My wife and I stayed at this hotel on arrival in Miami for a cruise and also again on the night before we flew home. It is very close to the airport and has a free airport shuttle. We paid extra the first night for a shuttle to the cruise port which only took 15 minutes. The hotel is not much to look at on first impression, but is actually nicely decorated and well laid out. The staff were very friendly and quite helpful. Our room was everything we could have wanted. The hotel is being rennovated and our room had brand new carpet. There is an outdoor pool with a nice deck area to lounge around. The view is mostly of the airport, of course. There are restaurants and shops close by and one feature of the hotel we took advantage of was a free shuttle to the "94th aero squadron" restaurant.We also got a 10% discount on our meal courtesy of the hotel. This was an unexpected and nice touch. There is an ATM in the lobby, and also a small shop to by drinks and snacks. The beds were comfortable and the room was clean. The breakfast buffet was well stocked and had anything you could want for breakfast. Check out is 12 PM which is nice if you are flying out in the afternoon as we were. All in all I would deffinitely stay at this hotel again when travelling to Miami.

stayed for 2 nights prior to our cruisechecking in on December 20th 2012. My first impression of this hotel was the front desk staff. and what a great impression they make. super friendlyI felt like I could have stayed there all day and chatted what a great group of people. next to the room was nice clean and comfortable. my only complaint is the mattresses both need to be replaced. The breakfast was great hot food cold food fruit yogurt everything that you would expect from Hilton service. Ovrr this hotel is great the only reason they did not get 5 stars across the board is the poor condition of the mattress is in room 412

at the advice of several co-workers, I recently began staying at the HIlton family of properties. I am a platinum member at a competitive hotel chain, so am very used to the way the other company deals with its guests. I was impressed with the security, cleanliness, and friendliness of the staff at the Hampton Inn. I use several kinds of prescription eye drops twice daily that must be refrigerated. Calling into the general "800" number, I was told to tell the front desk at check-in that I needed a small refrigerator in my room. Unfortunately when I arrived there was not one available. Alexandra at the front desk told me they had a refrigerator there I could store the medication in, however; I explained it would be a pain in the neck to come down twice daily (just before inserting contact lenses, and just after taking them out for the night) to use my eye drops. I said I would just put them in a plastic bag on ice in my room. I did mention that my experience with the competitor was that they always (regardless of my rewards level) had a very small fridge they brought to my room when I showed them my prescriptions. I explained that I was trying Hilton properties to make a decision as to whether to switch at the beginning of the year (this happened in December). I was disappointed that Hampton Inn's solution was to offer me the opportunity to store my expensive prescriptions in the front desk refrigerator and would have to think seriously about changing hotel chains. I was serious; I didn't just say this for the benefit of the front desk staff.

when I got to my room and unpacked, the closet safe was broken and the door blocked much of the closet area. I called the front desk to ask that someone come up and fixe it. Apparently Alexandra figure out just how seriously disappointed I was, and that I wasn't just asking for the fridge to store soft drinks (though I asked very nicely for someone to fix the safe). Instead of fixing the safe, she called back to offer to upgrade me to a one bedroom suite with a full kitchen at no charge. I'm not sure that the safe incident had anything to do with it, but I told her she really didn't have to do that and I did't want to get her in trouble. she said they had one available and it wasn't a problem. Alexandra was so sweet. She never got upset, made or flustered even when I got upset earlier at check in. She understood I really did have a special medical situation and went above what she needed to do to find me a solution. she convinced me that Hilton properties really do care, and so did this hotel.

ps...I also loved the hotel. clean, secure, comfortable, everything (except the safe - LOL) worked, friendly people, etc. etc.

We stayed at the Hampton Inn and utilized the Park and Fly deal. We stayed one night at the hotel and left our car for six nights. The hotel was very clean and the staff was courteous and helpful. The airport shuttle was quick and efficient for both pickup and delivery. Our car was safe in the parking garage and it was a quick trip to the airport. The free breakfast and WiFi is always an added perk from Hampton Inn.