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“Good hotel experience” 4 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #4 of 113 Hotels in Miami
Certificate of Excellence
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good hotel experience”
4 of 5 stars Reviewed October 17, 2013 via mobile

We had a 5-night stay in this hotel. There were minor issues when we checked into our room eg expired light bulbs, batteries in safe and tv controller depleted, but these we're attended to promptly. We requested, and received, a complimentary tea tray in our room for the duration of our stay. We've stayed at MO hotels in a number of locations and they've all been excellent, however I totally object to being charged high prices (or at all, for that matter!) for wifi when travelling far from home and, for that reason, will stay elsewhere in the future.

Stayed September 2013, traveled as a couple
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1,548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed October 16, 2013

this was a great hotel and I would recommend it...service was amazing and the food was great... prices were nice too, I stayed for 3 days had a beautiful time close to everything... must stay.... we had visited before but never stayed at this hotel next time we visit we will make sure to stay there again...

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boca Raton, Florida, USA
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 9, 2013

I love this hotel. I took advantage of all the good stuff on the property. The atmosphere is zen, the staff is professional, friendly, and helpful. It seemed like nothing was ignored. The spa was fantastic-the atmosphere was very relaxing with dimmed lights, and the spa staff was very professional and well-trained. The entire hotel was clean. The only downside that I saw during my stay, was a renovation to the restaurant. They were seating diners in the lobby area and outside on the terrace temporarily, however, it still looked pleasant. The lobby was large enough to make it seem like the diners belonged there. The room service was very good. The servers were professional and the food was well presented.
I would not hesitate to stay here again.

Room Tip: The hotel is on an Island, so most rooms will have a view.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
1 review
5 of 5 stars Reviewed October 3, 2013

Excellent service and room amenities . Even though I stayed there at the same time as Real Madrid Team and the hotel was surrounded by the fans, I still could find peace and privacy.
The staff was so nice , friendly , and very professional.


However; I would not recommend this hotel for those looking for lively South Beach atmosphere.

But if you are looking for peaceful place to stay , you should not look elsewhere :)

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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miami, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 2, 2013

Its a quite Hotel near Downtown Miami. Its large but feels like a boutique hotel. Rooms are clean and spacious. Room service was fast and food decent. Great for a business traveller who needs to be close to Downtown but wanst an hotel on the water with great views to relax in the evenings. My only complaint was the a/c wasn't running very well and I prefer a cold room. I would have asked to switch but, didn't feel up to all the bother.

Room Tip: Check A/C when you arrive.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed September 30, 2013

While South Beach is unquestionably a better place to be located for access to night life and beaches, the Mandarin Oriental is a great option for business travelers or conference attendees who won't have time in their schedule to leave the hotel. It's unquestionably the best hotel in the downtown area. While swimming isn't permitted off the man-made island, it does have a great swimming pool and beach area. Only downside is that it is surprisingly hard to get taxis to pick up from the hotel in the evenings.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Maine
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 30, 2013

We stay four nights and our experience was fantastic. Room had a great view, beds were really good and room was full with details to pamper the guest, like audio tv system, it was great! The bathroom was very roomy and was plenty of all kind of little luxuries that you don't get in other places. The beach area was really nice and relaxing, great view of the bay, though no access to the sea through it as we thought but it was a great spot to rest. Pool was very nice too, hotel was not busy so this was a very nice place to lounge around. If you like to jog or walk Brickell key is the place to do it, 1.3 miles around with wonderful views everywhere you go, sea, city scape, manicured gardens everywhere, a lot of people exercising or walking their dogs makes the exercise so enjoyable. Everyday after I return from my morning jogging I was welcomed back at the door with cold water, hand towel, apples and a great smile opening the door for me.
Concierge service was fantastic, they gave us great tip on what to do anywhere to go. All the staff was fantastic, Cindy at the front desk, always helpful and wonderful with suggestions. Valet parking was fantastic too!! Even though we are coffee drinkers and there was no coffee maker in the room, complimentary coffee was provided in the mornings from 5:00 to 8:30AM, I would suggest the hotel to offer complimentary coffee in the evening too. Room service was prompt and excellent too.
Try Mary Brickell village place for more affordable food options. It's in walking distance and had excellent options to have a nice lunch or dinner, specially "Burger and beer joint "place, hamburgers were fantastic, the free trolley outside the hotel will take you here too, the trolley is a great way to enjoy around without worrying about the traffic.
Visit Bayside marketplace for other dining options, it's not far either and has a great environment and live music.
I think my only complain would lack of free Wi-Fi even in the lobby, I'm sure management will hear us on this
Thanks to all the staff and Mandarin Oriental for a fantastic vacation, hope to come back soon!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#6 Family Hotel in Miami
#6 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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