We arrived early off a cruise ship, too early for check-in. The clerk put our name on our luggage and we put in a locked room. There was no washroom in the lobby of the hotel and he informed us that the employee washroom was out of order (hmmm wonder what an employee did on an 8 hour shift!). Then asked for a map which he didn't have but he printed up google map walking instructions for us and off we went. He did not mention the "metro mover" which was free, a couple of blocks away and would have taken us where we wanted to go!! The next morning we go to the lobby to check out and ask that our luggage be stored. The clerk (different one from the day before) informed us that they didn't have luggage storage rooms! Where did we put them the day before??? Turns out it was a housekeeping room and luggage storage not allowed there. Also the top of the fridge and the inside of the microwave had not been wiped in quite awhile (must be a short housekeeper!).

I've stayed there for the most of this year with over 140 nights. The staff is great and the attention to details is excellent. The hotel manager is very professional and keeps on touch with the guests periodically.

It is great staff that make you feel at home.

Great Job.

My overall rating for this hotel is a 2. The hotel service was ok. The people at the front desk were friendly but they weren't helpful, it really seemed like they couldn't do much for you. The condition of the hotel is not good at all. Our toilet was broken when we checked in and would not flush for most of our stay and our fridge was constantly leaking water which ruined most of our food in our fridge. We came home at 4am and the toliet wasn't working and we went to the front desk and they said they couldn't fix it and I asked if they had a bathroom in the lobby area they said no and I had to beg to use the employee bathroom which they let me use but it was ridiculous that we couldn't sure that bathroom in our own room!! The room was not as clean as it should of been. I felt like you had to walk around with shoes on because it was not properly vacummed and then there was spots everywhere all over the kitchen. It really wasn't cleaned as good as it could of been. The comfort was ok, the beds are not the softest things to sleep on and the comforter they give you seems very old and outdated. The location is good though because it is in downtown miami and there is a walgreen and publix right there. The neighborhood I would not say it a good area because it is not in a nice area and the thing is that to get to the hotel you have to cross some very scary intersections. Honestly you get what you pay for but I think you should not stay here. It really isn't worth your money. You can pay a couple bucks more and get something nicer. After all the trouble we had we had to wait a couple days to get in touch with a manager and we had to constantly call because apparently they couldn't take a message for her to call us back. It was just a little ridiculous.

The hotel is expensive for what you get If you stay less than a week. For longer stays the hotel saves you money and is perfectly located near Brickell.
The staff is A # 1 and are the hotel best assets. Although the rooms have kitchens, they are very difficult to use as smoke alarms are triggered with minimum smoke. The utensils ( forks, knives are old and do not match )
They dont clean your room every day and the furnishings are not great.
However the hotel is great for people who need a longer stay and are not worried to be littleinconvenienced.