We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good, but found service to be cold and impersonal” 4 of 5 stars
Review of Mandarin Oriental, Miami

Save Saved
You added Mandarin Oriental, Miami to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Complimentary 3rd Night
Ranked #8 of 129 hotels in Miami
Barcelona
Top Contributor
65 reviews 65 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
21 helpful votes 21 helpful votes
“Very good, but found service to be cold and impersonal”
4 of 5 stars Reviewed 3 days ago NEW

The location and the hotel itself are outstanding! But I guess my expectations were too high and not completely met. Found service to be very professional but distant and impersonal. Room is gorgeous and views are amazing. Breakfast display of great quality and variety, but very expensive. Being a hotelier myself, I left a small box of chocolates for the General Manager thanking him for his hospitality, but unfortunately his business card was not available at the Front Desk, and have not heard back from him either! Surprising considering Mandarin Oriental service standards.

Enjoyed staying at this hotel, but next time in Miami, I will probably go back to a South Beach property, where you can enjoy the ambience and beaches of Miami (you can not swin at the Mandarin beach since it is right by the port and the water is dirty...)

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,128 people have reviewed this hotel

Traveler rating
    730
    234
    88
    40
    36
See reviews for
170
435
67
227
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Linlithgow, United Kingdom
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a deluxe room with a balcony which due to the design of the hotel was more like a shelf. There was no room for a chair. Presumably there is one such room on every floor. That said, the room was fantastic - large and roomy. The bathroom had a separate wc, which was a nice touch. The maid did a fantastic job and the rest of the staff were helpful and very pleasant. Overall a really nice place. The private (man made) beach was great and Brickell Key is a haven of tranquility. The bar was very expensive.

Room Tip: We had room 1710 which had a minute balcony.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

All-around the visit was a 5-star experience. The service was
Impeccable and the luxuries in the room were many. We both felt this was better than our most recent visit at a Ritz-Carlton. We have been to most of the high luxury hotels in Florida and this may be our best experience. We look forward to coming back.
Thank you!

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 5 nights on a girly break with a friend. I absolutely loved this hotel. The service is top notch, the hotel is clean, looked after the staff are very friendly and welcoming. It's in a beautiful location and the private beach really does make you feel like a movie star! Loved the friendly geckos who would come down from the palm trees to check out what's going on. I've stayed in the Bangkok MO - this is different and suits the overall feel of Miami with a modern twist on the orient. It's a walk to downtown miami and an inexpensive taxi ride to other parts of the city and beaches. Highly recommend this for a city break.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannover, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved our stay at the Mandarin Oriental. Service was excellent. We especially enjoyed the turn-down service. The food at La Mar restaurant was terrific. The wait staff there was friendly and professional. Will return again.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been going to Miami for meetings regularly for the past 15 years or so and have to say, this is my favourite hotel -- I've stayed in many others (The Setai, Four Seasons, The Ritz etc) and we always come back to Brickell Key
Warm, professional service, outstanding rooms, great food and I love the new lobby bar -- five stars all around
Indulge yourself and stay here -- you won't regret it!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Charging for $15 for Wifi access for 24 hours!! Really? I could understand this if it were 1990. Great hotel otherwise. Rooms and staff are excellent and made our overnight stop great, but the wifi charge really is out-dated. Come on Mandarin, you are better than that!

Room Tip: The higher you go, the better the view. We were on the 10th floor with a (requested) city view. Gr...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, 1 week ago
Dear Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I am happy to learn that overall you had an enjoyable experience at the hotel.

I would like to mention that guests who book their reservations on mandarinoriental.com and create a profile will receive complimentary Internet access during their stay. This is to encourage our guest to reserve on the Mandarin Oriental site and obtain information on preferences to ensure they have a most memorable visit.

Thank you again for sharing your comments of your recent stay and hope we will have the opportunity of welcoming you back.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mandarin Oriental, Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#6 Spa Hotel in Miami
#6 Luxury Hotel in Miami
#6 Romantic Hotel in Miami
#16 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Mandarin Oriental, Tingo, Otel, Travelocity and getaroom.com so you can book your Mandarin Oriental, Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

Owners: What's your side of the story?

If you own or manage Mandarin Oriental, Miami, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.