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Mandarin Oriental, Miami: Traveler Reviews

5.0 of 5
500 Brickell Key Drive, Miami, FL 33131 (Downtown)
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Mandarin Oriental, Miami
Ranked #9 of 130 hotels in Miami
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790 reviews from our community

Traveler rating
    503
    161
    64
    32
    30
See reviews for
Families
102
 
Couples
302
 
Solo
53
 
Business
158
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fabulous!”
5 of 5 stars Reviewed November 5, 2012

The Mandarin Oriental Miami was nothing short of amazing. The staff was unbelievably attentive, the pool/beach were wonderful and the spa top notch. The only negative I can think of is that there was no wireless Internet service included in the rooms, you had to pay for it. I would think that with the money spent at such a high end hotel, something like this would be included. All in all, I would return without hesitation.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shanna_11 about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
“I Love the Mandarin Oriental Hotel Chains....”
5 of 5 stars Reviewed November 5, 2012

We stayed in the Dynasty Suite which is a corner room. We use the Amex Centurion benefits which was a great deal. The décor and room was excellent finding everything you need. The nice chocolate truffles were nice. As always with the MO chain, we were walked to our room once we checked in. This area is a nice quiet location on a man-made island. The restaurant downstairs, Café Sambal, was awesome with great sushi. We ate there twice and enjoyed every meal. What I like about the MO chain is that everywhere you go it feels like a tranquil spa which is very relaxing. Everything met our expectations; except:

The only hiccup was our check out for an early morning flight. We spoke to the front desk about having breakfast prepared at 0500 hrs and they said no prob just fill out the order sheet. Well this was planned into our timing of leaving the hotel. At 5am I get a call saying that breakfast doesn’t start until 6am. So now I’m fuming because don’t make promises that you can’t keep. A huge pet peeve of mine! So they tried to accommodate me with a make shift breakfast that came as I was walking out the door. Needless to say that I couldn’t really eat anything at that time due to my flight. Arrhh…

Besides that…I am still giving it 5 Stars. Also check out the MO in Las Vegas if you get a chance….A newer great hotel.

Room Tip: Get the Amex Centurion!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Armorstud about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Can't fault it”
5 of 5 stars Reviewed November 2, 2012

I had two nights here. Immaculate and stylish. Very well designed bedroom and bathroom giving you all you could possibly need for a good night's sleep. A more sophisticated vibe than my earlier stay at the Ritz Carlton, Key Biscayne, but then it is an urban hotel as opposed to a beach resort. Calm but striking public spaces and a general feeling of well-being and restrained style.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask scoochlondon about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIAMI
1 review
“Excellent”
5 of 5 stars Reviewed October 29, 2012

Great Hotel, very nice location, attentive very well trained helpful staff, rooms are spacious and clean, perfect bathroom too.....we will come back anytime

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JAN K about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“AMAZING!!!”
5 of 5 stars Reviewed October 27, 2012

The hotel was absolutely beautiful as was the location. The views were breathtaking and the staff were brilliant.

The manmade beach was lovely and included very beautiful iguanas and I enjoyed visiting them daily.

We stayed there for 7 nights and would definitely go back. Unfortunately they could not accommodate us for the entire stay as our next hotel was never going to get a good review after the luxury of the Mandarin.

The staff were very attentive and friendly and never appeared to be doing anything for the sake of tip which is my issue in other hotels.

Absolutely great stay and Brickell is a lovely area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Joanna H for Miami
Ask Joanna H about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Miami
#5 Romantic Hotels in Miami
#7 Business Hotels in Miami
#13 Family Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Forbes Five-Star, AAA Five Diamond city resort, Mandarin Oriental, Miami is situated on a prime waterfront site featuring unobstructed views of Biscayne Bay and the Miami downtown skyline. The waterfront property features 326 spacious rooms with 31 suites. ... more   less 
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