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“Stunning” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 120 Hotels in Miami
Certificate of Excellence
Orlando, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Stunning”
5 of 5 stars Reviewed January 2, 2014

This was a special treat for the family while my husband was at a conference for the weekend. There is a beautiful pool area. The mile long jogging trail around the island was fun. There is also a free trolley you can catch in front of the hotel.
We had a blast. Staff was super friendly.
We would stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LeahM2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,820 reviews from our community

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UK
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed January 2, 2014

I have stayed here many times and it is my favourite MO (take this over London and Geneva) for service, room quality and the front desk. The breakfast is excellent, and I must say that in the off season, the hotel offers a lot of value for money. Beware though: this hotel is in the financial district and is not really suitable for pure beach lovers/tourists. Also, there was a lot of construction going on and the bar area was quite small as a result.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Michael01UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
133 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed January 1, 2014

Stayed again at the end of Sept as usual the hotel was excellent, the only challenge is the current renovations which I think may be running through to April. When I stayed a few months ago they were renovating the restaurant until Dec but then they were supposed to working on a new bar in the main lobby area. The work did effect the quality of things such as room service and the building noise was kept to a minimum. At the end of the day they are improving the hotel so can't really complain but its worth knowing before you go. Overall I wouldn't stay anywhere else in Miami, I've stayed here numerous times and its the best for location and service.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RJB1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco Island
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 30, 2013

Had the pleasure of spending another fabulous few days at the luxurious Mandarin Oriental. Everything was top notch from the excellent service to the food. A special mention for exemplary customer service to Mihail at the pool restaurant and the prompt service and attention from Jacky at the pool bar and the barman at Azul. We are looking forward very much to our return visits next year. Well done Mandarin Oriental, we would never dream of staying anywhere else in Miami.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lope3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
96 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 stars Reviewed December 29, 2013

We ended up at this property after being "walked" from two other hotels due to overbookings. What can I say: I am grateful for the overbooking. This hotel is really wonderful. Yes, it has its design flaws with cramped public areas and a so-so lobby. But the rooms are large, bathrooms huge and spacious and the overall standard is what you'd expect from Mandarin Oriental.

My favorite part of our stay was the in-room coffeemaker, the best I've seen in any hotel yet. A dedicated FrancisFrancis Illy espresso machine with an assortment of great coffee varieties. I was surprised they provide Coffeemate as a dairy component; I'd think they can do better than this. I was also surprised there was no tea option in the room (although it is available in the lobby).

All in all this is a nice property and I would absolutely return.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SFO-World-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2013

My wife and I stayed at the MO Miami for a 3 night kidless break following the holidays. Overall the experience was a B but at A+ prices. I don't know the history of this building but I highly doubt it was originally a MO and despite their efforts, there are design/space issues that seem too much to overcome. Main issues:

1. Cramped main lobby area.
2. Very sad small lobby bar. Entrance to gym is literally behind this bar next to a serving station.
3. Total bottleneck by the elevators especially when they are serving breakfast.
4. Cramped, crowded and cement heavy outdoor pool/bar area. One of the least charming poolside bar areas I've ever seen in a hotel of this caliber. People sunbathing literally feet away from people eating lunch. The giant yellow cement wall behind the bar screams Soviet Black Sea resort.
5. Hotel lies directly under the flight path of Miami airport. Flights (I assume cargo) start at 4am!

  • Stayed December 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kent1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, January 10, 2014
Dear Valued Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I am sorry to learn that your stay was not up to the standards we strive to provide to all our guests. We focus on maintaining and updating the guest rooms and décor while ensuring total comfort for all of our guests.

The hotel is undergoing an extensive refurbishment of its restaurants and lobby lounge area which will include a high end bar that is scheduled to open in mid-February.

We appreciate and respect your comments and hope we will have the opportunity of welcoming you back again.

Sincerely,


Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
4 of 5 stars Reviewed December 26, 2013 via mobile

Hotel is really nice, nice view to downtown, mainly in evenings. Area is nice, hotel beach vith nice view to dowtown on one side and bay view on other side. What's minus of this hotel nothing is on walking distance.

Stayed December 2013, traveled with family
Helpful?
Thank Milan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#2 Spa Hotel in Miami
#4 Family Hotel in Miami
#4 Luxury Hotel in Miami
#4 Romantic Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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