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“Great Stay” 4 of 5 stars
Review of Hampton Inn Miami-Coconut Grove/Coral Gables

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Hampton Inn Miami-Coconut Grove/Coral Gables
2.5 of 5 Hotel   |   2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #14 of 129 Hotels in Miami
GreenLeadersSilver level
Long Beach, California
1 review
“Great Stay”
4 of 5 stars Reviewed July 31, 2014

I had a very great stay. The staff was pleasant and attentive. Continental breakfast was amazing and had a very good an fresh selection. I highly recommend staying here on your next, or first, visit to Miami

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 2, 2014
Dear JayeTom,

Thank you for choosing to stay with us at Hampton Inn Coconut Grove/Coral Gables on your recent trip to Miami. We are happy that you were able to feel our hamptonality and must agree that our continental breakfast is amazing with a fresh variety of items to select.

Sincerely,
Eleonor Ceballos
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815 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2014

We were a little nervous driving through Miami that this hotel would be in a bad area but Coconut grove is a very nice area. Totally felt safe there. The hotel was very clean and updated. The beds were comfy and the bathrooms were clean and nice. The staff was very helpful when we had any issue or concerns. I like how the breakfast went to 10am everyday that is helpful when you have kids that like to sleep in. Breakfast was decent and had lots of choices. The pools was nice. You could walk to a couple different food places from the hotel, that was nice since the parking was a little tight and you didn't have to pull your car out. All in all I would defiantly stay at this hotel again if I ever went to Miami again and would recommend this hotel to others. Very good prices and very close the the port of Miami.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleonor C, Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 2, 2014
Dear Neena317,

The Hampton team would like to thank you for choosing to stay with us during your trip to Miami. We take great pride in providing excellent customer service to all of our guests so that our HAMPTONALITY is felt throughout the stay. We look forward to welcoming you and your friends/family next time your travels bring you to Miami.

Sincerely,
Eleonor Ceballos
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Wentzville, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

I travel all over the state of Florida for work and stay at Hampton Inn's whenever possible. The one located in Coconut Grove is at the top of my list for many reasons. The first has to be the staff; they're genuinely concerned that you're satisfied with your stay. It's located in a great area of town with awesome restaurants (not chain), in walking distance. It's easy to get anywhere you need to go while in Miami from there. The fitness area has a great view of the pool with a wall of windows letting the natural sunlight shine in. I highly recommend this hotel for those reasons and then some.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 27, 2014
Dear Vic_Liuzza,

Thank you for taking the time to write your fantastic review regarding your recent stay at Hampton Inn Coconut Grove/Coral Gables. We appreciate your feedback and rating and look forward to welcoming you back next time your in town.

Best Regards,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
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San Francisco, California
Top Contributor
137 reviews 137 reviews
38 hotel reviews
Reviews in 68 cities Reviews in 68 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed July 23, 2014

I stayed here recently for a quick overnight and needed to be in the Grove in the morning for breakfast. This hotel served that purpose and service, furnishings, amenities, and comfort were all average. I did notice some really poor design decisions in the bathroom where the shower door couldn't be opened all the way with the bathroom door open.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 29, 2014
Dear Christian M,

Thank you for taking the time to write your review of our hotel. I appreciate your honest comments because they will help us get better. I am personally disappointed that you fell our service was average, since that is what really matters. We will be conducting a renovation of all of our rooms, replacing all case goods, carpets, and lighting with the latest our brand has to offer. This will take place during the fall.
Comeback to visit us if you need to visit "The Grove"


Sincerely,

Miguel Velasquez
Hampton Inn Coconut Grove/ Coral Gables
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Stamford, United States
1 review
5 of 5 stars Reviewed July 23, 2014

The accommodations at this Hampton Inn were very good. The room, complimentary breakfast, pool and fitness room were all above average. The location was also very convenient. Close to downtown Miami and the beaches as well as UM. Would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 25, 2014
Dear Vicki D,

The entire team at Hampton Inn Coconut Grove/ Coral Gables would like to thank you for your outstanding review and rating of our property and we look forward to welcoming you back next time your travels bring you to Miami.

Best Regards,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 22, 2014

Excellent service, the staff are excellent and very helpful, breakfast very good. .we stayed for 5 days and we can't complain. Close to miami mayor attractions. Great hotel!!!! I would stay there again! !!!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 25, 2014
Dear Martina R,

Thank you so much for staying at the Hampton Inn Coconut Grove/ Coral Gables and for taking the time to write such an awesome review. We are happy to know that you truly enjoyed your experience with us and we look forward to welcoming you back next time you’re in Miami.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
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Orlando, Florida
Top Contributor
73 reviews 73 reviews
59 hotel reviews
Reviews in 59 cities Reviews in 59 cities
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed July 22, 2014

I've stayed at this property about a dozen times since 2011, all on business, and mostly for 1-3 nights at a time.

It's convenient to where I need to be in the morning without having to fight traffic and it's the only reason I keep coming back but after this stay...I'll be looking somewhere else.

The staff isn't overalls friendly since they cater to a mostly foreign crowd that they know won't be returning at all or very infrequently so no one cares if you stay often.

The rooms are the old style Hampton, no access to plugs so you have to move furniture if you want to charge a device, beyond that the AC is really noisy and inconsistent and three out of the four lights didn't work.

As mention before, the clientele of this hotel is about 85% Non-English which is fine but it makes for loud nights because of the lack of control over their kids. Running up and down the hall is the norm, not the hotels problem but they do nothing to discourage it either.

Breakfast...don't waste your time. If you get down there after 7:00AM, there is nothing left, on my last stay there wasn't a single hot item available nor any fruit or milk at 7:30AM, I had to ask for them which seemed like a problem.

So happy to be a Diamond Member at this property! Haha.

Stayed July 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 23, 2014
Dear CCTVTrainer,

Thank you for taking the time to submitt your feedback and ratings regarding your recent stay with us on Trip Advisor. Your feedback is very important to us in order to improve our services. I wanted to personally apologize for your experience that you had while staying with us. I have shared your comments with all the managers and reception staff regarding the issues you mentioned. I would like you to come back so we can show you that we can make it right. If you have any further comments or questions please do not hesitate on contacting me via e-mail or by phone.

Thank you,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/ Coral Gables
305-921-3100
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Miami-Coconut Grove/Coral Gables

Address: 2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Miami
#11 Family Hotel in Miami
#14 Romantic Hotel in Miami
#15 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Miami-Coconut Grove/Coral Gables 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
The best hotel value in Miami-Coconut Grove/Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, FREE parking, business center, 32" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in some rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn

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