We stayed here after our trip to Grace Bay Club Turks and Caicos, we left 5 star to only receive 4 star. We checked in and were given our room key, not taken to our room. The meal in the restaurant was good food but the service poor, no one to pour our wine or see how we were enjoying the meal. Generally the service was average and we did not feel as though we were in a Mandarin Oriental. We have stayed in Bangkok and you just cannot compair. It is also in a vey odd location. I would say the Concierge staff were excellent.

Very impressed with this property.The very best location surrounded by water, enhanced by top notch comfort and great service.The chains asian heritage is the bedrock of the service culture.
Many hotel staff say the right words but lack passion and conviction.Not so here.A genuine willingness to help and to say"yes" to your requests if they possibly can.
Will certainly return.

everything about this hotel is top notch! but the view is the best thing! oriental mandarin raises the bar for luxury on all levels! the white sand beach is not only peaceful, it also has one of the best views in the city! we dined here on business, and the food was outstanding.

Here's a hotel that offers a serene experience amid the bustle of downtown Miami. The rooms are beautifully appointed and the service is impeccable. If you have the time, book a treat at the spa. It's a treat.