Overall our 4 night stay at the Mandarin Miami was OK but there was nothing really special about this hotel or the service or the attitude we experienced. Maybe we are already too spoiled but having experienced other MO-Hotels like in Las Vegas or in Boston our impression was that this Miami outlet of the MOHG is certainly well behind others in the group. To start with and as already mentioned by others the location on Brickell-Key is a little bit of the beaten track. You will absolutely need a car and expect to drive a lot. Upon our arrival the front desk staff member was not overly welcoming. As first time guests we where not escorted to our room but had to find the way by ourselves. Having booked a "Deluxe Bay View Room" I expected at least some balcony. After arrival I noticed that our room had just a small outlet but no chairs or whatsoever. No big deal for one night but for a 4 night stay I was not satisfied. So I requested a room change but staff was only willing to move me after I agreed to pay an additional 20 US Dollars per night since this was some kind of an "upgrade". Also no big deal, but it left some bad taste giving the fact that we already paid 500 Dollars per night. The second irritation occurred at the concierges-desk where I inquired about restaurants. I felt like I was disturbing the staff member since he handed me over just a plain brochure without any explanations or further inquiry. I left somewhat irritated and confused.
We had breakfast in the hotel twice and honestly it felt to me like a “rip-off”. Paying almost 100 Dollars for 2 did not buy you a particular good breakfast or a nice atmosphere. Waiters where inattentive and lots of crows were picking on the life-overs of other tables.
Rooms a OK but also nothing special. Personally I find the open bathroom somewhat awkard. The pool area is nothing special. Only the litte strip of "beach" on the tip of the island is nice. Nevertheless expect constant acoustic pollution by music from the abundant loudspeakers.
Overall the Mandarin is OK, but nothing really special. I would most certainly look for another hotel if in the Miami area unless they offer me some good deal on the room rates.