Staff are well trained (efficient and friendly - a bit 'too much' - maybe a cultural thing - but I cannot criticize - they remember your name; guide you to the bar, elevator, spa, restaurant or wherever you need to go, rather than point & direct).

Food was very, very good (we ate twice in Cafe) - it was well executed, tasty and fairly priced.

Would consider another MO again - but what is with the WIFI gauging? I don't mind paying to have ice delivered to my room, pay for movies on the tv, pay for valet parking - but I am increasing used to getting WIFI for free (irrespective of charge of the hotel) - I consider it as essential as a pillow or a bed sheet.

PS Room wasn't available on check-in at 2pm; this was slow and miscommunicated (but I wasn't in a rush, so no problem, and was before the 3.00pm check in time).
Room appointments a little dated.

Maybe someone could enlighten me - am I unreasonable about WIFI charges in hotels?

Exactly what one would expect from a Mandarin - and the Miami hotel does not disappoint. From the moment we checked in until check out, we were expertly taken care of. The staff was friendly, attentive and eager to make our stay perfect. Beautifully appointed, the hotel is ideally located downtown with striking views of the Miami skyline. We had a lovely balcony room overlooking the bay. Our room was tastefully appointed with down comforters and pillows, a sprawling bathroom and an entertainment system that will make most techies quite happy.

And if you're wanting to partake of the spa services, you won't be disappointed. An 80 minute deep tissue massage was fantastic. The massage rooms were beautiful and with a wide array of services provided (facials, pedicures, manicures, massages). Truly relaxing and the perfect way to wrap up a vacation.

Definitely a fantastic hotel in a beautiful city.

Having stayed several times in Hong Kong at Manadin, and was so happy, decided to try the USA Miami version. Bad choice. Here I am…. So far regretting every moment. I should have took the clue, of when I arrived and was getting my bags from trunk of limo, door man asked if I was checking in, and told him I was, but did not need any help. So he left and closed the entry door in my face. I guess no tip coming, no service. Checked in, got an “upgrade” to same room but with a different view. Then is got fun/ Entered room, and 1st thing I see is a stand alone sort of dresser, that apparently has the mini bar in it… with the top held on with 5 large, wide, long pieces of masking tape covering the doors to cabinet. I travel about 100 nights a year, mostly internationally, and have for some 30 years. This was a first. Called operator to be connected to a manager… 20 rings later… no answer. They have a “guest assistance” button that goes to the operator only it seems. Went back downstairs, and got another room, was sorry, but no offer of any compensation. As a side note… Desk drawer had very nice looking large folder in it.. says “message from management”. Nothing in it. Seems sort of fitting… implying no one home.. After no answer to 20 rings on the phone. Just fyi.
Had lunch. A salad.. asked for blue cheese dressing... they do not carry it I am told... unbelievable.


I have stayed at the property in Hong Kong several times. No comparison. Not even close.

We stayed in this hotel in August 2011. We have stayed in a lot of hotels all over the world including hotels such as Trump towers in Chicago in 2012. We were on a trip of a lifetime - Vegas, Miami and New York. We wish we had stayed longer in Miami because this hotel was outstanding. their service was second to none and the staff couldnt do enough for you. Although its in the financial district and not on Miami beach, it was the right choice. brickell key was a short walk away which had enough restaurants and bars to suite anybody. There was even a 'live' music bar where people could get up and sing (no, not Karaoke) the people that got up sang with the band, it was great entertainment as they could all sing pretty good. Anyway, I would go back there tomorrow and definitely stay in the Mandarin Oriental - If you want a brief glimpse of it, it was featured on Bad Boys 2 - the movie. Have fun and take your trainers (sneakers) as there is a great run around the island that the financial district is located on.