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“This Hotel NEVER fails to impress” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Daily Dining / Spa Credit
Ranked #6 of 112 Hotels in Miami
Certificate of Excellence 2014
Marco Island
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“This Hotel NEVER fails to impress”
5 of 5 stars Reviewed July 29, 2013

You have to go a long way to even come near to the quality of customer service experienced at this hotel. We are staying here at the moment as we have done on numerous occasions and have to say that everything is exquisite from the wonderful food and service at Cafe Sambal (Unfortunately Azul is closed the 2 nights we are here) to the detail to attention given to you at the front desk and at the pool, especially from Nadia and Jacky who both make sure that your every need is attended to without any fuss or problem. Returning to this wonderful hotel is like coming home and all the employees make you feel like family. Mr. Gonzales, we commend you on all of your wonderful employees and would never consider staying anywhere else in Miami. We cannot wait to return.

Room Tip: Any room is wonderful at this great hotel
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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English first
La Jolla, CA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 29, 2013

Went to the Mandarin expecting the very best. Most of the staff tried very hard to be friendly and attentive, but between the construction (jack hammering beginning at 8:30am and going most of the day) and limited restaurant menus, we were off to a bad start. When the waiter disappeared during dinner and no one could find him, it was another bad sign. Finally, when we were ready to check out, I discovered they had lost my shoes! You would think they would at least apologize for some of this, but they did not flinch. 'See you next time' they said. I don't think so.

Room Tip: Check to see if the jack hammering is still going on. Even high floors cannot escape
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, August 1, 2013
Dear Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize that the overall quality of your stay was disappointing. I regret that we did not provide the level of service expected and apologize for the deficiencies experienced. I assure you I will address your comments with the team and take corrective measures.

We hope you will give us another opportunity with a return visit in the future. Please contact the Executive Office and we will ensure your next visit is seamless and enjoyable.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 29, 2013

MO, Miami, is a wonderful property. My wife and I arrived on an early flight and thought we'd drop bags at the hotel and explore as we didn't think our room would be ready. To our delight, we were checked in and shown to our room high above the bay, overlooking Miami.

Our room was exceptionally clean and very comfortable, When plugging in my music, the media center provided great sound for just the right ambiance.

Housekeeping is top notch. As we left daily for breakfast, we would turn on the light requesting our room to be made up. Upon our return, all was in perfect order. A very quick turn around indeed. Terrace was large and comfortable, we would sit on our terrace in the evening, enjoy a cocktail and watch all the light turn on in Miami across the bay.

Café Sambal was a bit disappointing as there was loud construction taking place during the day and breakfast was a little less than relaxing.

The pool area is a perfect spot to kick back and relax with a cool cocktail and light snacks.

Valet service was also very efficient as it took no time to bring up our car.

Overall a very good experience and a very enjoyable holiday.

Room Tip: Higher rooms on the bay side provide for a wonderful view and a large terrace.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg
Top Contributor
69 reviews 69 reviews
37 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 29, 2013

We spent 6 great days at MO before and after a big family trip to Disney World...having arrived after 20+ hours of travelling we were relieved to have a seamless check-in. The staff are simply amazing in all departments...friendly, attentive and always willing to help. The rooms are modern, spacious and the balconies provided a welcome view and a great place for a sundowner or post dinner nightcap. The bathrooms are large, well appointed and well stocked, but some might be uncomfortable with the semi-open plan bedroom/bathroom design...but that need not be a problem as one can simply close the divider. Travelling with our own kids and nieces might have been a challenge but the room service and housekeeping staff continued to work their magic and made it a memorable stay for parents and kids alike. The pool was a great distraction and the food and drinks service was faultless, though at the weekend the pool area did get rather loud and rowdy, and was less kid friendly. The room service menu was comprehensive, tasty and service was accurate and efficient, though as one would expect... expensive...our room service bill cost more than our accommodation...ouch! Unfortunately we did not eat in any of the restaurants.
This was a welcome oasis of tranquility and luxury for the parents after 8 days in the Happiest Place on Earth...a faultless stay and we can't wait to go back. One word of caution...the location may not be ideal for those looking to be close to the beach, nightlife or shopping.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia
Top Contributor
69 reviews 69 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 28, 2013

Arrival began with no reservation..and no rooms available. There were no questions about why it happened, just an immediate search for a solution, apologies for something they didn't do. And an upgraded room at the meeting rate found in minutes without apparently having to seek approval. Free water bottles showed up everywhere without asking. Poolside table reservation for a group moved seamlessly into a indoor setting when the heat index soared over 100 with an incoming storm. The room was a large corner suite with exceptional bathroom and current electronics. I somewhat expect this at a high end hotel, but the ease, grace and individual responsibility of staff was memorable.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2013

Spent the last night of a Florida trip here and knew we were splurging to do so. The room + breakfast package ($310) actually wasn't over the top, given how beautiful the property is and how nice and secluded it is from the Miami craziness. Front desk also let us check in early and upgraded us a room level for no cost. Wife loved her trip to the spa.

Heads-up: EVERYTHING else is expensive. $16 + service charge for one pina colada, $8 for a Bud Light, $5 for an 8-ounce Sprite in the room, tips for everyone, $40 valet, etc. Expect higher prices at a luxury resort, but this pushed the limits of being ridiculous.

Room Tip: Had a skyline room w/ balcony overlooking the water. Watch out for the pigeons (and their droppings...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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naples
Top Contributor
88 reviews 88 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 17, 2013

Our room had an awesome view! The room was spacious and the balcony was very large. The bed and linens were very comfortable and clean. Very nice experience and stay. All of the little extras you would expect.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#5 Luxury Hotel in Miami
#5 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#11 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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