I had a medical emergency come up and was unable to cancel a reservation. I knew there would be a fee for canceling last minute but they wanted to charge me full price. This was unreasonable. I ended up getting the room anyway, but the service was lacking when I got there. They took their time about honoring our requests and just made our visit with them stressful.We requested that they change our hotel if possible but told us this was not possible. I have stayed with hilton hotels before and this was never a problem. I guess if you are not a hilton honors member you are not worth the effort or time. I will not use them or reccomend them to anyone.