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Mandarin Oriental, Miami: Traveler Reviews

5.0 of 5
500 Brickell Key Drive, Miami, FL 33131 (Downtown)
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Mandarin Oriental, Miami
Ranked #9 of 131 hotels in Miami
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788 reviews from our community

Traveler rating
    501
    161
    64
    32
    30
See reviews for
Families
102
 
Couples
300
 
Solo
53
 
Business
158
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Washington, DC
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Reliable”
5 of 5 stars Reviewed March 17, 2013

This is one of those hotels you can rely on.
Great location, beautiful scenary, impecable rooms, great restaurant and a nice Spa.
Plus an always friendly staff... Mandarin is an organization that clearly does a better than good job at trainning its people and have they work with a sincere interest and dedication to the guests.
I'd say no other large chain does it as well.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask I-Pay-I-Must-Get about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Should not have the Mandarin Oriental name”
3 of 5 stars Reviewed March 16, 2013

We stayed here after our trip to Grace Bay Club Turks and Caicos, we left 5 star to only receive 4 star. We checked in and were given our room key, not taken to our room. The meal in the restaurant was good food but the service poor, no one to pour our wine or see how we were enjoying the meal. Generally the service was average and we did not feel as though we were in a Mandarin Oriental. We have stayed in Bangkok and you just cannot compair. It is also in a vey odd location. I would say the Concierge staff were excellent.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask UKMary611 about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review
March 22, 2013
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize for the deficiencies in service during your recent stay. We can offer no excuses for your disappointing experience. Please understand that providing excellent service that is gracious, personalized and attentive is our top priority and we continue to train our team of hard-working colleagues on a daily basis.

Thank you for your valued feedback. Although, we regret that we did not fully meet your expectations on this visit, we value and respect your opinion and hope we will have the opportunity of welcoming you back soon.

Sincerely,


Jorge Gonzalez
Area Vice President &
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 63 cities Reviews in 63 cities
120 helpful votes 120 helpful votes
“The place to stay in Miami”
5 of 5 stars Reviewed March 14, 2013

Very impressed with this property.The very best location surrounded by water, enhanced by top notch comfort and great service.The chains asian heritage is the bedrock of the service culture.
Many hotel staff say the right words but lack passion and conviction.Not so here.A genuine willingness to help and to say"yes" to your requests if they possibly can.
Will certainly return.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask second row about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“such an incredible view!”
5 of 5 stars Reviewed March 11, 2013

everything about this hotel is top notch! but the view is the best thing! oriental mandarin raises the bar for luxury on all levels! the white sand beach is not only peaceful, it also has one of the best views in the city! we dined here on business, and the food was outstanding.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask world1976 about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Serenity on the bay”
5 of 5 stars Reviewed March 9, 2013

Here's a hotel that offers a serene experience amid the bustle of downtown Miami. The rooms are beautifully appointed and the service is impeccable. If you have the time, book a treat at the spa. It's a treat.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask surfsidemaine about Mandarin Oriental, Miami
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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotels in Miami
#5 Luxury Hotels in Miami
#7 Business Hotels in Miami
#13 Family Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Forbes Five-Star, AAA Five Diamond city resort, Mandarin Oriental, Miami is situated on a prime waterfront site featuring unobstructed views of Biscayne Bay and the Miami downtown skyline. The waterfront property features 326 spacious rooms with 31 suites. ... more   less 
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