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“Perfection” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Ranked #6 of 110 Hotels in Miami
Certificate of Excellence 2014
Abu Dhabi, United Arab Emirates
1 review
“Perfection”
5 of 5 stars Reviewed September 3, 2013

I really enjoyed my stay at MO Miami. The service was excellent. The valet parking was the fastest i experienced in my life. The room was really nice and modern with an Asian twist. The bathroom was luxurious. The wi-fi was $12 a day, but it was slow, when i checked out i told them that the internet was kind of slow, they removed the charge from my bill . Mandarin Oriental Takes hospitality to a whole nother level.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,326 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
St. Louis, MO
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Great staff and wonderful place for a meeting. You would have thought I owned the place by the way they treated me. They greeted me and my entire team by first name all over the hotel. I had to ship bulky items to and for the hotel for a conference and they were very accommodating. Fantastic service and unbelievable rates.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 3, 2013

The Mandarin Oriental Miami is the second Mandarin hotel I have stayed at. Every employee was there to assist you in any way. If you needed anything it was always given in a timely manner. The property is splendid and beautiful and the food was amazing. I am already planning my next trip back.

Room Tip: The bay view was wonderful!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 3, 2013

The Mandarin Oriental is one of the best Mandarin we have stayed at. It is probably only second to the first Mandarin in Hong Kong. We arrived at 8:30am in the morning when the room was not ready. We were offered a free buffet breakfast which was excellent. After that , we checked in to a sea view room on the high floor. Although the decor is not the most updated, everything was well maintained. The service was excellent at the restaurant and the house keeping was good.
One more compliment is their valet service is so efficient and the $36 charge was reasonable compared to what other hotels charge at the South Beach. If you need to choose between the Bal Harbour Ritz Carlton and the Mandarin, I would definitely pick the Mandarin.

For those who do not drive, there is a free shuttle to go around to the Brickell Village.

Room Tip: Pick a room that overlook the bridge
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bahamas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2013

The room layout, bed, service and view was fantastic. All of the staff were very helpful. The restaurant was excellent. Our friend had a car also and they let us keep it out front for a couple of hours for no charge. Would definitely stay there again.

Room Tip: Bay View is worth it
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 1, 2013

What a splendid hotel. Good staff, very friendly and helpful.
Excellent room, great views and room service was faultless.
Good pool and seating area and a "beach" as well!
Drinks not cheap but as one would expect for a hotel of this standard.
Sometimes you get what you pay for and here you get what you expect and more.
They are doing work there, but one must expect that if things are to change and improve.
We were allowed to use the spa facilities as we had a late flight. Wish I'd had a spa session now!
Taxi to air port under $30 for 4 of us in a big yellow cab!
Loved it.

Room Tip: high up facing the mainland!
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Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
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Helden, The Netherlands
Top Contributor
106 reviews 106 reviews
54 hotel reviews
Reviews in 58 cities Reviews in 58 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 25, 2013

The Mandarin hotel chain is something different. Service level is very high. This is in general also the case in this hotel. However, a few departments seem not to work very well. The arrival and check in was great. Also the bell staff is doing a great job and so does the concierge. Also our compliments to the room maids! We had some problems with the pool staff, but not with all the pool staff. Some were great, some of the staff members weren't so service minded. In the hotel bar it was the same. 2 great guys, but the rest was slow and not interested. The same we experienced at the breakfast. If you choose a la carte, you need to wait quit some time (30 mins) for your order (and the restaurant was really not full). So I think there is some work to do here. Especially when you visited the MO in Las Vegas or another MO, this Mandarin is lacking a bit of service compared to them. In general our stay was fantastic. The hotel has a nice pool area, a great private beach (you can't swim here) and offers a great view on the city. The rooms are well maintained, are spacious and have great bathrooms. It is really a very comfortable hotel. We will definitely come back and hope then to experience that they do something with the lack of service in some departments. Because when you pay a lot of money, you expect that everyting is perfectly alright.

Room Tip: All the rooms have a pretty nice view. Complete bay view, or city view with a partial bay view.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#5 Spa Hotel in Miami
#5 Luxury Hotel in Miami
#6 Romantic Hotel in Miami
#11 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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