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“All around 5* Hotel in Miami's business district!” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Complimentary 3rd Night
Ranked #8 of 129 Hotels in Miami
Top Contributor
94 reviews 94 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
“All around 5* Hotel in Miami's business district!”
5 of 5 stars Reviewed January 12, 2013

Stayed there back in November for the first time, although we were familiar with the hotel's restaurants before. Comfortable rooms, excellent housekeeping and facilities kept us satisfied. Despite no access to direct swimming, simulated beach shore was very appealing. Walking around the Brickell Key is definitely a plus.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,238 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Minneapolis, Minnesota
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

Excellent hotel! Infinity pool, walking/running path around the extended area. Stone crabs are excellent when in season. Nice patio/balcony to relax and look at bridge. Deep bath tub in separate bathrooms.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
76 reviews 76 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 10, 2013

Am a big fan of MOs and often stay when I can. The hotel is very nice and our suite was good. Was surprised that some of the furniture was beat up, the carpet and fabric on the couch was stained. Usually never see that at a Mandarin.

We departed the hotel after putting our bags in storage only to discover later in the day before our departure from Ft. Lauderdale that we were missing a backpack. Major panic as my son was leaving for London the next day and his laptop and other papers were in the backpack. We called twice to the hotel and gave them the locations on where to look for the backpack. Both times two separate people called back to tell us they could not find it. Out of sheer desperation I called back a third time to speak with the manager. He located it in less than five minutes. Did they even look the first two times? Thought the whole episode was very odd.

To be fair they did drive it to the airport for us and we had ten minutes to spare but got the item. Can't tell you how much stress this was on all of us. While we also have some responsibility here for not matching the bags with our claim check, you would think after spending thousands of dollars in three nights for a suite they would have found the bag sooner, or taken our request more seriously. Odd they found it immediately once we contacted the manager.

Not the way we wanted to end the stay.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, February 1, 2013
Dear Valued Guest,

Thank you for staying at Mandarin Oriental, Miami and for taking the time to write about your stay on Trip Advisor.

I sincerely apologize for the inconvenience and stress you experienced during your recent stay due to the missing bag left behind. I will address this issue again with our bell staff team.

I hope we will have the opportunity of welcoming you back soon and thank you for your valued feedback.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 7, 2013

Staff are well trained (efficient and friendly - a bit 'too much' - maybe a cultural thing - but I cannot criticize - they remember your name; guide you to the bar, elevator, spa, restaurant or wherever you need to go, rather than point & direct).

Food was very, very good (we ate twice in Cafe) - it was well executed, tasty and fairly priced.

Would consider another MO again - but what is with the WIFI gauging? I don't mind paying to have ice delivered to my room, pay for movies on the tv, pay for valet parking - but I am increasing used to getting WIFI for free (irrespective of charge of the hotel) - I consider it as essential as a pillow or a bed sheet.

PS Room wasn't available on check-in at 2pm; this was slow and miscommunicated (but I wasn't in a rush, so no problem, and was before the 3.00pm check in time).
Room appointments a little dated.

Maybe someone could enlighten me - am I unreasonable about WIFI charges in hotels?

Room Tip: the higher the better!
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, February 1, 2013
Dear Valued Guest,

Thank you for your recent review of Mandarin Oriental, Miami on Trip Advisor. Your constructive comments are very important to us.

I am delighted to learn that over all you had an enjoyable stay at Mandarin Oriental, Miami

With regards to the Internet, some hotels do offer free Internet access, but the service offered is limited (low bandwidth, lack of security, poor signal) which we understand but would be unacceptable in a luxury hotel. The Internet is more than communications to our guests – whether they are using it to bank online, check investments, book travel, check information or their emails, we assure you that we will continue to invest in this technology to offer our guests the quality of service with the performance and security that you would expect of Mandarin. It is an important service offering that we consider of value to those that use it.

We appreciate and respect your opinion and hope we will have the opportunity of welcoming you back again.

