stayed for 2 nights prior to our cruisechecking in on December 20th 2012. My first impression of this hotel was the front desk staff. and what a great impression they make. super friendlyI felt like I could have stayed there all day and chatted what a great group of people. next to the room was nice clean and comfortable. my only complaint is the mattresses both need to be replaced. The breakfast was great hot food cold food fruit yogurt everything that you would expect from Hilton service. Ovrr this hotel is great the only reason they did not get 5 stars across the board is the poor condition of the mattress is in room 412

at the advice of several co-workers, I recently began staying at the HIlton family of properties. I am a platinum member at a competitive hotel chain, so am very used to the way the other company deals with its guests. I was impressed with the security, cleanliness, and friendliness of the staff at the Hampton Inn. I use several kinds of prescription eye drops twice daily that must be refrigerated. Calling into the general "800" number, I was told to tell the front desk at check-in that I needed a small refrigerator in my room. Unfortunately when I arrived there was not one available. Alexandra at the front desk told me they had a refrigerator there I could store the medication in, however; I explained it would be a pain in the neck to come down twice daily (just before inserting contact lenses, and just after taking them out for the night) to use my eye drops. I said I would just put them in a plastic bag on ice in my room. I did mention that my experience with the competitor was that they always (regardless of my rewards level) had a very small fridge they brought to my room when I showed them my prescriptions. I explained that I was trying Hilton properties to make a decision as to whether to switch at the beginning of the year (this happened in December). I was disappointed that Hampton Inn's solution was to offer me the opportunity to store my expensive prescriptions in the front desk refrigerator and would have to think seriously about changing hotel chains. I was serious; I didn't just say this for the benefit of the front desk staff.

when I got to my room and unpacked, the closet safe was broken and the door blocked much of the closet area. I called the front desk to ask that someone come up and fixe it. Apparently Alexandra figure out just how seriously disappointed I was, and that I wasn't just asking for the fridge to store soft drinks (though I asked very nicely for someone to fix the safe). Instead of fixing the safe, she called back to offer to upgrade me to a one bedroom suite with a full kitchen at no charge. I'm not sure that the safe incident had anything to do with it, but I told her she really didn't have to do that and I did't want to get her in trouble. she said they had one available and it wasn't a problem. Alexandra was so sweet. She never got upset, made or flustered even when I got upset earlier at check in. She understood I really did have a special medical situation and went above what she needed to do to find me a solution. she convinced me that Hilton properties really do care, and so did this hotel.

ps...I also loved the hotel. clean, secure, comfortable, everything (except the safe - LOL) worked, friendly people, etc. etc.

We stayed at the Hampton Inn and utilized the Park and Fly deal. We stayed one night at the hotel and left our car for six nights. The hotel was very clean and the staff was courteous and helpful. The airport shuttle was quick and efficient for both pickup and delivery. Our car was safe in the parking garage and it was a quick trip to the airport. The free breakfast and WiFi is always an added perk from Hampton Inn.

I stayed here over the weekend and it was such a delight. I hadn't been to this hotel in a while, but as soo as I came in I was in total shock. The renevations that took place were amazing. From the colors to the new furniture it totally wowed me. When I went up to the breakfast area it was totally different. Everything looked so modern and clean. The breakfast was great and the service was even better. I would also like to thank Kristen, sales coordinator. After seeing all renovations I have asked for a group rate for my wedding next year. Then 15 minutes later she had a proposal typed up including a great rate.

Plus another thing i like about this hotel is that it is the closest to all shops and restaurant. Everything is litereally right across the street. Great location and great people.

I would highly recommend this hotel to all.