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“A gem” 4 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #7 of 131 hotels in Miami
London, United Kingdom
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
“A gem”
4 of 5 stars Reviewed July 12, 2013

Located on Brickell Key, this hotel is a complete contrast to the hustle and bustle of Miami beach, a true find.
We arrived at the hotel to find that our room wasn't ready but they immediately upgraded us for 1 night to the Biscayne Suite which was on the 9th floor with uninterrupted views of the key... Simply stunning! We enjoyed it while it lasted and hoped we could remain in this room but this was not the case as the Spanish football squad arrived the following day and this was apparently one of their booked room. We had breakfast daily in Cafe Sambal which was excellent especially the daily smoothies. Diane at the restaurant offered us the best smile and service every time she waited on us and Andrew in the concierge Office was extremely helpful in suggesting attractions we should visit. Apart from the slightly cheeky manner in which the manager spoke to us on the one occasion we met, we thorough enjoyed our stay.

Stayed May 2013, traveled as a couple
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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Washington DC, District of Columbia
Top Contributor
83 reviews 83 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 11, 2013

This was our second stay at this property. My wife enjoys this hotel very much. Rooms are nice and well appointed. Staff is very friendly and caring. I do have small issues with the rooms as they're carpeted and the terraces/balconies are very small (when compared to other similar hotels in the area such as the Epic or the Viceroy). The AC works like a dream, not intrusive at all. TV signal is great! I think the best of all the hotels we have been in Miami (although who goes to Miami to watch TV? however this is a very big plus) Location-wise, I enjoy more the convenience of the downtown area than the beach so this one is spot-on, a bit isolated as it's located on Brickell key, which is a good 10min walk to anything else, but it has its advantages as you're isolated from the hustle and bustle of downtown attractions such as Mary Brickell Village or the Bay Side mall yet a stone's throw away from these sites. In my opinion, the food is not that great and prices are very steep. The pool area is small but pleasant and they have an annexed "beach" attached to the hotel for those interested in sunbathing. Another plus is that there's no nor there will be any construction going on nearby the premises, unlike the JW Marriott Marquis, which has not one but two new construction sites next to the hotel. Would I return to this hotel? certainly, if I can get a good deal.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed July 10, 2013

I had the pleasure of staying here for 2 nights on a business trip. The rooms and amenities were perfect and made me feel right at home. The staff was courteous and friendly and the food was delicious. I don't have anything negative to say about my stay here. I can't wait to return in the future!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 8, 2013

Wonderful hotel, friendly helpful staff!~ This is a fantastic hotel for couples or families or alone. The rooms are large, the area beautiful and service is the best!~I will stay here again. I have already stayed four different times.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York, New York, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

This will be my third consecutive year having booked multiple rooms for my big group of friends, and let me tell you, each year my Ultra weekend experience far surpasses that of any of my friends who stayed in South Beach. The MO is one mile walking distaance from Bayfront Park (Downtown Miami, where Ultara is held). It is close, but you do not feel like you are downtown. The MO is on an island, and on Brickell Key you truly feel like you are in luxury. The hotel is very nice and luxurious, from the second you enter the lobby. Each room has a balcony. We have never had any problems with the service, and the service down by the pool and makeshift beach is exceptional. Included breakfast buffet with hot plates and omlette station. Highly recommended.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 7, 2013

We stayed there for 7/4 weekend, and The hotel is on a small island, or "key".
The room, and spa are very beautiful. I had a Thai massage, and it was pretty good, though not the best I've had. The breakfast is good.

The pool is small, and service at the pool is lacking. I am not sure if this is anything to do with automatically added tip of 18% on everything thing you order. The best part is you can run around the small island, it's about 1 mile, and island is pretty quiet.

The exercise area is way to small, and crowded. I guess the hotel does not want guest to spend time there.

The front desk service has much to be desired. The girls are not as helpful as they should be.

Overall, this particular hotel is below the par of other Mandarin Oriental, such as the ones in DC, NYC, and certainly not the ones in Asia.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, July 9, 2013
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize that your stay was not up to the standards of service we strive to provide to all our guests. I will share your comments with our pool and front office teams and reinforce our training that focuses on providing excellent service that is gracious, personalized and attentive. We do not tolerate negative behavior from our colleagues and will address this matter seriously.

As far as our gratuity policy, it is up to the guest’s discretion and it can be adjusted accordingly.

Thank you for your valued feedback. Although, we regret that we did not fully meet your expectations on this visit, we value and respect your opinion and hope we will have the opportunity of welcoming you back soon.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 7, 2013 via mobile

The service here is top notch. Rooms are nice sized. Food was Delicious .Pool was perfect temperture They have a seperate lounging area away from pool that is sand however hotel is not on the beach. Location is walking distance to some action however your not in the heart of it. Which i loved!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Miami
#5 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
#9 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include two high-energy restaurants, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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