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“I love this Hotel!” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #7 of 131 hotels in Miami
Plantation, Florida, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“I love this Hotel!”
5 of 5 stars Reviewed November 1, 2013

As you enter the hotel the sights and smells abound! the staff is wonderful and the room is plush! Also the spa is one of my favorite world wide! I will always recommend this hotel and the spa and Azul is great! Mandarin Oriental is one of my favorite Hotels!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,033 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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English first
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2013

We were recently in Miami for business and stayed at the Mandarin. I can't recommend it highly enough. The property is lovely, the location great (with marvelous views all around!), the staff very helpful and the food (both in the lobby restaurant and Azul) delicious.

Room Tip: Doesn't matter - there are great views in all directions.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion, Iowa
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 30, 2013

We have stayed in many fantastic hotels the staff here is better than most. I believe any of the ritz Carlton's staff are by far the best trained and superb in everyway. From housekeeping to the servers EVERYONE was so nice. While the hotel itself is going through some renovations and the rooms and hallways could use some updating the staff is what would bring me back and location this is a beautiful area and very safe.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 25, 2013

i understand the reputation of MO, in fact, i've often visited their location in Washington DC but in a city of high glitz like Miami and particularly Vegas, these properties seem too subtle to be worth the money. I was impressed with the staff, particularly the bellman formerly at 4 Seasons, but in general, the staff were disengaged from the customers and that seemed particularly true of the cleaning staff, who seemed invisible to me. I liked the room service and particularly the service in the ground floor restaurant where there was fine dining indoors and on the terrace. I really liked that the managers of the morning and evening shifts introduced themselves and helped me with my order in both cases. In general, however, having seen this place from afar while staying at the neighboring Four Seasons the year before, i would definitely stay there.

Room Tip: i think it doesn't matter, as they will give you what they want, it seems the hotel is not crowd...
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  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, November 12, 2013
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize for the deficiencies in service you received during your recent stay. We can offer no excuses for your disappointing experience. Please understand that providing excellent service that is gracious, personalized and attentive is our top priority and we continue to train our team of dedicated colleagues.

Thank you for your valued feedback. Although, we regret that we did not fully meet your expectations on this visit, we value and respect your opinion and hope we will have the opportunity of welcoming you back soon.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California, Kentucky
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 25, 2013

the staff was amazing here. The service was excellent. Its very nice hotel. My room faced east for sunrisres. it would be nice to have temperature in room adjustable to 60 degrees below the preset minimum of 65 degrees. I enjoyed the running trail of 1.3 miles around the island. Nice pool area.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 23, 2013

What can you say, its a Mandarin property first and foremost. Awesome location and the staff was amazing. Love..Love the private beach..you will not find a bad room. I will definitely be back! The beach area was a great spot and had every amenity you could imagine.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

MO truly treated my girlfriend and I like royalty! MO was very attentive to our needs, from start to finish. Such a beautiful hotel and perfect experience. Very, very luxurious hotel and the customer service is superior! MO gave us so much more than we imagined and it was truly the best priced hotel. The service desk was very informative, and after a long travel everything was such smooth sailing. Outstanding service from Devin! The valet parking staff was so respectful and polite. Thanks so much Aieser and Angel!! They made returning to MO each day a delight. Best 3 day weekend I could ask for from a hotel! The room is exactly as the pictures on their website, so beautiful and clean. Housekeeping did an amazing job as well! My girlfriend loved her birthday surprise! Thank you Layal! Such a beautiful chocolate truffle!
Bottom line: Everyone we came in contact with provided superior customer service. We received more than we paid for and it was just a beautiful experience. The spa and pool was very beautiful as well! MO is away from the busy Miami strip but still close access to everywhere. Very peaceful and spectacular!! Do look forward to visiting again, as this was our first time there. Truly a Mandarin Oriental Experience!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Miami
#5 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
#9 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include two high-energy restaurants, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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