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“Wonderful!” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Ranked #7 of 129 Hotels in Miami
Paris, France
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Wonderful!”
5 of 5 stars Reviewed April 9, 2014 via mobile

Perfect place to relax and enjoy the view.
There is a private beach which is so chic but you cannot dive into the water. It' s a pity! Worth to visit during night-time too.
Enjoyed so much the stylish décor, and the room distribution was perfect. The toiletries were so exquisite that I still smell its scent. Wonderful.
Dinning at La Mar is a must, and it's just there!

Stayed July 2013, traveled as a couple
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1,247 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Beach Gardens, Florida
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2014

Was down in Miami for the "Ultra" concert and decided to stay at the Mandarin Oriental while chaperoning our daughter and friends. We thought it was a nice get away for my wife and myself for a weekend while the kids had fun at the concert. The Mandarin didn't disappoint. Attention to detail were the words for the day! The entire staff was great, going out of their way to make our stay the best it could be. The pool was great and service at the pool was also outstanding. So many times you go to the pool and the service is absolutely terrible, (can you say Hardrock!) Our room was alway kept in order and the bed covers were always pulled down at bed time. We ordered room service once and it was also done very well. The walk around the island was really nice and a highlight of the trip. We were even offered an upgrade but decided not to take it because it was on the top floor. I like the hotel, and would stay again, but just realize it's not inexpensive and everything is inflated to the point of being"over the top." It's what you expect being in Miami, I get it, but just make sure you're in the right mind set to spoil yourself and forget about being practical. When you can do that it's absolutely awesome!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belem, PA
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 6, 2014

Excellent location, very polite staff, quiet place with great restaurants. The pool and spa are amazing. Totally worth it. Best hotel in Miami so far and Brickell is nowadays the best region to do everything.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Atlanta, Georgia
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 3, 2014

My wife and I travel to Miami several times throughout the year, and to be honest have never considered staying in Brickell. She is a beach person, so we have always stayed at beach hotels in south beach. Over the years, the beach has changed. It's gotten very loud, and the streets are filled with obnoxious people who seem to ruin things for us. South beach certainly isn't a place to relax anymore that's for sure.
But we love Miami! So what do we do....well we decided to check out the Mandarin Oriental Miami which sits on the intercostal in the Brickell area of Miami. It's not on the beach but Is on a beautiful stretch of water with views of downtown Miami.
I reached out to the hotel prior to arrival, and ended up emailing back and forth with the concierge Jay B. He not only kept me informed throughout the entire email chain back and forth as to what was happening in Miami, but also booked a spa day for us, made dinner reservations, and made some terrific recommendations for our visit. We felt so welcome based on our correspondence b4 arriving, that we couldn't wait to check in. That's service and I must tell you, a rarity in a city that seems to have forgotten was service is.
Our suite was beautiful. It has a wrap around balcony, a living room and Bang and Olfson TV's and speakers throughout. The bathroom was large and spacious, with a separate tub and shower. Well done room for sure.
We enjoyed a spa experience like none other at the Mandarin during one of the days we were there. Rarely do spas have the wow factor but this one certainly did. My facial & massage was out of this world, and I would return simply to experience the spa again.
At every turn the service was impeccable. Whether it was a room attendant we passed in the hallway that would always say hello and was smiling, to a pool attendant or lunch server who genuinely cares about the guests they were taking care of, or a bartender in the lobby bar we felt as if we were royalty.
My wife and I are also huge foodies, and what's great is how exceptional the food was. Whether it was breakfast lunch or dinner (both at Azul or the new Peruvian restaurant) the food we experienced was top notch. Typically I am disappointed by food in a hotel but here the food exceeded all expectations.
What really impressed me the most was the fact that we booked transport to and from the hotel via a private car that the concierge arranged for us. The driver must have contacted the hotel once we were picked up from the airport, since once we arrived I was greeted at the limo door by a woman who whisked us away to our suite and already had us checked in with keys in her hand. I signed papers in my suite, never having to wait at a check in counter. That's 5 star service! We stay at 4 and 5 star hotels all over the world and have never experienced anything like that.
Bravo to the entire team at Mandarin Oriental. With very special thanks to Jorge the GM & Jay the concierge for making a Miami weekend away turn into truly a memorable luxury retreat. You floored us, and we have certainly found our new Miami hotel going forward. Farewell to South beach and hello to Brickell. Such a hidden gem in Miami. We cannot wait to return. Thanks again, Bryan & Dana B, Atlanta Ga

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
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London
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 2, 2014

Stayed for just a day and a half on the way back to London. Well worth its 5* with excellent and helpful staff. Everything works so well. The decor is superb particularly at Lobby level. Just sit down and look at it - it really is quite something, with great use of natural wood. We were on the top floor (20th) with fantastic views of the Bay. Breakfast could not be better and we enjoyed ours on the terrace. Very big and comfortable beds with lovely linen and a fabulous bathroom with an separate shower and bath. Great that every room has a balcony. "Free" wi-fi didn't stop them charging us for it. Having been away for five weeks and fed up of hotel food, we asked them to recommend a local Italian restaurant. They recommended Perricone on 10th and we just loved it. Great food and lovely staff. American portions of course, so if you're not used to that, beware.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

very tranquil quiet peaceful place amazingly gorgeous hotel!

m bar has great delicious drinks! walking around their infinity pool and strolling along the water is very nice and the lobby is gorgeous restaurant azul has great food views and their rooms ive been in them all are big nicely decorated very asian inspired and i love the different views you can get especially if you get a balcony room!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Franschhoek
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 26, 2014

We love Mandarin Hotels and now that they have rectified their stupid practice of charging for internet access in their hotels, there is little to fault. We had a great room, Mandarin gets great linen, large towels and excellent amenities.
Once again high levels of service are the norm and everything works. No resort fees either, so no feeling of being ripped off. Have dinner at La Mar and sit outside and enjoy the night view of Miami. Difficult to beat!

Room Tip: Face Miami
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#5 Luxury Hotel in Miami
#5 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#16 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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