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“Stunning Hotel” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #8 of 129 hotels in Miami
Columbia, Maryland
1 review
1 helpful vote 1 helpful vote
“Stunning Hotel”
5 of 5 stars Reviewed February 9, 2013

This was a business trip for my partner and I, and so the Brickell location made it very accessible to the office-walking distance--the reason we chose the hotel. Check in was smooth and the hotel lobby was decorated well with a really nice scent which I believe was being created with some incense. Our room was stunning with a view of the pool, and we used the balcony for breakfast in the morning.

The pool area is really great and there are some very tasty dining options pool side, we enjoyed snacking on all the tasty treats throughout the day by the pool.

We also used the fitness centre which was well stocked with towels, water etc. and it had all the machines we like to use at our home gym.

If you want to spend most of your time in South Beach, this is probably not the best location for you but it is great for a business trip or a relaxing trip in the sun by the pool.

Overall, we have no complaints, we would definitely stay at the location again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,126 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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English first
Boston, MA
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 8, 2013

I held a business event at this hotel. This is not the place to stay if you are here for South Beach... it is on the water, but in the business district. Gorgeous, large rooms. Lovely views of the water and city from the balcony of your room. Staff is amazing. Sit out and have lunch at the pool and watch dolphins play in the water below. Food at the restaurants and the catering is excellent. Pool is small but appropriate for this boutique sized hotel that largely caters to high-end business travelers. Nice gym.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 8, 2013

I was all day in the hotel spa, and the result was wonderful. The attitude of the people of the spa is great, the atmosphere very good, the pool area is fine (although the pool is small), the beach area is peaceful and really helps to relax. Hundred percent positive experience!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 4, 2013

This was a business trip for my partner and I, and so the Brickell location made it very accessible to the office-walking distance--the reason we chose the hotel. Check in was smooth and the hotel lobby was decorated well with a really nice scent which I believe was being created with some incense. Our room was stunning with a view of the city and water, and we used the balcony for breakfast in the morning. The bathtub is located in an area that lets you soak and watch some TV which was really nice to unwind in at the end of a long day.

The pool area is really great and there are some very tasty dining options pool side, our favourite was the Sunday brunch buffet which was served all day --we enjoyed snacking on all the tasty treats throughout the day by the pool.

We also used the fitness centre which was well stocked with towels, water bottles, fruit etc. and it had all the machines we like to use at our home gym.

If you want to spend most of your time in South Beach, this is probably not the best location for you but it is great for a business trip or a relaxing trip in the sun by the pool.

Overall, we have no complaints, we would definitely stay at the location again.

Room Tip: The view of the city/water is worth upgrading for--the balcony allows for dining with a view!
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macomb, Illinois
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 2, 2013

Rooms and furnishings very nice modern and updated. I thought tv system was great super simple and you could see all your options on 1screen. Great Christmas decorations including a live giant tree in foyer. Close to Brickell area where there are unique shops and restaurants. Really enjoyed that. Nice small beach and pool, with nice padded loungers and very nice beachbtowels. My husband and I saw watched dolphins swimming in the bay from our balcony. Only negative was no coffee maker in room. Most upscale places have the Keurigs but the mandarin did not have any coffee maker at all.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginian Beach
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2013

We had an amazing experience at the Oriental Mandarin Miami! We went for our 45th Anniversary. From the moment we arrived we were greeted with smiles and attention that lasted the whole weekend! They made us feel so special with all their surprises for us and their kind words! The room and view were BEAUTIFUL ! Top Notch service wherever we went! They truly pampered us! We especially would like to thank Marc Correal for his generosity and kindness!!! There are no words to decribe how we felt after talking with him! I would highly recommend you go to this Gorgeous Property and meet their amazing staff!!!

Room Tip: We had room 1719. Amazing view of Biscayne Bay and Downtown Miami! We had a balcony and chairs an...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oriental, North Carolina
Top Contributor
70 reviews 70 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 26, 2013

Mandarin is need of a refresh. TV system is weird, just doesn't work. WiFi performance is outdated and expensive. Room staff is very friendly, but front desk isn't as helpful as should be. Rooms are kind of noisey and could use a refresh. Food was very good. Room service is prompt and friendly.

They need to decide what they want to be - 5 star hotel or a 3 star want to be. I would struggle to go back

Room Tip: Go higher up for quiter rooms
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, February 4, 2013
Dear Valued Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are important to us.

I am saddened to learn that your stay was not up to the standards of service we strive to provide to all our guests. I will share your comments with our colleagues and reinforce training, efficiency and attention to detail as we wish for all our guests to have a memorable and enjoyable stay at the hotel.

Please understand we maintain and update the guest room furnishings and décor to ensure total comfort for each and every guest. Furthermore, we are also looking at different options of improving the television operation system and access to the Internet.

We appreicate and respect your comments and hope we will have the opportunity of welcoming you back again.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#6 Luxury Hotel in Miami
#6 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#16 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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