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“Service that I belived had disappeared from the hotel industry” 5 of 5 stars
Review of Hampton Inn Miami-Coconut Grove/Coral Gables

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Hampton Inn Miami-Coconut Grove/Coral Gables
2.5 of 5 Hotel   |   2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #14 of 129 Hotels in Miami
GreenLeadersSilver level
Palm Bay, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Service that I belived had disappeared from the hotel industry”
5 of 5 stars Reviewed June 26, 2014

We spent a business week in this hotel and could not believe that what was on the advertisement was really available. Every single staff member was outstanding. They said breakfast included and it was a real. So nice, even on our day off we got up early to have breakfast. Afternoon wine, cheese with other extras were outstanding. Others need to benchmark this hotel. The staff is there to ensure you have a pleasant stay and every thing is done with a smile. Surely a place to return.

Room Tip: No tips, you will be happy staying there
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
Dear Jose M,

Thank you for your fantastic review regarding your recent stay at Hampton Inn Coconut Grove/Coral Gables. We are happy to hear you enjoyed the complimentary breakfast & our Manager's reception food & drinks. We take great pride in providing excellent customer service to all of our guests and we look forward to having you stay with us next time your travels bring you to Miami.


Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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839 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Guaynabo, Puerto Rico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

My wife and I had to go on business trip and found this hotel close to metro and it had it all, from free parking, included a nice breakfast which changed every day and had many different options to choose from, had a gym, a jacuzzi which was nice after a day of walking the trade show to relax and we had a nice surprise on tuesday and wednesday which included a wine and cheese happy hour from 5-7 which also included Chicken Wings! Our room had a fridge and microwave and we did not hear any noises at night from other rooms and the bed was comfortable and the bathroom cleaned. Staff was helpful as our remote control did not work when we arrived and the staff changed it. So, overall I think it is a great value for the money you pay. Close by you have Berries which was a great place to eat and see the Fifa World Cup! We are definitely staying again in this hotel when we return next year for the trade show! Thanks to all the crew for their service.

Room Tip: Stayed on the 5th floor which had a nice view :)
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
The entire staff at Hampton Inn Coconut Grove/ Coral Gables wants to thank you for your outstanding review and rating of our property and we hope that you stay with us next time you’re in town.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

At first when we got to the hotel the room had a little humidity smell to it but it was fixed when staff brought a humidifier machine and it went away. Also, when we arrive our room didn't have a fridge but the staff got us one the very next day so that was very helpful. The included breakfast had alot of variety and the menu always changed so that was great. The complimentary cheese and wine on tuesdays and wednesday was a great surprise and was great while watching the Fifa World Cup, and it even included chicken wings so that was a bonus! Definitely had a great stay and the value was excellent. Great location too as it is walking distance to the metro and my husband and I had a business trade show in Miami Beach Convention center and we only had to take the metro and then the S line bus to take us there. Be sure to get the one day pass for $5 and change since that covers the bus trips too because if not each bus travel will be $2.25. Overall very satisfied. I'm definitely coming back :)

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
Thank you for the amazing review regarding your recent stay at Hampton Inn Coconut Grove/Coral Gables. I apologize for the inconveniences you encountered during the beginning of your stay that were quickly resolved and I am thrilled to know that you were able to enjoy your stay. We look forward to welcoming you back to Hampton Inn Coconut Grove/Coral Gables.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, Massachusetts
1 review
5 of 5 stars Reviewed June 25, 2014

I live in Boston, Mass and book my trip on experian and was unsure which hotel to pick. After reading reviews and checked out the price this was a "too good deal good to pass up." My stay was really great, the location was at the center of coconut grove walking distance to coco walk, train station and different restaurants. For the stay doesnt beat the price. The staff were so friendly and helpful like Jesus and Yanet. The staffer's went above and beyond to accommadate with anything I needed. The rooms were always clean and never had to worry about clean towels. I would recommend this hotel to anyone I know who would want to stay at coconut grove.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
Thank you for your exceptional review regarding your stay at Hampton Inn Coconut Grove/Coral Gables. We pride ourselves in providing exceptional customer service to all of our guests and your review proves that we are doing just that!! We hope to see you next time your travels bring you to Miami.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, United States
1 review
5 of 5 stars Reviewed June 24, 2014

I live in Naples, FL - 2 hours across the State from Miami. I usually do daytrips to the East Coast, but this time, I stayed over at the Hampton Inn Coconut Grove/Coral Gables. What a difference! The hotel was centrally located and within walking distance of CocoWalk and the rail. We were able to fit in so much more by being close. I will definitely come again!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
Dear Heather M,

Thank you for choosing to stay with us during your short trip to the East Coast, We are happy to hear that you enjoyed your stay and can’t wait to have you back!

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, United States
1 review
5 of 5 stars Reviewed June 23, 2014

Terrific stay at hotel. The location and cleanliness of the hotel and the staff were terrific. I would highly recommend this hotel. We stayed for three days and the hotel was very comfortable, room stayed clean, and staff was terrific.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
The entire staff at Hampton Inn Coconut Grove/ Coral Gables wants to thank you for your outstanding review and rating of our property and we hope that you stay with us next time you’re in town.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
1 review
5 of 5 stars Reviewed June 23, 2014

The hotel is tucked right off of a main road, the location in convenient and surprisingly quite considering the proximity to the main road. The people are what stand out though, the staff is above and beyond. They are without a doubt the friendliest staff I have dealt with and I travel about twice a month for work. You are less then 2 miles from the water so the atmosphere is phenomenal. The hotel is a little older, but everything is superbly maintained. I will definitely stay there the next time I am in the area.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, July 7, 2014
Thank you for your fantastic review regarding your stay at Hampton Inn Coconut Grove/Coral Gables. We pride ourselves in providing exceptional customer service to all of our guests and your review proves that we are doing just that!! We look forward to welcoming you back next time your in Miami.

Sincerely,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Miami-Coconut Grove/Coral Gables

Address: 2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Miami
#8 Family Hotel in Miami
#13 Romantic Hotel in Miami
#18 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Miami-Coconut Grove/Coral Gables 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
The best hotel value in Miami-Coconut Grove/Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, business center, 37" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in some rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn

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