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“great spa, very good hotel& location” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Special Offer
Complimentary 3rd Night
Ranked #8 of 130 hotels in Miami
The Hague, The Netherlands
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
“great spa, very good hotel& location”
5 of 5 stars Reviewed January 22, 2013

I stayed here for 2 nights, was warmly welcomed and given a nice room with a view over the city.

Great spa experience, welcome, all you could wish for in terms of toiletries, creams.. nice relaxation room with some fruits, drinks, nuts and most of all- top-massage.

Service is very good in this hotel, from the porters, housekeeping, front desk and everybody else make you feel welcome and cared for. The housekeeping par accident broke a small bottle for me and went through lots of trouble to replace it+ wanted to refund as well. They then brought me a tea maker...

the location being more in town then on the waterfront, allows a run and has restaurants closeby at Miami-street (5 mins walk).

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,102 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 20, 2013

We arrived early for check in at 10 am on Sunday. A warm smile from a friendly receptionist, Janella Bustamante,and we found to our pleasure and surprise that our room was ready for us. The hotel is as one would expect is quite superb in every way and the staff could not be more helpful and friendly. We had mentioned to Janella how much we enjoy the Mandarin Oriental in Banglok , particularly the welcome from orchid bearing Thai reception staff, and the very high standard of service one receives in the "Far East".
After a 30 hour stay at the M.O. Miami we departed clutching two orchids and a beautiful letter from Janella hoping this would go some way to bring Bankok closer to Miami.
There is no need to compare. The Mandarin Oriental group of hotels are peerless.....the best of the best.!

Room Tip: We stayed in a room facing the bay....beautiful. Th other rooms face the Miami financial district sk...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 19, 2013

I visited the Mandarin Oriental spa in January for an 80 minute massage and was completely blown away by their spa. From the moment you walk in you are in a tranquil paradise and everyone you encounter is warm, friendly and professional. I was checked in quickly and moments afterwards given my spa slippers and escorted to the ladies locker room. The locker room had a nice vanity area where four ladies could easily sit, do their makeup, hair, etc. Luxurious almost seems to be an understatement of their waiting area. There is a nice waterfall and lounge chairs you could enjoy all afternoon reading a book or magazine. Their tea was nice and refreshing as well. My massage therapist worked wonders in that 80 minute timeframe. I had a private suite, had my choice of massage oil, music and anything my heart could possibly desire. I will definitely be back!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 18, 2013

the hotel is nicely located. it has it all and mataches all standards for Mandarin Oriental. the restaurant isnt top quality. rooms are just perfect as well as service. the quality isnt as good as all the Asian Mandarin hotels. it feel like there is something missing. location is good but you will always need a cab to get to down town.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochdale
Top Contributor
152 reviews 152 reviews
28 hotel reviews
Reviews in 83 cities Reviews in 83 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 16, 2013

Stayed here for three nights whilst attending a wedding on South Beach.

I wanted something luxurious and quiet away from the party crowds near the beach and I wasn't disappointed.

From start to finish I was made to feel like a special guest and nothing was too much trouble. The food was amazing, best room service I've ever experienced.

They provide iced tea in reception, free chilled water and sunscreen by the pool and every member of staff has a cheery comment.

There are dozens of restaurants and bars in walking distance and a lovely walk round Brickell Key.

Would highly recommend for location, service and standards of food.

Room Tip: Get a room with a view of the Miami downtown skyline.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Top Contributor
62 reviews 62 reviews
55 hotel reviews
Reviews in 37 cities Reviews in 37 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed January 13, 2013

I am increasingly finding that there are vast differences in the quality of the various Mandarin Oriental hotels around the world, from the original Asian ones to, well, San Francisco, one of the worst 5-star hotels I have ever experienced. Miami falls somewhere in between, although overall it is good and I have stayed there more than once, partly because of the lack of better options in the area. The service is fine (again, sorry, not Miami-bashing, but fairly typical of Miami: laid back, somewhat inefficient, somewhat friendly); this assessment extends from the concierge, to the front desk to housekeeping and to the restaurants (which, again, are good but not great). The rooms are in need of refreshment despite a recent much vaunted renovation (I really couldn't tell much between before and after except that flat-screen TVs were added!); the bathrooms have a strange 1990s layout and feel, still. The views are beautiful, and I personally like the location, although of course it is not at the beach (there are tons of nice restaurants within a 5 to 10 minute drive, overall better than at the beach, I think). The gym is fantastic, the pool is not.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, February 1, 2013
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I sincerely apologize that the experience you had at the hotel was not up to the standards we strive to provide to all our guests. I will address each of your detailed points with the pertinent departments and will correct the deficiencies in service you encountered. Please understand that providing excellent service that is gracious, personalized and attentive is our top priority and we will continue to train our team of dedicated colleagues on a daily basis.


I hope you will give us another opportunity and am at your service for any assistance in the future

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 12, 2013

Stayed there back in November for the first time, although we were familiar with the hotel's restaurants before. Comfortable rooms, excellent housekeeping and facilities kept us satisfied. Despite no access to direct swimming, simulated beach shore was very appealing. Walking around the Brickell Key is definitely a plus.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#6 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
#17 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include two high-energy restaurants, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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