I stayed at room 609, starting on June 13 till June 22. I have stayed at this hotel at least on two occasions before. They have made improvements (for example, they updated all TV sets, so now all are LED almost brand-new). However, the next updating should be the rooms and bathroom, which are beginning to show signs of wear. Bed was comfortable and the bedding seemed quite new. Towels were fine.
All the staff I met was very courteous and helpful. For example, the first night I checked in, due to a delay, I arrived in the early hours of the morning. I had had no meal, and the lady doing the night shift, without even myself asking her, offered some free muffins, bars and pure water. These are the details that you do not forget when travelling.
The location of the hotel is excellent (within walking distance to a Publix and Walgreen stores) and, though a bit farther away, the metromover, which you can board for free and get to downtown Miami.
Parking is ample and free.
Free wi fi Internet connection is quite good. Air conditioning is very good, yet if you have as light sleep you’ll have to switch it off.
The only issues I would point out for them to correct are these:
I stayed for 9 nights and the room was not serviced (if you stay 8 or more nights you are entitled to one full room service).
They have to pay more attention to some cleaning details: for example, there was dust and rice grains underneath the microwave. Other than this, room and bathroom were in a clean condition, and so the corridors and other common places.
The certificate of inspection of the elevator expired in 2012. Though this is quite a common trait in many Miami buildings, it should not happen.
If you are not driving, the hotel has a shuttle to the airport. I did not use it but I think it is free.
IN short, taking into account the above considerations (the good ones and those that need to be corrected) I would return to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review of your stay. I apologize that our housekeeping services were not to your satisfaction. Although Extended Stay Hotels provides housekeeping services based on a guest’s length of stay, we offer the opportunity to purchase full housekeeping or refresh services for a fee as well as complimentary exchange service at the front desk for items such as towels, bed linens, and soap. Still, we are pleased to know that we were able to make your stay comfortable with our service and the improvements we have made. As for the elevators, please know they have been inspected and approved by the City of Miami and are certified to be safe and operational. At this time, we are just awaiting the certificate to arrive so we can post it for our guests to see.
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Thank you again for sharing your comments with us, we will make sure to use your feedback to coach our staff. We look forward to hosting you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.