This was our second time staying at the Mandarin Oriental in Miama. As usual, the hotel was fantastic. The lobby is beautiful and has incense that permeates through the hall. The room is nice and has a great, big TV with many channels. The pool is great and well heated, and the poolside service is fantastic. The private beach is very relaxing, and the service is great there is well. The main restaurant they have (I just forgot the name) had incredible food and the sushi especially was delectable. The trip was for my brother's birthday and just as we were leaving, his friend remembered that he had left my brother's birthday card in his room with the gift card in it. When he returned to the room, he found that the envelope had been moved, from the TV stand to the bathroom and was opened. The card, along with the gift card, were gone. When we complained to the manager, the manager said he would talk with the housekeeping and check the room. He came back with the card and gift card claiming that it was in the room. This is impossible has my friend had come with a sealed envelope that he found open and the card missing, and he did not at any point open the card. The manager was clearly lying and trying to cover for the housekeeping. We will return to the Mandarin, but this experience was certainly a blemish.