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Mandarin Oriental, Miami: Traveler Reviews

5.0 of 5
500 Brickell Key Drive, Miami, FL 33131 (Downtown)
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Mandarin Oriental, Miami
Ranked #9 of 131 hotels in Miami
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782 reviews from our community

Traveler rating
    496
    160
    64
    32
    30
See reviews for
Families
100
 
Couples
297
 
Solo
53
 
Business
158
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“be pleased if your boss sends you here”
3 of 5 stars Reviewed November 19, 2012

This is the second time i have been to this hotel, both times on business for group meetings. For this, it is very nice thankyou very much. But, this is not a magic urban oasis like the one in London or SanFran, it doesnt feel like you woke up in Hong Kong, Theres no great pool or spa and the "beach" well , its an intracoastal waterway with dangerous currents! So , dont come here for an exotic break, do organise your business trips here in the Miami area, you will be well taken care of,

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mark H about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOResponse, Manager at Mandarin Oriental, Miami, responded to this review
November 20, 2012
Dear Guest,

Thanks for sharing your comments from your stay through Tripadvisor. We appreciate your compliments regarding our hotel from your recent business trip , but we are surprised to hear that we were not able to meet your expectations as a leisure destination. As you can see from other reviews on TripAdvisor, many of our guests choose our hotel for a leisure vacation as we pride ourselves on offering a city resort experience with award winning amenities such as our Spa which is the only Five Star spa in Florida. Our hotel provides an ideal location for guests to explore Miami’s vibrant dining, shopping and cultural arts scene.

I hope you will consider returning in the future as we would value another visit from you. Thank you for your comments and for staying with us.

Sincerely,


Greg Nuñez
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“My favourite hotel in the world”
5 of 5 stars Reviewed November 16, 2012 via mobile

I've stayed at some brilliant hotels but this was easily my favourite to date. The staff were excellent, service was second to none and the facilities were fabulous especially the beach and pool area.

I really hope to get to return to this hotel sometime soon. It is in an excellent location and very close to Mary Brickell Village which has some excellent restaurants and bars.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
Ask TheIntrepidXplorer about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“I feel spoiled...”
5 of 5 stars Reviewed November 16, 2012

We all know the reputation of the Mandarin Oriental and the impeccable service they offer. The Mandarin Oriental in Miami takes it one step further. I stay here approximately once a month at most. Every time I am there they know me by name at the pool. Mehai, the Pool and Beverage Manager leads his staff at the newly renovated pool. They pay attention to every detail and every need. We should all live this good every day. This, by far, is one of my favorite properties in the United States. The only complaint I have is getting back to reality after I leave! Oh, and they need a lobby bar. But hey, the service is so amazing you never have to look far to get a tasty, chilled Litchi Martini! In Miami, this is THE place to stay if you want comfort and world-class service without a Spring Break over-indulging atmosphere. It's all perfect; the pool, restaurants, service, and WOW...the spa. They know how to do it right....

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Iamtraveladdicted about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homestead, Florida
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Great Experience”
5 of 5 stars Reviewed November 14, 2012 via mobile

What started out as just a simple weekend getaway to see a show turned into a luxurious romantic event and a total mind blower. What a staff what a facility and what a restaurant. Azul is a must with great food and excellent portions (must try the risotto appetizer).
And I must also say that the Spa which was an after thought made the weekend. We had a couples massage and it was incredible.
We will be back for the Spa md Azul and for our next anniversary we have become "Fans"

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by Oscar R for Miami
Ask Oscar R about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“We never left the property”
5 of 5 stars Reviewed November 5, 2012

It was a long weekend away from work, kids and day to day life and it was an excellent visit. The room was spacious and had everything we needed. I spent endless hours on the balcony relaxing, reading and napping. The views day and night are amazing. The pool, pool bar, food we all also very clean, nice and relaxing. A day in the spa set me free. Would love to go back it was a memorable relaxing venue.

Room Tip: Our room looked over the bay with amazing views
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask nhouser about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Miami
#5 Romantic Hotels in Miami
#9 Business Hotels in Miami
#13 Family Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Forbes Five-Star, AAA Five Diamond city resort, Mandarin Oriental, Miami is situated on a prime waterfront site featuring unobstructed views of Biscayne Bay and the Miami downtown skyline. The waterfront property features 326 spacious rooms with 31 suites. ... more   less 
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Mandarin Oriental, Miami
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