I had a 27 hour flight trip from HK to Miami and checked in about 6pm on a weekday to spend 4 nights. I was told that the hotel was full and they only had 1 room for me. I was given the key to a room, although clean was the size of a shoebox and was costing me USD 249 per night!. Being tired i didnt question this until the next morning. I checked my doumentation and I had booked and pre-paid for 4 nights a "Kingbed study suite" which this room was definately not! On questioning this with the receptionist I was told that they only provide the room that has been ordered and booked. The discussion got quite heated and it was obvious they were not going to change my room. I asked what room they had given me and they said a King Standard and when i showed them my booking confirmation of a "King study suite" they reluctantly backed down and provided the room i ordered. No refund was offered or given on the one night in the shoebox.
The rooms were clean and breakfast was typical American......self service, bagels, eggs and hash browns etc however, you have to eat everything with plastic cutlery and drink in take away apper cups. At USD 249 per night this was very expensive for what it is. Free shuttle bus was convenient.