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“Bad customer service” 2 of 5 stars
Review of Hampton Inn Miami-Coconut Grove/Coral Gables

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Hampton Inn Miami-Coconut Grove/Coral Gables
2.5 of 5 Hotel   |   2800 Southwest 28th Terrace, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #12 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersSilver level
Birmingham, Alabama, United States
1 review
“Bad customer service”
2 of 5 stars Reviewed September 4, 2013

I had a medical emergency come up and was unable to cancel a reservation. I knew there would be a fee for canceling last minute but they wanted to charge me full price. This was unreasonable. I ended up getting the room anyway, but the service was lacking when I got there. They took their time about honoring our requests and just made our visit with them stressful.We requested that they change our hotel if possible but told us this was not possible. I have stayed with hilton hotels before and this was never a problem. I guess if you are not a hilton honors member you are not worth the effort or time. I will not use them or reccomend them to anyone.

Room Tip: they have good rooms but bad service rooms are all the same and very quiet, they are renovating so...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, September 5, 2013
Dear Cicely B,

Thank you for taking the time to provide us with your feedback. I can assure you that we value each and every guest and it is always our mission to provide great service. I'm very sorry to hear about your experience and can assure you this has been addressed with our team. We hope you'll come back to experience our true level of hospitality that you deserve and expect.

Kind regards,


Miguel Velasquez
General Manager
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1,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 3, 2013

The hampton Inn is over 100 years old, put very well keep. They offer free breakfast and Wifi there is free parking. The rooms are nice and very clean, they provide plenty of towels, and also extra blankets .The room comes with a big size TV. The location is perfect so near to Coconut Grove to take a walk is very safe. They had a great Staff.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, September 5, 2013
Dear Ella C,

Thank you for posting your great ratings and reviews regarding your recent stay with us. Thank you for noting the quality of our maintenance, cleanliness, and our team's service disposition. Even though we have been here since 1995 we continue to improve our location to keep at par with our brand standards and our customers expectations. We are glad you enjoyed the free amenities and services we offer to add value to your stay with us.

Looking forward to your next visit.

SIncerely,

Miguel Velasquez
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Pune, India
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 1, 2013

My wife and me stayed there at this Hampton Inn in Miami for a couple of Days during visiting some Friends near there and this Hotel was a good Choice. normal Standard (as ususally in those Hotels from that Company) you can expect that all is good and clean. Very friendly Staff at the Reception. They did also have a good Breakfast!.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, September 5, 2013
Dear seabluetraveller,

Thank you for staying us recently and for submitting your ratings and comments. We are glad to know you enjoyed the breakfast, and that you found the cleanliness of our hotel, and friendliness of our team members of such a quality to make a note of them in your review.
Your friends I am sure would love to see you soon, and we certainly lwould ove to have you here.

Sincerely,


Miguel Velasquez
General Manager
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Lincoln, United States
1 review
5 of 5 stars Reviewed August 26, 2013

There is nothing bad that I could think of. Every accommodations were provided. Secure free parking was a plus. Even when the hotel parking was full, the hotel paid the meter for street parking, which oversee by the hotel security guard. The location is great, right off of the S Dixie Highway. Staffs were generous. Overall, I am very satisfy with my stay and would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 29, 2013
Dear SI N,


Thank you for taking the time to rate our hotel and services in tripadvisor. We are glad we were able to meet your expectations during your recent stay with us, and apologize that you had to park off our premises due to the our parking lot and garage being full. As you mentioned our location is coveniently located of South Dixie Hwy, and grants easy access to a multitude of business venues and leisure attractions in the Miami-Dade area.
Please comeback soon, we look forward to your next visit.


Sincerely,

Miguel Velasquez
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed August 25, 2013

The rooms are clean and welcoming , location is near an area highly recommend and distraction.The staff is very diligent and pleasant,there is a friendly atmosphere..The pool is small but looks pleasant as well as the spa

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 29, 2013
Dear TripAdvisor Member ,

Thank you for the outstandin ratings and comments regarding the cleanliness of the hotel and the srvice disposition of our team members. We are glad we made you feel welcome, and look forward to your next stay with us.


Sincerely,


Miguel Velasquez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed August 23, 2013

This Hotel is near the University of Miami, very convenient and clean rooms. We liked the daily free breakfast but would prefer to have a better selection and quality of food. Their personell is very attentive, spcially the nice ladys serving breakfast. Very good Hotel, overall.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 28, 2013
Dear TripAdvisor Member,

Thank you for taking the time to provide us with your tripavisor ratings and comments. I personally appreciate your impression of our hotel being the best in the Coral Gable/Coconut Grove area. Thank you for noting the hamptonality of our staff and the friendliness of our breakfast hostess. I am sorry you found the brand standard selection of breakast items not to be the best. I will forward your feedback to our corporate office. Our breakfast is continuously improving to be as satisfactory as it can be to all guests.

We hope you comeback soon.


SIncerely,


Miguel Velasquez
General Manager
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New York City, New York
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 22, 2013

If you are looking for a hotel close to everything in Miami, but do not want to spend a lot of money but want great service, this is the place to stay! I especially appreciated the free parking - so convenient!

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 28, 2013
Dear Christine P,

Clean rooms, comfortable and safe surrounding areas, and great friendly service is what we are all about. Thank you for such high ratings and comments we truly appreciate it.

Please comeback to see us soon.



Cordially,


Miguel Velasquez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Miami-Coconut Grove/Coral Gables

Address: 2800 Southwest 28th Terrace, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Miami
#9 Family Hotel in Miami
#13 Romantic Hotel in Miami
#14 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Miami-Coconut Grove/Coral Gables 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
The best hotel value in Miami/Coconut Grove-Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, business center, 37" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn

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