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“Thoughtful Service” 5 of 5 stars
Review of Hampton Inn Miami-Coconut Grove/Coral Gables

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Hampton Inn Miami-Coconut Grove/Coral Gables
2.5 of 5 Hotel   |   2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #14 of 129 Hotels in Miami
GreenLeadersSilver level
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
“Thoughtful Service”
5 of 5 stars Reviewed May 1, 2014

I called the Hampton Inn directly on April 20th to book a room for the up coming week due to an urgent visit to Florida.  My husband and I were glad there was a Hampton Inn near the hospital we needed to visit.  Our experience with other Hampton Inns  was a clean room, a great breakfast and a friendly and helpful staff, and this Hampton Inn held up those high standards.

When Chandra made my reservation she pointed out that her sister had the same name as me.  I related to Chondra that I was flying from NY to Miami because my sister had just been place in ICU at a local hospital.  She recognized the hospital's name and offered us a courtesy discount.

We stayed in the hospital with my sister all night.  At 8:00 A.M. I called the Hampton Inn, spoke to Angela, recapped the details of the past 12 hours and ask if we could get an early check in.  We were graciously accommodated, immediately.  We met both Chondra and Angela when checking in, and thanked them both for providing us with a "cared for" feeling and making our somber trip less stressful.  We greatly appreciate the service provided by the entire staff throughout our stay.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 18, 2014
Dear richdanadz,

Thank you for taking the time to post your ratings and comments in such a time of distress. I am so glad that Chondra and Angie were able to display their caring nature and understand your situation. We hope you come back to visit Miami one day under different circumstances. We are here to assist you.

Sincerely,


Miguel Velasquez
General Manager
Hampton Inn Coconut Grove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
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English first
Jerusalem, Israel
Top Contributor
56 reviews 56 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 30, 2014

You'll find the high standard of Hampton Inn that we've all become accustomed to--clean rooms, great breakfast, coffee in the lobby--as well as very friendly, helpful staff. We loved the music in the lobby, accompanied by beer and cut vegetables. (Buffalo wings, too, but they're outside our dietary restrictions) Very convenient for visiting the University of Miami.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 18, 2014
DearJerusalembarbara,

Clean rooms, comfortable accommodations, safe surroundings, and friendly service is what we are all about. I am glad to hear you enjoyed the music and the appetizers and that you had a great stay with us.

Come back to visit.


Regards,

Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
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Philadelphia, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2014

This hotel is a good value for the Miami area. It's not in a great walking neighborhood and requires driving to everything but the price is good and it's relatively easy to get into Miami and other local attractions from this hotel. Parking is somewhat tight.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 18, 2014
Dear Donna K,

Thank you for staying with us, and for posting your comments. We are glad to know you found value in our services and accommodations despite not finding the neighborhood to be the best. Our hotel is conveniently located off US HWY 1 granting easy access to several cities and destinations in the Miami-Dade area. A short drive and you can find yourself in some of the most amazing beaches, shopping at great designer stores, or enjoying world class cuisine for lunch or dinner.

Come back to see us again!

Cordially,


Miguel Velasquez,
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 29, 2014

My husband and I drove from Orlando the same Saturday when the wedding of my friend was taking place. I called in advance 3 days in a row before our arrival because we needed early check in. When we arrived we did not have to wait long for early check in. Since we had called ahead, we did not have any problem having early check. The room was ready in a matter of a few minutes after we arrived. The hotel had pleasant staff and excellent service. Breakfast was great and had a variety of items to pick from. Overall, the hotel's service was excellent. However, I was not too crazy about the area where it is located. Nevertheless, I would not mind staying there again just for the excellent service and to get to know the Miami area since we just stayed there for one night only.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 19, 2014
Dear williambV8888TM,

Thank you for your recent stay with us and for taking the time to submitt your comments.We are glad to know you had a great time and that you found our team to be pleasant and helpful.

We look forward to your next stay with us.

Regards,


Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 28, 2014

Great room, clean, great staff. Would stay again. Thanks to everyone, great, great. You can get to downtown by train very close. Good safe parking in the hotel. Housekeeping and fron desk and breakfast people great service. Stayed the before and will stay again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 19, 2014
Dear Geo G,

Thank you for your great comments regarding the hamptonality of our team members, we truly appreciate your loyalty, and recommendation. We look forward to hosting you again.

Sincerely,


Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moline, United States
1 review
5 of 5 stars Reviewed April 25, 2014

I thoroughly enjoyed my stay at this Hampton. Everything was clean and updated. The bed was comfortable and breakfast had a good variety of options. I would recommend this hotel to any of my family and friends.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 19, 2014
Dear Maurice W,

Thank you for staying with us and for writting this great comment regarding your stay. We truly love your recommendation and certainly look forward to welcoming you back. Thanks for the recommendation.


Regards,

MIguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 25, 2014

This is a great hotel to stay at if you are just looking for a stop over. We stayed there before and after our Disney Cruise (an amazing experience!). The hotel is clean and has very friendly, helpful staff too. There is onsite secure FREE parking too, which is a big bonus. Our room was a twin on the 2nd floor first time and on the 6th floor when we came back. Rooms are well maintained and nicely presented. The view is nothing spectacular, but its not going to be in that location. The surrounding area is safe, there's a Burger King or a Polo Tropical within a stones throw too if you are feeling a bit peckish. Other than that, theres not much more I can add!

Room Tip: The lift is slowish, but go for a higher floor if poss!
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, May 19, 2014
Dear kochanieuk,
Clean rooms, comfortable and safe surroundings with a friendly people to assist you is what we are all about. We appreciate your comments and recommendations. We are glad to know you had a great stay with us.
We hope to see you soon!


Sincerely,


Miguel Velasquez
General Manager
Hampton Inn Coconut Grove/Coral Gables
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Miami-Coconut Grove/Coral Gables

Address: 2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Miami
#12 Family Hotel in Miami
#13 Romantic Hotel in Miami
#14 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Miami-Coconut Grove/Coral Gables 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
The best hotel value in Miami-Coconut Grove/Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, FREE parking, business center, 32" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in some rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn

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