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“Visit the Orient in Miami” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #7 of 131 hotels in Miami
Dallas, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Visit the Orient in Miami”
5 of 5 stars Reviewed May 4, 2013

Stayed at the mandarin Orient for an on-property conference. Rooms are fantastic, spacious, comfortable, well-appointed. Facilities are too-notch. Service could not be better. Restaurants are great and outdoor amenities - patios, beach, running trail - all fantastic. Close enough to airport for easy transit, though contested at rush hour.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,033 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 3, 2013

Loved this Hotel. A pleasant surprise. The Bay Area was just gorgeous! Close to everything. The Resort Amenities are fabulous. I would defiantly go back again. We had our car, so it was easy to get around to South Beach and all the fabulous restaurants in the Area. The Fitness Center was the best. Top of the line equipment, Bay view, and anything you could need, fruit, water, towels.
The food was delicious at the Hotel and the service was outstanding. We had the most beautiful weather, and the beach sand was a perfect compliment for the Miami experience.A great find!

Room Tip: Love the balcony seating and views.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
londres
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 1, 2013

its a Mandarin so from amenities to service.. the view etc .. its up to the standard meaning its a great! ..but Clearly not the place to stay if you want to hang out in south beach, by car it takes time, there s traffic etc...not practical at all , i would recommend to take a hotel in south beach if you come to Miami for that..

Finally we have been victim of a theft in our room, i didnt find the way the hotel handled that being really business friendly ..they could have done some commercial gesture given the price of the room and the standard of the hotel...not that i was looking to save few bucks...just out of principe...

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, May 13, 2013
Dear Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

Although we are not located in the heart of South Beach, we pride ourselves on being on a private island oasis of serenity away from the high energy of the beach area with a Five-Star Spa and excellent restaurants. The tranquility and surroundings of our pool and man-made beach, although not made for swimming, provide a quiet escape for guests trying to get away from other crowded areas of the city.

I am alarmed to learn of your statement regarding a theft in your room. We take such matters very seriously and would like to speak with you to inquire in detail what transpired.

I hope you will give us another opportunity and I look forward to speaking with you soon. Please call the hotel’s Executive Office when convenient for you.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 18, 2013

I stayed at the Mandarin Oriential for business and had a good overall experience. The rooms were a good size and very comfortable, the gym / pool / spa was a great break during a hectic week, and my team had an awesome meal at the japanese restaurant in the hotel - killer sea bass. The service was a little slow in comparison to peer chains and it seemed that there might have been some turnover recently, but nothing too bad. If you are a coffee drinker, I do recommend calling in advance because there are not machines in the room!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, May 14, 2013
Dear Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I am happy to learn that overall you had an enjoyable experience at the hotel. I apologize for the slow service and will be sure this is addressed accordingly.

Guests can request coffee machines to be placed in their room prior to arrival. We will add this note to your profile for future stays with us. Additionally, we provide complimentary coffee service in the lobby from 5:30 a.m. - 8:30 a.m.

Thank you again for sharing your comments of your recent stay and I hope we will have the opportunity of welcoming you back.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 14, 2013

Spent two nights at the Mandarin and we had a lovely time. We were on a family holidays so often felt out of place amongst the larger proportion of business people, but everything else was perfect: the decor, the staff, the views... even the lovely scent in the lobby which reminded us of eastern Asia! The only thing which slightly irritated us was the long waits for a lift to stop at our room floor. I understand that lifts are busy at certain times of the day and also know it is impossible to add new lifts in a fully developped structure as this one, but the long waits occured enough for us to get a bit frustrated with them... A minor point in the whole scheme however and would happily recommend this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2013

It's our third time in the Mandarin Oriental, and we still love it !
Great location on Brickell Key, close to downtown but calm
Very nice walking tour around Brickell Key, and very close to the Marketplace with shops, restaurants and harbour cruises
Excellent starting point for visiting the Everglades National Park
The Sambal Café is also a great choice for breakfast and dinner, probably also lunch but we were on the road the whole day, so it was great to be back in the evening

Room Tip: City View or Biscayne Bay
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deurle, Belgium
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 13, 2013

Very comfortable hotel on a quiet location with nice and very professional staff. Very good meeting accomodation. Very kind and helpfull staff. Nice rooms. Even when the hotel runs at full capacity you do not realize it is wo crowed. Well equiped gym. Excellent sushis.

Room Tip: i had room 1026
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Miami
#5 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
#9 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include two high-energy restaurants, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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