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“Comfortable Stay” 4 of 5 stars
Review of Extended Stay America - Miami - Brickell - Port of Miami

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Extended Stay America - Miami - Brickell - Port of Miami
2.5 of 5 Hotel   |   298 SW 15th Street, Miami, FL 33129 (Coral Way)   |  
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Ranked #74 of 129 Hotels in Miami
Miami
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Comfortable Stay”
4 of 5 stars Reviewed September 2, 2013

This pet friendly Extended Stay is located within the Brickell area close to many fast food places, casual and fine dining establishments, close by and, within the Mary Brickell Village. Across the street, from the hotel, you can walk to a Walgreens, a Chase bank and a Publix.

This location does not have a pool. There is a convenient laundry facility located on the first floor and the front desk provides change. The room is spacious, has a nice sized kitchenette and the beds are supremely comfortable. There is a large, open air parking lot with a daily parking fee of $8. In addition, in the back, there is a small picnic area with two picnic tables, with benches, and a small barbeque. The perk is a "grab and go breakfast" that takes place daily, in the lobby floor, from 6-9 AM. It's a complimentary, continental breakfast consisting of different flavored muffins, oatmeal, coffee, hot chocolate and fruits. This is quite convenient when you don't have breakfast or have the time to purchase one.

Upon check-in, Esther was behind the counter talking to some other employees; there were no other guests waiting to be attended to. Although she made instant eye contact with me, she kept on conversing with the other employees for a few seconds more, while I continued to wait. However, once she finally decided to attend me, she was extremely professional and pleasant. Adrian and Danet were also quite friendly and they smiled and made eye contact. Melissa, the Manager, was extremely helpful in assisting us in resolving a small issue that we had. Thank you, Melissa, for working with us; we greatly appreciated it.

We were here a total of nine nights; we were displaced from our condo due to electrical issues. ESA afforded us a nice "home away from home" stay. The only setback is that housekeeping occurs after the 8th night unless you want to pay a fee to have it done prior to that. The hotel was being renovated during our stay in August 2013.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, September 5, 2013
I appreciate you taking the time to write such a nice and detailed review of your stay. I'm so pleased to hear that we were able to give you a "home away from home" experience. I am glad that we were able to help in some way to make your life a bit easier given the circumstances that brought you to our hotel. We are very glad that you chose to stay with us and that the situation with your condo was finally solved to your satisfaction. We value your feedback and will utilize it to continuously improve our services and amenities. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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119 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
FIRST COAST, FLORIDA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 29, 2013

The employees are very nice and helpful. The property is in great shape and is being renovated. My room was very nice with everything working perfectly. I would heartily recommend this property to anyone...

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, September 3, 2013
The staff and I read your review, and would like to thank you for writing such nice things about our hotel and employees. I'm so pleased to hear that you enjoyed your stay and everything was to your satisfaction.

We are currently in the final phase of our renovation, which it's set to be completed mid September 2013. We would love for you to return and see how we have upgraded your stay.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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Ventnor City, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2013

This review is long over due. My boyfriend and I stayed here in March during Miami Music Week for Ultra Music Festival. For a budget hotel, it was perfect and just what we were looking for. The kitchen and fridge couldn't have been a better amenity. we were within walking distance of free public transportation that took us right into downtown Miami. The walgreens across the street was perfect too for all the little last minute items. The bedroom, kitchen and bathroom were all perfect size. You obviously have to do your own dishes and take out your own trash, but you get what you pay for and I would definitely recommend this hotel to anyone on a budget, or going to Ultra. The hotel was packed with other music fans so that was great and we made lots of friends. The women on staff during the day were slightly rude, unwilling to help or even speak to you really. However, the night staff was great specifically a young man named Chris at the front desk. Most definitely ask for him if you need anything. He was so nice we gave him our left over beer that we couldn't take on the plane when we left and told them to have a staff party :) Our only complaint, other than the surly day time staff (maybe it was a language barrier) was that on our first night, just as we were getting to sleep around 5 or 6 am, we heard the worst possible high pitched noise for at least a half hour. I think it was the pipes or someone above us was showering? Also smoke detector flashes a green light right above the bed when you are trying to sleep. I didn't care, but it definitely bothered my boyfriend. And no pool is strange for a florida hotel. Nevertheless, we had an excellent stay and would definitely return. Thanks again Chris for the hospitality !

