My boyfriend and I stayed here for 9 nights this summer. We had checked reviews before we went and read about celebrities staying there too so our expectations were high. And the mandarin oriental was all that we hoped it would be!
We were warmly greeted on our arrival and checked in quickly. Our room was very spacious with a huge bathroom! The whole hotel is beautiful. All of the staff were attentive and friendly. It truly felt like luxury especially as we were not used to being waited on hand and foot. As soon as we appeared by the pool or beach, a staff member came to prepare our beds and give us ice cold water- it felt weird at first but we quickly got used to the service!!
We didn't have breakfast included in our rate so we treated ourselves with room service on the first morning. After that, we used the grocery store 5mins walk away where they serve fresh croissants, coffee etc- much cheaper for anyone on a bit of a budget.
The only thing that could be viewed as a negative was the location, however for us it was a positive. Having visited south beach a few times during our stay, we loved the fact that the mandarin was quiet and more relaxing with less posers around. But the location did mean that it was essential to hire a car! But with the exchange rate, for us it was very reasonable. And contrary to all of the complaints americans make- their fuel is cheap!! (compared to the UK anyway!!!) It only cost us approx $40 to fill the tank of a ford focus before returning it to Hertz!! If only it was as cheap here.
Can't say enough about the wonderful mandarin, the pool, the room, the beach, the restaurant, the concierge, the valet- all of the staff- were fabulous. If you're going to Miami to relax you have to stay here!