.

Overall---A mixed bag, what was positive was great. Given the size of the pool and the beach, this isn’t really a resort for families.

Stayed March 2009, traveled as a couple
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georgia
1 review
5 of 5 stars Reviewed March 19, 2009

We just returned from a fantastic weekend trip to the Mandarin Oriental-Miami. This was our best experience ever in a hotel. Service and attention to detail was the best we have ever experienced. From the time we dropped our car with the valet on Brickel Key until we checked out, we were treated like VIPS. The room was wonderful.The view from our balcony was breathtaking. We saw the boats sail through Biscayne Bay. Everything about this hotel is world class. It was such a unique experience, very different from the "chains". The room included: bathrobes, a Bose radio, stocked bar, pillows with goose down feathers, clear glass shower etc. We ate dinner at both restaurants. Azul is the eclectic restaurant with food prepared by chefs. Cafe Sambel is the "daily" place with out of this world food. We were delighted in how our food was presented and prepared in unique ways. I had the Hot Stone massage at the Spa and it was the best massage I have ever had. We went swimming in the "Infinity" Pool and had drinks afterward on the deck. We also sun bathed at their private white sand beach under palm trees. We will remember this trip for a long time This place is expensive no doubt, however, for a SPECIAL experience this is a place to consider. I choose this hotel because it was ranked #1 in Miami, and I now know why. Think of this as an investment in your relationship.

Stayed February 2009, traveled as a couple
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Miami
1 review
1 of 5 stars Reviewed March 11, 2009

I visited this hotel and was turned away by security and staff. We were harassed. Worse hotel I have ever been to. Too much hype. If your not a celebrity, stay away because you will not be treated with the same respect.

  • Stayed March 2009
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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MiamiBest, Manager at Mandarin Oriental, Miami, responded to this review, March 27, 2009
Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. We appreciate you taking the time out of your busy schedule to let us know about your stay. I sincerely apologize that your stay on this occasion was a disappointing one. We pride ourselves on extending the best quality of service to all of our guests and ensuring that they have a most enjoyable stay. We will certainly look into the inconveniences you experienced and take corrective measures to make sure such lapses in service do not repeat themselves.

We are delighted to discuss this further with you. Please feel free to contact our hotel's Executive Office.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fort lauderdale, fl
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 22, 2009

Just a great hotel. The design is gorgeous, if you enjoy asian styles this is for you. The housekeeping is at the top of hotel industry. The hotel is secluded enough to have total relaxation, yet a short drive from many great South Florida sites. Make sure you to visit the Spa, which provides complimentary facilities for guests, and Cafe Sambal, which has a great staff and delicious breakfast. The view is just great too. For a special occasion, if you save money (parking is $36 a night!), I cannot recommend another hotel, Mandarin Oriental is it!

Stayed January 2009, traveled as a couple
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West Palm Beach, FL
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2009

This is a very stylish modern hotel. The views are stunning! My husband and I went for my birthday. This is the second time we have stayed here. The first time was for our honeymoon. The hotel is perfect! The only neg comment I can make is that the rooms are a little pricey. Other than that, this place will make you feel like a jet setter!

  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 21, 2009

The Mandarin is by far the best hotel I have ever stayed at. We stayed the night before we went on a cruise for our honeymoon and it was wonderful. Valet was very attentive. Don't expect to open any door for yourself. The guest service desk was very informative. The concierge desk was wonderful. The room was great and they set up a romantic scene for us while we were out with rose petals and chocolate covered strawberries and plenty of extra soaps for us to bubble bath. A personal note from the manager and a flower. The staff brought up our bags to the room. The bed is comfy. Only downside was the tv was small and the round kind, not plasma. The room has a cordless phone, mini bar with lots of bottles if you don't want to leave your room. The bathroom is open to the bed area and our room had a beautiful view of the water and the city. The best part of our stay was that we were getting ready to leave and we discovered that we needed a new battery and memory card for our camera and we asked concierge where the nearest camera shop was and he sent someone up to our room to get the camera and an hour later returned the camera, the battery and a memory card. They went out and got it for us! They didn't charge us to go and get it, only the cost of the items were added to our bill upon check out. There's nothing they wouldn't do for you. It was awesome. I checked out the pool area but didn't use it. I didn't visit the spa or any of the restaurants but it was still excellent. I wish we would've stayed there longer. :)

  • Liked — Service
  • Disliked — Charge to use internet
  • Stayed September 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#6 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#6 Luxury Hotel in Miami
#17 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include two high-energy restaurants, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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