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“Excellent Customer Service” 5 of 5 stars
Review of Hampton Inn Miami-Coconut Grove/Coral Gables

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Hampton Inn Miami-Coconut Grove/Coral Gables
2.5 of 5 Hotel   |   2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #14 of 129 hotels in Miami
GreenLeadersSilver level
Coconut Grove, United States
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed July 29, 2013

Staff working upon arrival provided the best possible service I have ever encountered. She was working also other days during my stay, and never waivered from this position. She was professional, kind and responded extremely positive knowledge, kindness to questions. A++

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 3, 2013
Dear Barbara K,

Thank you so much for your awesome comments regarding the level of service you received at our hotel. I will do my very best to identify our team member, and see that she is rewarded for the great level of service she provided to you. As a General Manager I can assure you that there is nothing more satisfying than knowing we are providing a great level of service to our guests.

Comeback to see us soon!

Cordially,

Miguel Velasquez
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 28, 2013

No micro refrigerators was a disappointment. Also need queen sized bed instead of double - too crowded for 2 adults and 2 teenagers. Clean rooms. Very nice and helpful staff; and location was good and felt safe in the area. Would stay again at this location.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 3, 2013
Dear Kim6901,

Thank you for taking the time to post your review and offer such a nice feedback despite the disappointment of not having a microfridge, and Queen size beds in the room. We are in a two phase renovation schedule, which will allow us to have the microfridge in every room of the hotel, and upgrade our doubl/double beds to double/Queens by the end of the fall of 2014. We do offer a limited number of extra microfridges on a first come, first serve basis. Please let us know at time of reservation next time you visit us to have it ready for you in your room.
Thank you for noting the cleanliness of our hotel, the hamptonality of our team members, and the safe and comfortable surroundings, which is what we strive to provide to each and everyone of our guests.
Comeback soon!

Sincerely,

Miguel Velasquez
General Manager
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Canton, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 27, 2013

The hotel is sufficient Location for tourists is just okay. Hotel staff can't provide recommendations or help for tourists. I don't recommend the stay and cruise package. You only receive two ONE way passes to the cruise terminal. You have to pay for your way back from the cruise terminal to pickup your vehicle. The transportation company that took us to the terminal was scheduled to pick us up and drive us back upon our return. The morning arrived for pick up and they didnt want to come to the terminal, telling us to get a cab. Bottom line, the hotel is fine if you have a discounted rate , the breakfast is good and the rooms are clean, just not fancy. The stay and cruise is not worth it, park at the port.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 3, 2013
Dear Travelers1958,

Thank you for taking the time to post your review and for letting us know about your experience with one of our vendors we utilize to add value to our customers. I will personally share your comments with the transportation company. I will also address the issues with our agents not being able to give you recommendations for things to do in the area, so we continue to improve our customer experience. Being an upscale limited service hotel, our goal is to provide each of our guests with a clean room, comfortable and safe surroundings, and friendly yet technically correct service.

I hope you give us an opportunity to serve you the way you deserve next time you are sailing from the cruise capital of the world.

Sincerely,

Miguel Velasquez
General Manager
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1 review
4 of 5 stars Reviewed July 26, 2013 via mobile

I'm visit Miami I stay 4 days in this hotel,is clean ,breakfast was good , and very quiet place ,parking is free ,near of Coconut Grove , and 10minute away from downtown Miami .............................................................I will be back there soon

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 3, 2013
Dear Sal C,

Thank you so much for staying with us. I am extremely glad that our cleanliness, services and location have won you as a repeat customer. I am looking forward to your next visit, please join our Hhonors program (if you have not yet) to get rewards every time you stay with us including free nights and free miles.

We love having you here!

With pleasure,

Miguel Velasquez
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Belleair Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 26, 2013 via mobile

What a value! With AAA discount under $100 in Miami? Throw in a really good free breakfast, great location, and good service. You can't beat that! When we told the front desk that we had a small cleanliness issue to report, it was graciously received and we were offered a Cheesecake Factory coupon. Fair enough.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 2, 2013
Dear compub,

Thank you for the amazing ratings and raving comments regarding your recent stay with us. Thank you also for allowing us to make up for our errors. We are extremely glad you found the value you were looking for and we will certainly be expecting you next time. Please contact our reservations department at reservations@hamptoninncoconutgrove, and we will be happy to assist you personally.


Sincerely,

Miguel Velasquez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tarpon Springs, Florida
Top Contributor
93 reviews 93 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

Have stayed here many times and they do a good job of making U of Miami relatives feel at home. The rooms are clean and the breakfast is typical Hampton Inn, for a treat head north on US1 less than a mile and try Coral Bagels. Parking at this hotel is quirky,IMF you have a larger SUV it is an adventure.

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 2, 2013
Dear Steve A,
Let me take a moment to thank you for your loyalty and being a repeat guest, and for taking time of your busy schedule to post your ratings and comments regarding our hotel. As the official Sponsor Hotel of Hurricane Baseball, we love hosting parents, students, faculty and fans associated with the University of Miami. Parking as you mentioned can be a little tight for drivers of large SUV's or trucks, and due to the size, design, and nature of the area it is structurally impossible for us to change.

Hopefully we will see you next semester.

Sincerely,

Miguel Velasquez
General Manager
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north carolina
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 23, 2013

I stayed two nights and was quite impressed. The rooms were very spacious and very clean. The bed was extremely comfortable. Parking was free and the breakfast was very good. The front desk staff were very friendly and helpful. Highly recommend!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel V, General Manager at Hampton Inn Miami-Coconut Grove/Coral Gables, responded to this review, August 2, 2013
Dear Januarygal,

On behalf of our entire team I would like to thank you for posting your ratings and comments regarding your stay with us. Clean rooms, comfortable surroundings, and a friendly service is what we at Hampton Inn Coconut Grove strive to provide each and everyone of our guests. We are glad to know you got to enjoy the breakfast and the free parking. We truly appreciate your recommendations.

Comeback to see us soon!

Sincerely,


Miguel Velasquez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Miami-Coconut Grove/Coral Gables

Address: 2800 Southwest 28th Terrace, Coconut Grove, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Miami
#10 Romantic Hotel in Miami
#13 Family Hotel in Miami
#16 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Miami-Coconut Grove/Coral Gables 2.5*
Official Description (provided by the hotel):
The best hotel value in Miami-Coconut Grove/Coral Gables. Located directly across from MetroRail station, walking distance of Coconut Grove and minutes from Coral Gables, downtown business districts. Our 135 deluxe guestrooms are spacious, comfortable, our amenities include Free High-Speed internet access, Free "On The House" Hot Breakfast, Free local calls, FREE parking, business center, 32" LCD TV's w/extended cable, free in-room movies, voice mail, pool/whirlpool, fitness center, meeting rooms, microwaves/refrigerators also available in some rooms. ... more   less 
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Also Known As:
Hampton Inn Miami-Coconut Grove/Coral Gables Hotel Miami
Hampton Inn Coral Gables
Hampton Inn Coconut Grove
Coconut Grove Hampton Inn

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