This trip was very important as it was planned a long time in advance for our 25th anniversary.
We normally stay in South Beach when travelling to Miami, but this time I wanted a good hotel with a very good restaurant.
Regular guest in several Mandarin Oriental hotels all over the world, I was seduced by the fact that Azul restaurant was one of the best options in Miami for a very special occasion. I had a look at their menu on the hotel’s website and was seduced by the options, perfectly adapted for an amazing gastronomic experience.
So I booked the MO Miami for 3 nights around our anniversary date and of course booked a table for our commemoration dinner.
The very charming and professional person I was in contact with during all the process of the booking was completely informed of how important that dinner would be, reason of my choice to stay at this hotel.
A few weeks before our arrival, she informed that some reform of the other hotel’s restaurant, Café Sambal, would happen during our stay, but without interfering with Azul operation for our special dinner.
When we checked-in, obviously everybody was aware of our reservation at Azul for the following night, and of the purpose of our trip.
When we went to Azul to enjoy our dinner experience, we were first surprised by the fact that the appearance of the place had changed from the photos on the website, being much more casual and simple. We order a very good and expensive Champagne to start our anniversary dinner and asked for the menu.
What a terrible deception to look at the one page only menu, reduced to the minimum of very simple options, nothing at all gastronomic! A kind of Bistrot…
The restaurant manager confirmed at this moment that, because of the reform of their other restaurant, Azul operation has been changed for something simple, but we never have been informed of that, at any moment, before our arrival or after. This is absolutely not acceptable and terribly disappointing from an hotel of this reputation.
Of course we cancelled our dinner at Azul immediately and went to Truluck’s, very close from the MO, where, very luckily, we finally had our amazing expected dinner.
Unfortunately it should have taken place at Azul.
This being explained, we must say that the hotel is very nice, our room very large and comfortable on the last floor, with a bottle of champagne waiting for us and rose petals spread over the bed and the bathtub, very romantic. The staff is nice but not as much as MO staff in other properties like in Asia (nobody showed us our room). The pool is pleasant, but what a deception to see that the pool bar close at 6pm: you can’t have any drink or cocktail by the pool in the evening, when it’s the best moment…
Valet parking and Wi-Fi are charged very expensively…
In order to turn around the negative experience we had at Azul, my contact for the reservation decided to offer us a complimentary one hour treatment in The Couples Suite at The Spa. Of course it was very nice from her, but it came a bit too late. The SPA experience was very agreeable.
If I had evaluated our stay just after Azul’s horrible experience, for sure I would had put the worst note.
But is it fair to judge a 3 nights stay, with beautiful room, special attention for our anniversary, nice installation, professional staff worried about transforming our disappointment, only because of one, but big, mistake?
Being part of the hospitality business too, we know that incidents may happen, communication problems are possible, but what is making the difference is to feel that the staff is worried about you and will finally make everything to make your stay the most enjoyable.
That’s why we decided to put a very good evaluation, but not an excellent, to the MO Miami.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.