My wife and I stayed at the MO Miami for 3 nights earlier this month. By way of a disclaimer, it was our first get-away together since our first child was born 5 years ago. So we were quite ready for a fun escape. Having honeymooned at the MO in Bangkok about 10 years ago, I decided to return to the brand for what I hoped would be a great experience. I was not disappointed.
The service at this hotel is beyond flawless. Nothing is too much trouble to any of the courteous and welcoming staff. Everyone we interacted with over our 4 day stay remembered us on each subsequent encounter, greeted us warmly and went our of their way to make sure we had everything we needed to enjoy our time at the hotel.
The property was quiet while we were in residence. There weren't any large conventions underway. When we checked in, we were given an upgrade from the category of room we had booked - a perk of the American Express card program we had used to make our booking. When we got to the room, we were disappointed by the small balcony. There was no room to sit out. A quick chat with the front desk and all was resolved graciously and without fuss. We were given a room with enough balcony space for 2 chairs and a table. The rooms are beautifully furnished and the beds supremely comfortable. During our stay, the room was immaculately tended to, twice a day.
We spent much of the first afternoon lazing on a large, round lounger for two on the beach. It's a beach only in so much as it's covered in sand, has beach chairs and umbrellas. You can't go swimming off this 'beach', but that didn't bother us. The beach staff were attentive, brining us cocktails and water as needed. No, the drinks aren't cheap, but heck, you're paying for the all-round experience, and it's worth it. The pool is surprisingly small - it's hard to tell from the website photos. Still, there are plenty of loungers and no shortage of staff to tend to your needs.
All of the dining options are great - from the pool-side snack service to the sushi bar inside one of the other venues. We tried them all and enjoyed each one.
Our only real disappointment was the spa. The treatments themselves were great, but the facility lacks many of the amenities you would associate with a truly top-tier spa. There are no soaking tubs, the relaxation area is small, unimaginative and somewhat clinical. There's no outdoor area associated with the spa, where you could possibly have a light lunch in between treatments. They must be a bit short on space. Were it not for our relative disappointment with the spa, I'd rate this property 5 out of 5. I wouldn't let that stop us returning to this hotel, I would just book a different spa.
Overall, a great property.