Am a big fan of MOs and often stay when I can. The hotel is very nice and our suite was good. Was surprised that some of the furniture was beat up, the carpet and fabric on the couch was stained. Usually never see that at a Mandarin.
We departed the hotel after putting our bags in storage only to discover later in the day before our departure from Ft. Lauderdale that we were missing a backpack. Major panic as my son was leaving for London the next day and his laptop and other papers were in the backpack. We called twice to the hotel and gave them the locations on where to look for the backpack. Both times two separate people called back to tell us they could not find it. Out of sheer desperation I called back a third time to speak with the manager. He located it in less than five minutes. Did they even look the first two times? Thought the whole episode was very odd.
To be fair they did drive it to the airport for us and we had ten minutes to spare but got the item. Can't tell you how much stress this was on all of us. While we also have some responsibility here for not matching the bags with our claim check, you would think after spending thousands of dollars in three nights for a suite they would have found the bag sooner, or taken our request more seriously. Odd they found it immediately once we contacted the manager.
Not the way we wanted to end the stay.
- Also Known As:
- Mandarin Oriental, Miami Hotel
- Mandarin Oriental, Miami Hotel Miami
- Mandarin Oriental Hotel Miami
- Mandarin Oriental Miami
- Mandarin Miami
- Miami Mandarin Oriental
- Miami Mandarin
- Official Description (provided by the hotel):
- The Forbes Five-Star, AAA Five Diamond city resort, Mandarin Oriental, Miami is situated on a prime waterfront site featuring unobstructed views of Biscayne Bay and the Miami downtown skyline. The waterfront property features 326 spacious rooms with 31 suites. ... more less
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