We have traveled all over the US and Europe on business and pleasure and the Mandarin Oriental staff is by far the most focused on customer service of anywhere we have ever stayed. No desire or need was ignored. The room was spacious and well equipped. The grounds are lovely with an infinity pool and beach area. The sushi was fresh and delicious. The hotel sits on Brickell Key overlooking Biscayne Bay. We stayed in a room with a terrace and enjoyed sitting on the terrace looking at the lights at night. Wonderful!