Mandarin is need of a refresh. TV system is weird, just doesn't work. WiFi performance is outdated and expensive. Room staff is very friendly, but front desk isn't as helpful as should be. Rooms are kind of noisey and could use a refresh. Food was very good. Room service is prompt and friendly.

They need to decide what they want to be - 5 star hotel or a 3 star want to be. I would struggle to go back

The staff were all very helpful and friendly. The bed was wide and comfortable. There was a separate shower and a plentiful supply of lovely towels.

I asked for a kettle to make tea and it arrived promptly together with cups and teabags. Cannot understand why it was not part of the furnishings of the room. Still...I asked and I got!

The veiw from the breakfast terrace is very pleasant as was the view from our room, 708.
Our room balcony was tiny and had no chairs so were unable to sit outside and enjoy the view.

There is a nice, easy walk around the island that the hotel is on and I do recommend taking that walk.

We were allowed to keep our room until 2pm, which was very helpful to us.
My only complaint is where the safe is located: on top of a very high shelf. I could barely reach it.

This is a luxury hotel which we throughly enjoyed.

Last time I stayed at the Miami Mandarin Oriental, 2011, I made a bad review regarding the service, especially the daily room cleaning and attention. This time everything was perfect, spotless, good attention. The lobby bar has changed location, the new one is an improvement to the old, the service is prompt and courteous and the drinks are generous. The valet parking, although a bit expensive, is fast and helpful.
In essence a pleasant experience.

My wife and I stayed here 2 nights for a kids-free weekend. The hotel is in a great location, very convenient to both the airport, Coconut Grove, Miami Beach, etc. The breakfast buffet is fantastic. Everything was so fresh and well-prepared. The guest rooms are spacious with great marine views. The spa is very welcoming. The concierge staff were very helpful in arranging reservations and transportation for us. The pool on-site is apparently kept heated to near 90 F. If there were any negatives, they are nit-picky - such as the high-end restaurant at the hotel is closed Sunday and Monday nights so weren't able to experience it. And the light fixtures and water faucets in the guest room were noticeably complicated. We'd stay here again.