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Mandarin Oriental, Miami: Traveler Reviews

5.0 of 5
500 Brickell Key Drive, Miami, FL 33131 (Downtown)
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Mandarin Oriental, Miami
Ranked #9 of 131 hotels in Miami
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783 reviews from our community

Traveler rating
    497
    160
    64
    32
    30
See reviews for
Families
100
 
Couples
298
 
Solo
53
 
Business
158
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“AMAZING!!!”
5 of 5 stars Reviewed October 27, 2012

The hotel was absolutely beautiful as was the location. The views were breathtaking and the staff were brilliant.

The manmade beach was lovely and included very beautiful iguanas and I enjoyed visiting them daily.

We stayed there for 7 nights and would definitely go back. Unfortunately they could not accommodate us for the entire stay as our next hotel was never going to get a good review after the luxury of the Mandarin.

The staff were very attentive and friendly and never appeared to be doing anything for the sake of tip which is my issue in other hotels.

Absolutely great stay and Brickell is a lovely area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“My favourite hotel ”
5 of 5 stars Reviewed October 27, 2012 via mobile

I've stayed in all the other Mandarin Orientals and I have to say this is the best! Very expensive (obviously) but so worth it. Staff fantastic as were the restaurants. Food was delicious and the location of the water front was outstanding. So romantic. Large rooms and huge bathrooms. Loved the lighting - it's the small touches! Text book perfect hotel

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sunnyvale, California
1 review
“Simply Perfect”
5 of 5 stars Reviewed October 22, 2012

I'm very spoiled but Mandarin Oriental exceeded my expectations. We asked for the high floor and the view from our balcony was just breathtaking. Lights of the city over the bay are amazing. The service seemed to read in our minds. We stayed in this hotel to celebrate our anniversary and we had such a great surprise from the service: rose petals and strawberries in chocolate. Thank you!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Iwona_81 about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Absolutely Fabulous!”
5 of 5 stars Reviewed October 20, 2012

This hotel was the most beautiful place I've ever stayed. Great room, the hotel was gorgeous, the lobby always smelled amazing and a cocktail was waiting for us at reception during check in. The staff catered to our every need and I loved the personal touch of every employee addressing me by name. Definitely worth the money!

Room Tip: I had a water view with downtown Miami and loved it.
See more room tips
  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mtonyc about Mandarin Oriental, Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
70 helpful votes 70 helpful votes
“Among the Few in Miami That Don't Disappoint”
5 of 5 stars Reviewed October 16, 2012

In a city of "hip" hotels filled with noise, loud music, breaches of privacy, B-list celebrities (and worse) and expensive prices for cheaply constructed buildings, the Mandarin Oriental is a welcome exception. I've stayed here over 15 times over the past decade but never wrote a review. But it's time to give praise where it's due.

First, the location -- on an "island" across a short causeway from the heart of the Brickell business district, the hotel has beautiful views in all directions. The rooms are spacious, beautifully furnished, extremely comfortable, and with true state-of-the-art support for all of your electronics -- there's a well placed single large panel in the desk area with plugs for chargers, ethernet cables, 3 prong plugs -- everything you can imagine.

All the rooms have floor-to-ceiling glass facing the water and city views, balconies, large bathrooms and abundant closet space. I've been in everything from their basic rooms to suites -- all were gracious and comfortable.

The two restaurants are excellent, and the buffet breakfast in the Cafe Simbal is exceptionally abundant, everything of highest quality, and with exceptionally broad choices.

The pool is a beautiful infinity pool overlooking the bay with outdoor shower and jacuzzi facilities, and the large nearby beach area is quiet, calm and well serviced by staff who are gracious, helpful and unintrusive. The spa is elegant and the exercise room is very large and as good as the most extravagant private facility.

All of these types of choices and preferences are matters of personal choice, but I've tried more than my share of South Beach "hip" places and they were uniformly bad compared to the Mandarin. And because Miami is so spread out, you'll need a car or taxi (as you need no matter where you stay), but the Mandarin is actually very central and equidistant by car to Coconut Grove, Coral Gables, South Beach and Key Biscayne.

As chain hotels go, this is as good as any in the US. As a very discerning and experienced traveler with opinions (see my other reviews!), this one deserves its reputation and for the quality of rooms, location, food and service, is fairly priced.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Additional Information about Mandarin Oriental, Miami

Also Known As:
Mandarin Oriental, Miami Hotel
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Oriental Miami
Mandarin Miami
Miami Mandarin Oriental
Miami Mandarin
Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotels in Miami
#5 Luxury Hotels in Miami
#7 Business Hotels in Miami
#13 Family Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Forbes Five-Star, AAA Five Diamond city resort, Mandarin Oriental, Miami is situated on a prime waterfront site featuring unobstructed views of Biscayne Bay and the Miami downtown skyline. The waterfront property features 326 spacious rooms with 31 suites. ... more   less 
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Mandarin Oriental, Miami
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