Arrival began with no reservation..and no rooms available. There were no questions about why it happened, just an immediate search for a solution, apologies for something they didn't do. And an upgraded room at the meeting rate found in minutes without apparently having to seek approval. Free water bottles showed up everywhere without asking. Poolside table reservation for a group moved seamlessly into a indoor setting when the heat index soared over 100 with an incoming storm. The room was a large corner suite with exceptional bathroom and current electronics. I somewhat expect this at a high end hotel, but the ease, grace and individual responsibility of staff was memorable.