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“Small Rooms but nice property, service was hit/miss.” 3 of 5 stars
Review of Courtyard Miami Coconut Grove

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Courtyard Miami Coconut Grove
3.5 of 5 Hotel   |   2649 South Bayshore Drive, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #64 of 129 hotels in Miami
Merritt Island, Florida
Top Contributor
124 reviews 124 reviews
20 hotel reviews
Reviews in 52 cities Reviews in 52 cities
47 helpful votes 47 helpful votes
“Small Rooms but nice property, service was hit/miss.”
3 of 5 stars Reviewed April 27, 2014

This property is very near the trendy "Grove" area of Coconut Grove. It is about a $15 cab ride to downtown or Bayfront/AA Arena.

The Pros: Friendly door and valet staff, quick valet service, great food from the Bistro. Great location.

The Cons: I was not recognized as a Marriott Gold Elite member at check-in and therefore no perks associated with this status was offered. You MUST valet park or use the city owned parking garage. Bistro pricing is a bit steep for what is offered. Bistros service is slow. We had to request our room to be made up (after 5pm) on second day of stay. Our room was very small.

We come to Miami for 2 days each month. Would we stay again? Yes, but this property would not be our first choice.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, April 28, 2014
Thank you for the feedback. We do occasionally have to use the smaller rooms. I'll pass along your comments to our Valet staff and we look forward to your return to the Grove.
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257 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Syracuse, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2014

I stayed here for a wedding in March, 2014. I thought the rooms were very small, especially for 4 people getting ready for a wedding. Other than that, the rooms were clean and the staff were very nice and courteous. The location was great. It was within walking distance to the shops in Coconut Grove and it was close to the water. I would say a 15 minute walk with a side walk. The pool area was OK. It was plain, but there is an updated bistro near the pool with an outside sitting area (did not eat at the bistro). There is a lot of construction in the area and our balcony overlooked an apartment building that was being renovated. We were there on the weekend, so no noise. Overall, it was a nice stay.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, April 28, 2014
Thank you for your review and I'm glad that the exprience was an overall positive one. We agree that the renovation of the condos next door is a challenge, however, I'm told the noisy part is done. We look forward to your return to the Grove!
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Douglasville, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 15, 2014

My family and I recently stayed here overnight prior to embarking on a cruise out of the Port of Miami. This is an older property for a Courtyard, but has been renovated to include the recent bistro & bar upgrade. We were on the 14th floor with an excellent view of the city skyline and the harbor. The accommodations were great for our short stay. The gym was larger than I expected. The pool was beautiful with private cabanas and long hours.
The downfall to this property was the service at the bistro. As a family, we elected to eat dinner and have drinks there, dropping almost $200 bucks (more than the room was worth.) Our server was reluctant to accommodate changes to the menu, refusing even to make me a Vietnamese Chicken Sandwich, which has been on the menu for a very long time, but was removed 2 days prior. I find it difficult to believe that they were sold out of ingredients-- if it was a hot seller it wouldn't have been discontinued. Nor did he approach us to refill drinks or bring additional rounds, we had to walk up and request them. Other Courtyards' bistros I have dined in have been much more service oriented.

Room Tip: Ask for an upper floor-- the views are great!
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, April 21, 2014
Thank you for the feedback on your recent stay. We strive to deliver excellent service to all guests but it sounds like our Bistro service definitely fell short. I will review this information with our F&B staff.

Thank you and we look forward to your return to the Grove.
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Hilton Head, South Carolina
Top Contributor
82 reviews 82 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 8, 2014

This place was very nice and clean. I enjoyed the Bistro area and the pool. There is not much to walk to from this hotel but we were just staying and leaving in the morning to head to the keys. The staff were helpful. Parking was not included in our fee and we were unaware of that at the time of booking.

Stayed February 2014, traveled with friends
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Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, April 28, 2014
Thank you so much for the feedback and I'm glad your stay with us went well. The next time you stay with us, be sure to ask the Front Desk staff about the area. Cocowalk is half a mile away and there are many restaurants as well as a great exercise trail only a few blocks down bayshore!
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 4, 2014

We only spent one night here and although the hotel itself was nice, there really wasn't much around the area within walking distance.

The staff were unbelievably helpful! We arrived after our cruise and were allowed to check in early and were upgraded from a room to a suite which was much appreciated :) The room was spacious beyond belief which is great with kids. The staff also helped us figure out local transit and were just all around helpful. Loved the staff there!

The pool was beautiful!! The kids were in it for HOURS. The only downfall at the time we were there was that the building next door was being refurbished so it was quite loud, but that didn't stop the kids! A good bar for the adults would be nice though ;)

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, April 28, 2014
Thanks so much for the great feedback. I'm happy the staff was able to deliver a great experience for you and the family. The construction next door has definitely been an issue but I'm told the noisy part is over now. We look forward to your return to the Grove!
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Madison, Wisconsin
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 28, 2014

Loved this place! We got our stay with a free night from the Marriott credit card. Great level 4 reward hotel. We were upgraded to a suite without asking and had the most amazing view and balcony. Super service- very helpful and accommodating and even let us swim in the pool after it was closed (I think they knew we would be quiet).

Stayed March 2014, traveled as a couple
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Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, April 28, 2014
Thank you so much for the feedback and I'm glad the you had such a great experience. The staff works hard to deliver great service and I'm glad we achieved that for you!
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Chicago
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 13, 2014

Great location, and I felt completely safe walking around at night. Expensive for what it is. No whirlpool. Free internet. Parking is $24 a night, but bell hoops were friendly.client good restaurants, especially Montys For seafood and happy wine for tapas and wine.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, Manager at Courtyard Miami Coconut Grove, responded to this review, March 16, 2014
Good Day and thank you for your comment. I am glad that you had a pleasant stay at our Hotel and enjoyed the area. We look forward to seeing you again in the future.

Regards,
Thomas Langone
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Additional Information about Courtyard Miami Coconut Grove

Address: 2649 South Bayshore Drive, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove , South Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 129 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Miami Coconut Grove 3.5*
Official Description (provided by the hotel):
Break away from business as usual! Introducing the Courtyard Miami Coconut Grove hotel, where the views are spectacular and location perfect. ... more   less 
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Also Known As:
Courtyard Miami Coconut Grove Hotel Miami
Doubletree Coconut Grove
Doubletree Miami Beach
Miami Doubletree

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