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“Business, romance or family. This is the place to be.” 5 of 5 stars
Review of Mandarin Oriental, Miami

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Mandarin Oriental, Miami
5.0 of 5 Hotel   |   500 Brickell Key Drive, Miami, FL 33131 (Downtown)   |  
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Daily Dining / Spa Credit
Ranked #6 of 111 Hotels in Miami
Certificate of Excellence 2014
Nueva York
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
“Business, romance or family. This is the place to be.”
5 of 5 stars Reviewed August 21, 2011

Extremely elegant hotel. The staff knows what they are doing, they are friendly and see to your every need. The rooms are a bit small but with great views and a huge bathroom. I've stayed on business with family and with my wife and it is always delightful.

With my kids they where great and the man made beach is fantastic. Also the in room dinning is pricey but superb. As their several restaurants ate amongst the best in the city.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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Buenos Aires, Argentina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2011

It's a bit difficult to rate this Mandarin Oriental. Let's say .. it's different. It's very pleasant. but... the location is awkward .. you are off.. If you are used to Mandarin Orientals that are in the "center" of action this one is a bit off (like the FS).
Also for such a big hotel the pool size is a bit disappointing and when the hotel is full really only usable as a "plunge pool "
What also is a very bad habit in the Miami area is to just include 18% tip on everything independently of the service . Well if you can't choose what to give... what is the point ? make it inclusive.

That this can be done differently is shown in the Mandarin Las Vegas : you go to the wellness area for a treatment and you choose how much to give... maybe that's a reason the massage in the las Vegas was much better.

On the good side the Margaritas are some of the best you can get in town. and if you want great food just go to trulocks just passing the bridge.
It's not my favorite Mandarin and it's far from south beach.. .the service is just much better then anything you can find there...

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Winston Salem, North Carolina
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 21, 2011

My partner and I had the most wonderful stay recently at the Mandarin Oriental, Miami. From the moment we checked in, until we left, regretfully, 3 days later, we were treated like royalty. The entire staff from the front desk to the valets were so professional and courteous. The concierge staff were outstanding. Extremely helpful and had an excellent base of knowledge about everything in Miami...
Our room was impeccable!! We were on the 11th floor, with outstanding views. Our room was beautifully decorated and of course very clean. The bathroom was large and luxurious.
We loved the pool area, with an infinity pool, that looked out onto the bay. The whole experience was pure pleasure, we couldn't think of staying anywhere else in Miami.

Room Tip: The rooms facing the Miami skyline across the bay, offer fantastic views...
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hartford, Connecticut
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 17, 2011

unbelievable. This hotel is absolutely gorgeous. The rooms are great, the bathrooms are even better, and the porch is huge!! Great infinity pool and private beach area. My only complaint is the beach opens too late. I'd like to be out at 6am..not 10am. Food is pricey but look where we are..

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 17, 2011

The Mandarin's hospitality is like no other hotel. Everything you need is always there. The Spa is excellent. Cafe Sambal and Azul have delicious food. The hotel's location is just beautiful, sitting on it's own key, Brickell Key. You can walk around the Key and see the beautiful views of Miami. Also sitting in the pool or the outside hot tub is just so very enjoyable. The skyline accross the bay is such a wonderful view.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boca Raton, Florida
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 16, 2011

My wife and I booked a room here for one night and were very happy with the room, overall service, and views of downtown Miami. The hotel decided to surprise us with a small cake which said Happy Birthday delivered to our room since it was my birthday. This was a very nice touch by the hotel management! Our room had great views of the Biscayne Bay and the city skyline of Brickell Ave. The awesome view can also be appreciated from the cafe Sambal outside lounge, the pool, and the small man-made beach which had a LOT of ambience for such a small beach - very well kept and decorated with the couches and cabanas. We had dinner at Azul and the food was really good with one of the most attentive and best services I've ever had at a restaurant. Overall, we found the hotel to be exquisite with top notch service so you can't go wrong with booking here. I highly recommend it.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
51 reviews 51 reviews
41 hotel reviews
Reviews in 28 cities Reviews in 28 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed August 16, 2011

This hotel is located in Biscayne Bay, the hotel overlooks the Bay. The rooms have a balcony which get a constant cool breeze which is quite a relief from the sweltering temperatures out there.

Check in was easy, minor annoyance is when they ask if you want to upgrade for $X which drags the whole experience down a notch. However, given a nice cool drink and cold towel on arrival.

The suite was clean with good products and fresh fruit. Be sure to ask for an iron and ironing board prior to arriving.

Breakfast buffet was good, we were there during the Sony Ericsson open so there was a high profile tennis star there during breakfast. Spa treatments were high end. I would return here again.

Stayed March 2011, traveled with friends
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Additional Information about Mandarin Oriental, Miami

Address: 500 Brickell Key Drive, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami
#5 Luxury Hotel in Miami
#5 Spa Hotel in Miami
#6 Romantic Hotel in Miami
#11 Family Hotel in Miami
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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