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, August 6, 2013
Hi Kate,

Thank you so much for sharing your experience with us. We appreciate you letting us know about the noise disturbances you experienced. We are sorry for this issue, but are happy to read that we provided you with a great service and we contributed to make your visit to the Ultra Music Festival an enjoyable experience. I have shared your comments with our staff (and with Chris) and we will take your feedback to continue improving our service and amenities. Once more, thank you for posting your review. We look forward to having you visit with us again in the future!
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Swampscott, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2013

We wanted a hotel that provided kitchen and self-services laundry facilites and Extended Stay America provides both. They also provide a free breakfast and coffee.
This is a basic hotel with clean comfortable beds and spacious rooms. You will have to request
daily room service if you want your room cleaned daily.
This hotel is on a bus line that is across the street from its back entry. There is a Walgreens, a bank,and a Publix suppermarket within short walking distance.
Since we usually stay in Miami for more than a week when we visit family, we consider this hotal to be perfect for our needs.

Room Tip: No restaurant or pool. We were never bothered by noise.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, July 12, 2013
Thank you so much for posting a review of our property. I am glad to read that you were pleased with our new grab-and-go breakfast as well as our onsite laundry facilities. Also, it is great that you found our in-room kitchens to be convenient and the area where our hotel is located was close to other establishments you wanted to visit.

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013 via mobile

I would recommend this stay for anyone!!! not the fanciest of all. but clean honest value. the staff I encountered were absolute professionals.. morning and evening shift. there's a Walgreens within rock throwing distance. and a Publix grocery store near. They did not attempt to rob us for parking.. in the city such as Miami that is very unusual..

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, July 8, 2013
Thank you very much for taking the time to write about your experience with us. We really appreciate your feedback. We were very glad to read that you enjoyed our service and accommodations. As well, I am pleased that you liked our location, close to grocery stores and other establishments in the area.

Thank you once again for staying with us and for sharing your experience; it would be our pleasure to be at your service next time you visit Miami.
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Scottsdale, Arizona
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 30, 2013

We've stayed in several of these before, as noted here on TA, and this one has been terrific. The staff have been extremely friendly and kind. The room is clean and because it's on a high floor - it's bright and cheerful. I totally disagree with the traveller who said it's ok but not for a long stay. It's more than ok and it's designed for a long stay. Rooms are cleaned weekly unless you ask for them to be cleaned more often (for a small fee) so that's not a fault, it's a feature! We're working on an intense project that means leaving at 7am and returning at about 10.30 - so the closeness of a Publix that closes at 11pm, and a 24 hour Walgreens that has fresh food, the five minute walk to the Metromover, the free downtown transportation system in Miami, which whisks us into town in a matter of minutes, the 10 minute walk to Mary Brickell Village with its shops, restaurants and vibrant nightlife, all in all it is the perfect solution. If we want to eat out there are numerous cheap restaurants in the neighborhood and TCBY and Gelato too!!

Room Tip: Stay on a high floor (ask for non-smoking) and if you want a king and they don't have one, take...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, July 5, 2013
The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. Our entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. I truly appreciate your comments about our rooms and the area. We are firmly committed to your satisfaction and we are proud to offer amenities suited to every traveler's needs, along with a prime location that offers many options to help make your stay even better.

Thank you again for sharing your experience with us and for being a loyal customer of Extended Stay Hotels. We would love to see you again, should your travels bring you back to our area.
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PTY
Top Contributor
85 reviews 85 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 27, 2013

Rooms are big and beds are comfortable. they were clean, and have a kitchenette. no amenities. nobody cleaned my room in my 2 days that i stayed! i arrived late at night and had to ring a bell, yet service was prompt.
not much other than walgreens close by... and a wrong turn and you might end up in the wrong side of town. it is hard to find if you are driving, and it is not that close to the port of miami!
overall, ok for one night or two...and there is no breakfast! some coffee and muffins, and that is it!

Room Tip: try to get one away from the main street
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Miami - Brickell - Port of Miami, responded to this review, July 5, 2013
I want to thank you for taking the time to post a review of your stay. I apologize our housekeeping services were not explained to your satisfaction. Extended Stay Hotels provides housekeeping services once a week for guests who stay eight nights or more. For guests staying less than a week who desire additional housekeeping services, we offer the opportunity to purchase additional services for a fee. In addition we offer complimentary exchange service at the front desk upon request for linens and towels. We will take your comments and coach our team to provide better communication of our services in the future. Still, we are glad to know that we were able to make your stay comfortable.

Thank you again for posting your review, we will take your feedback about our complimentary grab-and-go breakfast to continue improving our services. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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Additional Information about Extended Stay America - Miami - Brickell - Port of Miami

Address: 298 SW 15th Street, Miami, FL 33129
Phone Number:
Location: United States > Florida > Miami > Coral Way
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Miami - Brickell - Port of Miami 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Extended Stayamerica Miami - Brickell - Port Of Miami Hotel Miami
Extended Stay America Miami
Extended Stay Miami
Miami Extended Stay

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