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“Perfection!” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Ranked #7 of 122 Hotels in Miami
St. Louis, MO
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Perfection!”
5 of 5 stars Reviewed September 3, 2013 via mobile

Great staff and wonderful place for a meeting. You would have thought I owned the place by the way they treated me. They greeted me and my entire team by first name all over the hotel. I had to ship bulky items to and for the hotel for a conference and they were very accommodating. Fantastic service and unbelievable rates.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,285 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Providence, Rhode Island
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 3, 2013

The Mandarin Oriental Miami is the second Mandarin hotel I have stayed at. Every employee was there to assist you in any way. If you needed anything it was always given in a timely manner. The property is splendid and beautiful and the food was amazing. I am already planning my next trip back.

Room Tip: The bay view was wonderful!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 3, 2013

The Mandarin Oriental is one of the best Mandarin we have stayed at. It is probably only second to the first Mandarin in Hong Kong. We arrived at 8:30am in the morning when the room was not ready. We were offered a free buffet breakfast which was excellent. After that , we checked in to a sea view room on the high floor. Although the decor is not the most updated, everything was well maintained. The service was excellent at the restaurant and the house keeping was good.
One more compliment is their valet service is so efficient and the $36 charge was reasonable compared to what other hotels charge at the South Beach. If you need to choose between the Bal Harbour Ritz Carlton and the Mandarin, I would definitely pick the Mandarin.

For those who do not drive, there is a free shuttle to go around to the Brickell Village.

Room Tip: Pick a room that overlook the bridge
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bahamas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2013

The room layout, bed, service and view was fantastic. All of the staff were very helpful. The restaurant was excellent. Our friend had a car also and they let us keep it out front for a couple of hours for no charge. Would definitely stay there again.

Room Tip: Bay View is worth it
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 1, 2013

What a splendid hotel. Good staff, very friendly and helpful.
Excellent room, great views and room service was faultless.
Good pool and seating area and a "beach" as well!
Drinks not cheap but as one would expect for a hotel of this standard.
Sometimes you get what you pay for and here you get what you expect and more.
They are doing work there, but one must expect that if things are to change and improve.
We were allowed to use the spa facilities as we had a late flight. Wish I'd had a spa session now!
Taxi to air port under $30 for 4 of us in a big yellow cab!
Loved it.

Room Tip: high up facing the mainland!
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Stayed August 2013, traveled with friends
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Helden, The Netherlands
Top Contributor
105 reviews 105 reviews
54 hotel reviews
Reviews in 58 cities Reviews in 58 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 25, 2013

The Mandarin hotel chain is something different. Service level is very high. This is in general also the case in this hotel. However, a few departments seem not to work very well. The arrival and check in was great. Also the bell staff is doing a great job and so does the concierge. Also our compliments to the room maids! We had some problems with the pool staff, but not with all the pool staff. Some were great, some of the staff members weren't so service minded. In the hotel bar it was the same. 2 great guys, but the rest was slow and not interested. The same we experienced at the breakfast. If you choose a la carte, you need to wait quit some time (30 mins) for your order (and the restaurant was really not full). So I think there is some work to do here. Especially when you visited the MO in Las Vegas or another MO, this Mandarin is lacking a bit of service compared to them. In general our stay was fantastic. The hotel has a nice pool area, a great private beach (you can't swim here) and offers a great view on the city. The rooms are well maintained, are spacious and have great bathrooms. It is really a very comfortable hotel. We will definitely come back and hope then to experience that they do something with the lack of service in some departments. Because when you pay a lot of money, you expect that everyting is perfectly alright.

Room Tip: All the rooms have a pretty nice view. Complete bay view, or city view with a partial bay view.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Salvador
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 23, 2013

This trip was very important as it was planned a long time in advance for our 25th anniversary.
We normally stay in South Beach when travelling to Miami, but this time I wanted a good hotel with a very good restaurant.
Regular guest in several Mandarin Oriental hotels all over the world, I was seduced by the fact that Azul restaurant was one of the best options in Miami for a very special occasion. I had a look at their menu on the hotel’s website and was seduced by the options, perfectly adapted for an amazing gastronomic experience.
So I booked the MO Miami for 3 nights around our anniversary date and of course booked a table for our commemoration dinner.
The very charming and professional person I was in contact with during all the process of the booking was completely informed of how important that dinner would be, reason of my choice to stay at this hotel.
A few weeks before our arrival, she informed that some reform of the other hotel’s restaurant, Café Sambal, would happen during our stay, but without interfering with Azul operation for our special dinner.
When we checked-in, obviously everybody was aware of our reservation at Azul for the following night, and of the purpose of our trip.
When we went to Azul to enjoy our dinner experience, we were first surprised by the fact that the appearance of the place had changed from the photos on the website, being much more casual and simple. We order a very good and expensive Champagne to start our anniversary dinner and asked for the menu.
What a terrible deception to look at the one page only menu, reduced to the minimum of very simple options, nothing at all gastronomic! A kind of Bistrot…
The restaurant manager confirmed at this moment that, because of the reform of their other restaurant, Azul operation has been changed for something simple, but we never have been informed of that, at any moment, before our arrival or after. This is absolutely not acceptable and terribly disappointing from an hotel of this reputation.
Of course we cancelled our dinner at Azul immediately and went to Truluck’s, very close from the MO, where, very luckily, we finally had our amazing expected dinner.
Unfortunately it should have taken place at Azul.

This being explained, we must say that the hotel is very nice, our room very large and comfortable on the last floor, with a bottle of champagne waiting for us and rose petals spread over the bed and the bathtub, very romantic. The staff is nice but not as much as MO staff in other properties like in Asia (nobody showed us our room). The pool is pleasant, but what a deception to see that the pool bar close at 6pm: you can’t have any drink or cocktail by the pool in the evening, when it’s the best moment…
Valet parking and Wi-Fi are charged very expensively…
In order to turn around the negative experience we had at Azul, my contact for the reservation decided to offer us a complimentary one hour treatment in The Couples Suite at The Spa. Of course it was very nice from her, but it came a bit too late. The SPA experience was very agreeable.

If I had evaluated our stay just after Azul’s horrible experience, for sure I would had put the worst note.
But is it fair to judge a 3 nights stay, with beautiful room, special attention for our anniversary, nice installation, professional staff worried about transforming our disappointment, only because of one, but big, mistake?
Being part of the hospitality business too, we know that incidents may happen, communication problems are possible, but what is making the difference is to feel that the staff is worried about you and will finally make everything to make your stay the most enjoyable.
That’s why we decided to put a very good evaluation, but not an excellent, to the MO Miami.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#5 Spa Hotel in Miami
#5 Luxury Hotel in Miami
#6 Romantic Hotel in Miami
#12 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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