We arrived this morning .. After driving straight through from the Toronto area. We were over 5 hours early for check-in but we thought we would see when it would be possible to check in. I was pleasantly surprised that during our conversation she had begun to print me directions to a local restaurant for breakfast as she couldn't get us a room for another hour. I was shocked that she was not only going to get us into a room 4 hours early but that she printed us directions! She went above and beyond for us.
Since early this morning every interaction with the staff has been pleasant, friendly and helpful. Oh and construction is not a worry at all...we couldn't find any dust ;)
Thank you for understanding how to treat your customers. We will definitely be checking into this hotel every time we are in the Miami area.