The staff here would tell you one thing and do another, it was just pure luck we got a taxi to get us to the Port on time for our cruise, they said they called one, but hadn't. The cab driver we did end up getting told us the staff at the front desk "didn't want to deal with us" Have no idea why! There were 8 of us and we were there for two nights. You can't even get a muffin with your coffee in the morning and according to the staff at the desk, the closest place for breakfast is 10 minutes away.
There is a definate gas leak in the laundry room, but when we told them about it, they swear that there isn't.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 1, 2012
Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.
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It is my pleasure to provide you with an explanation regarding your concerns about the transportation and breakfast in the hotel. Our company is known for providing great rooms at great rates, without some of the fluff that you find at other hotels. Although we do not place extra amenities into a guest room prior to check-in, we do have a kitchen with a full size refrigerator, microwave, toaster and coffee maker, we also provide complimentary coffee in the lobby in the mornings and now we will providing a grab and go breakfast in the mornings. We operate this way because it lets us continue to provide our guests with quality accommodations at an exceptional price. The taxis are independent operators and they provide service to our hotel and other hotels in the area. I do regret that you were told that the hotel did not want to deal with you as they are unrelated to the hotel's staff. In reference to the laundry room, the smell is not related to any gas leak but due to the laundry trap.
Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had will not be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with our guest relations team, or myself, please do not hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.