Sincerely,


Jorge Gonzalez
Area Vice President
& General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 5, 2013

Exactly what one would expect from a Mandarin - and the Miami hotel does not disappoint. From the moment we checked in until check out, we were expertly taken care of. The staff was friendly, attentive and eager to make our stay perfect. Beautifully appointed, the hotel is ideally located downtown with striking views of the Miami skyline. We had a lovely balcony room overlooking the bay. Our room was tastefully appointed with down comforters and pillows, a sprawling bathroom and an entertainment system that will make most techies quite happy.

And if you're wanting to partake of the spa services, you won't be disappointed. An 80 minute deep tissue massage was fantastic. The massage rooms were beautiful and with a wide array of services provided (facials, pedicures, manicures, massages). Truly relaxing and the perfect way to wrap up a vacation.

Definitely a fantastic hotel in a beautiful city.

Room Tip: Try and get a room overlooking Brickell Bay.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bland, MO
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed January 4, 2013

Having stayed several times in Hong Kong at Manadin, and was so happy, decided to try the USA Miami version. Bad choice. Here I am…. So far regretting every moment. I should have took the clue, of when I arrived and was getting my bags from trunk of limo, door man asked if I was checking in, and told him I was, but did not need any help. So he left and closed the entry door in my face. I guess no tip coming, no service. Checked in, got an “upgrade” to same room but with a different view. Then is got fun/ Entered room, and 1st thing I see is a stand alone sort of dresser, that apparently has the mini bar in it… with the top held on with 5 large, wide, long pieces of masking tape covering the doors to cabinet. I travel about 100 nights a year, mostly internationally, and have for some 30 years. This was a first. Called operator to be connected to a manager… 20 rings later… no answer. They have a “guest assistance” button that goes to the operator only it seems. Went back downstairs, and got another room, was sorry, but no offer of any compensation. As a side note… Desk drawer had very nice looking large folder in it.. says “message from management”. Nothing in it. Seems sort of fitting… implying no one home.. After no answer to 20 rings on the phone. Just fyi.
Had lunch. A salad.. asked for blue cheese dressing... they do not carry it I am told... unbelievable.


I have stayed at the property in Hong Kong several times. No comparison. Not even close.

Room Tip: go somewhere else... most any where else....
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, General Manager at Mandarin Oriental, Miami, responded to this review, February 1, 2013
Dear Valued Guest,

Thank you for your recent review on Trip Advisor. Your constructive comments are very important to us.

I am sorry to learn that your stay was not up to the standards of service we strive to provide to all our guests. I will share your comments with our colleagues and reinforce training, efficiency and attention to detail as we wish for all our guests to have a memorable and enjoyable stay at the hotel.

We focus on maintaining and updating the guest room furnishings and decor while ensuring total comfort for all of our guests.

We appreicate and respect your comments and hope we will have the opportunity of welcoming you back again.

Sincerely,

Jorge Gonzalez
Area Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle Upon Tyne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed in this hotel in August 2011. We have stayed in a lot of hotels all over the world including hotels such as Trump towers in Chicago in 2012. We were on a trip of a lifetime - Vegas, Miami and New York. We wish we had stayed longer in Miami because this hotel was outstanding. their service was second to none and the staff couldnt do enough for you. Although its in the financial district and not on Miami beach, it was the right choice. brickell key was a short walk away which had enough restaurants and bars to suite anybody. There was even a 'live' music bar where people could get up and sing (no, not Karaoke) the people that got up sang with the band, it was great entertainment as they could all sing pretty good. Anyway, I would go back there tomorrow and definitely stay in the Mandarin Oriental - If you want a brief glimpse of it, it was featured on Bad Boys 2 - the movie. Have fun and take your trainers (sneakers) as there is a great run around the island that the financial district is located on.

Room Tip: Any of the rooms are great.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#6 Luxury Hotel in Miami
#6 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#18 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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