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“Excellent - Great Choice !” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #4 of 113 Hotels in Miami
Certificate of Excellence
Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent - Great Choice !”
5 of 5 stars Reviewed June 5, 2013

I stayed at the Mandarin Oriental over 10 years ago on business for a few days and was extremely impressed. Returned last week for vacation and found the same professional approach to guests. From the moment we arrived (from UK) to check in to the moment we left, everything was first class.

Front Desk, Concierge and "Front Door" always happy to assist, with a smile. Pool staff very accommodating, always happy to see you, remember who you are. Same too with restaurant for both breakfast and dinner. very, very happy all round. Well done. We hope to see you again in the not too distant future !!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Pembroke, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 4, 2013

You pay the money you get what you pay for, this is 5 star from start to finish.
From the time you step through the door you are looked after and pampered and spoilt, the gym is something else, the pool is fab and the service you could not find better.

Room Tip: Get a top floor room the views are great and its quiet
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 31, 2013 via mobile

What to say about this hotel?
Everything is perfect.
Colin, the guest receptionist, is very kind.
We celebrated our 10th anniversary, and they made everything possible to spoil us.
The breakfast is amazing, the staff is amazing, always ready.

PERFECT

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southlake, Texas
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 30, 2013

My wife and I stayed at the MO Miami for 3 nights earlier this month. By way of a disclaimer, it was our first get-away together since our first child was born 5 years ago. So we were quite ready for a fun escape. Having honeymooned at the MO in Bangkok about 10 years ago, I decided to return to the brand for what I hoped would be a great experience. I was not disappointed.

The service at this hotel is beyond flawless. Nothing is too much trouble to any of the courteous and welcoming staff. Everyone we interacted with over our 4 day stay remembered us on each subsequent encounter, greeted us warmly and went our of their way to make sure we had everything we needed to enjoy our time at the hotel.

The property was quiet while we were in residence. There weren't any large conventions underway. When we checked in, we were given an upgrade from the category of room we had booked - a perk of the American Express card program we had used to make our booking. When we got to the room, we were disappointed by the small balcony. There was no room to sit out. A quick chat with the front desk and all was resolved graciously and without fuss. We were given a room with enough balcony space for 2 chairs and a table. The rooms are beautifully furnished and the beds supremely comfortable. During our stay, the room was immaculately tended to, twice a day.

We spent much of the first afternoon lazing on a large, round lounger for two on the beach. It's a beach only in so much as it's covered in sand, has beach chairs and umbrellas. You can't go swimming off this 'beach', but that didn't bother us. The beach staff were attentive, brining us cocktails and water as needed. No, the drinks aren't cheap, but heck, you're paying for the all-round experience, and it's worth it. The pool is surprisingly small - it's hard to tell from the website photos. Still, there are plenty of loungers and no shortage of staff to tend to your needs.

All of the dining options are great - from the pool-side snack service to the sushi bar inside one of the other venues. We tried them all and enjoyed each one.

Our only real disappointment was the spa. The treatments themselves were great, but the facility lacks many of the amenities you would associate with a truly top-tier spa. There are no soaking tubs, the relaxation area is small, unimaginative and somewhat clinical. There's no outdoor area associated with the spa, where you could possibly have a light lunch in between treatments. They must be a bit short on space. Were it not for our relative disappointment with the spa, I'd rate this property 5 out of 5. I wouldn't let that stop us returning to this hotel, I would just book a different spa.

Overall, a great property.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 29, 2013

We chose this hotel in order to avoid the craziness of South Beach over Memorial Day weekend and it was the perfect choice. From the moment that we arrived until we checked out the service was impeccable. Every request was greeted with a smiling face and a willingness to assist. The hotel was quiet (although in the path of the airport, so you can hear the airplanes flying overhead) and very clean. We stayed in a Dynasty suite, which has a large balcony and 1 ½ baths. The hotel is located on Brickell Key which is a small island just off of downtown Miami. The Key is mostly residential with one small market and one restaurant (other than the hotel restaurants). There aren't a lot of shops/restaurants within walking distance so a car or taxi is recommended. There is a path around the Key which is nice for walking/running. Thanks MO for a great weekend!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 29, 2013 via mobile

Checked in for a few nights, but checked out after 1! Cupboard (wardrobe) in room had a funny old food smell. Instead of moving us, they tried to clean it and put an air fresher in. Most disappointing for a Mandarin chain! Location average and room nowhere near as good as other properties. Overall, very disappointing!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, June 13, 2013
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your comments are important to us.

I sincerely apologize that the experience you had at the hotel was not up to the standards we strive to provide to all our guests. I will address the deficiency in service that you encountered by our staff and will look into where the lapse occurred to take corrective measures to ensure this does not happen again.

I hope you will give us another opportunity and I am at your service for any future assistance.

Sincerely,

Jorge Gonzalez
Area Vice President &
General Manager
Mandarin Oriental, Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 28, 2013

This hotel was supposed to be a fabulous experience. Well, in my opinion it failed the test.
The public rooms were well appointed and the guest rooms were really lovely, but the service was less than stellar and the employees were not particularly pleasant. I will not stay there again.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, June 13, 2013
Dear Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize that the overall quality of your stay was disappointing. I will address the lapses in service you encountered with our staff. I regret that we did not provide the level of service we strive to extend to all our guests and I apologize for the inconvenience experienced. I assure you I will address your comments with the team and make immediate improvements.

Thank you for taking the time to give us your feedback. Although, we regret that we did not fully meet your expectations on this visit, we value and respect your opinion and hope you will reconsider and visit us again in the not too distant future.


Sincerely,

Jorge Gonzalez
Area Vice President &
General Manager
Mandarin Oriental, Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Miami
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#4 Romantic Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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